Checking printer readiness, Reinstall the software | Lexmark 1500

Reinstall the software

1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 107.

2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

aIn all countries or regions except the United States, select your country or region.

bClick the links for drivers or downloads.

cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and then follow the directions on the computer screen.

Printer is out of paper

1Load paper.

2Press .

Checking printer readiness

The printer may not be ready to print. Check the following. When you think you have solved the problem, test the solution by sending a document to print.

Make sure the printer has paper and is properly loaded

Make sure you have followed the correct loading instructions for your printer.

Remove the sticker and tape from the print cartridges

1Lift the access cover.

2Remove the print cartridges from the print cartridge carrier.

3Make sure the sticker and tape are removed from the bottom and back of the cartridges.

Do the print cartridges have ink?

1From the Finder desktop, double-click the Lexmark 1500 Series folder.

2Double-click the Lexmark 1500 Series Utility icon.

Troubleshooting

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Lexmark 1500 Checking printer readiness, Reinstall the software, Make sure the printer has paper and is properly loaded

Contents

Lexmark 1500 Series Page Contents Glossary 109 Safety information Wired network example Common home network configurationsWireless network examples General networking Networking the printer Finding the MAC address Printing a network setup Wireless networkingTypes of wireless networks IP addresses Ad hoc Finding the signal strengthInfrastructure Know your security keys Why do I need an installation cable?Networking the printer Installing the printer on additional network computers Installing the printer on a networkSharing the printer on a network Selecting a network printer Click Continue Using a wireless network connectionFinding a printer/print server located on remote subnets Tips for using network adapters Advanced wireless setupWhy do I need to disconnect the installation cable? What do the Wi-Fi indicator lights mean? Double-clickWireless Setup Assistant Choosing compatible specialty paper types Getting startedLoading paper Loading envelopes Using the automatic paper type sensor Loading transparencies Loading labels Loading banner paper Loading iron-on transfersLoading custom-size paper Choosing a paper type Learning about the software print optionsChoosing a paper size Performing printing and related tasks Collating copies using the computerChoosing a print quality Printing a document Printing borderless photos Printing photos Printing cards Printing iron-on transfers Printing envelopes Printing a banner Printing transparencies Printing multiple pages on one sheet Printing multiple copies of a stored document Assembling a bookletPrinting the last page first reverse page order For Mac OS X version 10.4.2 or later Printing on both sides of the paper duplexing automatically Printing color images in black and whitePrinting on both sides of the paper duplexing Click File Œ Print Printing files from a memory card or flash drivePrinting on both sides of the paper duplexing manually Canceling a print job Pausing print jobsManaging print jobs Resuming print jobs Inserting a memory card Connecting photo storage devices Light blink alternately until either the memory card or Inserting a flash drive Removing a memory card or flash drive Connecting a PictBridge-enabled digital camera Transferring photos from a memory device to the computer Transferring photos from a memory device to the computer Printing photos from a memory card or flash drive Printing photos from photo storage devicesPage Printing photos from a digital camera using Dpof Printing photos from the computer Printing cards Working with photos over the wireless network Page Related topics Understanding the printer parts Checking the box contents Use Understanding the parts of the printer Orange Understanding the software Installing the printer software Removing the printer software Using the Printer Selection dialogClick Uninstall Using the Page Setup dialog Using the Printer Setup Complete dialog From here Choose Using the Print dialog From here Choose From here Choose Only Using Printer Services Choose Lexmark Network Card Reader Œ Preferences Using the Network Card ReaderClick Settings Using the Utility Click Lexmark 1500 Series Utility Print cartridges Installing print cartridges Removing a used print cartridge Double-click the Lexmark 1500 Series Utility icon Cleaning the print cartridge nozzlesAligning the print cartridges Wiping the print cartridge nozzles and contacts Improving print quality Checking the ink levelsPreserving the print cartridges Check paper Using genuine Lexmark print cartridges Cleaning the exterior of the printerRefilling print cartridges Check print cartridges Ordering paper and other supplies Ordering print cartridges Lexmark 1500 Series folder Finding information about the printer Telephone support Help Related topics Recycling Lexmark products Is contact information available online? Contacting Customer SupportHow do I contact Lexmark Customer Support? Power light is blinking Setup troubleshootingPower button is not lit Duplex light is blinking Cable is not connected, is loose, or is damaged Software does not install Printer is not able to communicate with the computer Printer does not appear in the Printer Selection dialog Test page does not print Printing a test page using the computerPrinter is plugged in but does not print Check power Make sure the cartridges are properly installedDoes not print Try printing a test page again Remove tape on cartridges Check the ink levels Checking printer readiness Reinstall the softwareMake sure the printer has paper and is properly loaded Remove the sticker and tape from the print cartridges Checking the printer status Are the print cartridges properly installed?Checking the print cartridges Are the sticker and tape removed from the cartridges? Are the cartridges low on ink? Wireless troubleshootingCheck your security keys Wireless network printer does not print Remove and reinstall the internal print server Wi-Fi indicator light is not lit Reinstall the internal print server Wireless printer is no longer working Printer cannot connect to the wireless network Check your advanced security settings Wi-Fi indicator light is orangeConfigure the optional internal wireless print server Check your security keys Check MAC address Make sure the access point is on Run the Wireless Setup Assistant again Ping the access point Changing wireless settings after installationCheck the installation cable Checking your network name Ping the printer Run the Wireless Setup Assistant Checking the ink levels Print troubleshootingInk levels seem incorrect Are you printing graphics or photos? Poor text and graphic quality Ink levels seem to go down too quicklyImproving print quality Poor quality at the edges Partial document or photo prints Print speed is slow Prints with different fonts Photo smudges or scratchesBlank or incorrect page prints Transparencies or photos contain white lines Print is too dark or smudgedGlossy photo paper or transparencies stick together Perform maintenance on the print catridges Adjust the application settings for the documentVertical straight lines are not smooth White lines appear in graphics or solid black areas Adjust the color and print speed Perform maintenance on the print cartridgesCannot print from a memory card or flash drive Check the level of ink in the print catridges Duplex unit does not operate correctly Cannot print from digital camera using PictBridge Checking printer ports Jams and misfeeds troubleshootingPaper jam in the printer Paper jam in the paper support 100 Paper jam in the duplex unit Printer does not feed paper, envelopes, or specialty media Paper or specialty media misfeeds Paper continues to jam Banner paper jams 103 Remove and reinstall the print cartridgesRemove any obstructions in the cartridge carrier Memory card cannot be inserted Memory card reader and PictBridge troubleshootingNothing happens when memory card is inserted Check USB cable Make sure the USB cable is connectedCheck camera connection Make sure the camera is properly equipped 106 Select the printer on your wireless network 107 Removing and reinstalling the softwareResetting the printer to factory default settings 108 Product information Edition notice109 Lexmark International, Inc All rights reserved 110 Trademarks Industry Canada compliance statement Exposure to radio frequency radiationAvis de conformité aux normes de l’industrie du Canada Industry Canada Canada 112 European Community EC directives conformity 113 114 Noise emission levels Product disposal Temperature informationInformation for Chinese RoHS program 115 Product power consumption Power consumptionPower Saver Off mode 117 Total energy usage 118 119 Limited warranty Statement of Limited WarrantyLimited warranty service Lexmark International, Inc., Lexington, KY Limitation of liability Extent of limited warrantyAdditional rights 121 122 Glossary IP Internet Protocol address 123 124 UAA Universally Administered Address