Software does not install | Lexmark 1500 specification

Make sure the cable is not damaged or loose

Make sure:

•The USB cable is not damaged.

•The light is on.

For more information, see the related topic below.

Software does not install

These are possible solutions. Try one or more of the following:

Check your operating system

The following operating systems are supported:

•Windows Vista

•Windows XP

•Windows 2000 with Service Pack 3 or later

•Mac OS X

Check your system requirements

Check that your computer meets the minimum system requirements listed on the printer box.

Check your USB connection

Follow these steps if you are not using the printer on a wireless network:

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

Reconnect the power supply

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

Uninstall and reinstall software

Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 107.

Troubleshooting

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Lexmark 1500 manual Software does not install

Contents

Lexmark 1500 Series Page Contents 109 Glossary Safety information Common home network configurations Wired network exampleWireless network examples General networking Networking the printer Finding the MAC address Wireless networking Printing a network setupTypes of wireless networks IP addresses Finding the signal strength InfrastructureAd hoc Why do I need an installation cable? Networking the printerKnow your security keys Installing the printer on a network Installing the printer on additional network computersSharing the printer on a network Selecting a network printer Using a wireless network connection Finding a printer/print server located on remote subnetsClick Continue Advanced wireless setup Tips for using network adaptersWhy do I need to disconnect the installation cable? What do the Wi-Fi indicator lights mean? Double-clickWireless Setup Assistant Getting started Loading paperChoosing compatible specialty paper types Using the automatic paper type sensor Loading envelopes Loading labels Loading transparencies Loading iron-on transfers Loading custom-size paperLoading banner paper Learning about the software print options Choosing a paper sizeChoosing a paper type Collating copies using the computer Performing printing and related tasksChoosing a print quality Printing a document Printing photos Printing borderless photos Printing cards Printing envelopes Printing iron-on transfers Printing transparencies Printing a banner Printing multiple pages on one sheet Assembling a booklet Printing multiple copies of a stored documentPrinting the last page first reverse page order For Mac OS X version 10.4.2 or later Printing color images in black and white Printing on both sides of the paper duplexingPrinting on both sides of the paper duplexing automatically Printing files from a memory card or flash drive Printing on both sides of the paper duplexing manuallyClick File Œ Print Pausing print jobs Canceling a print jobManaging print jobs Resuming print jobs Connecting photo storage devices Inserting a memory card Light blink alternately until either the memory card or Inserting a flash drive Connecting a PictBridge-enabled digital camera Removing a memory card or flash drive Transferring photos from a memory device to the computer Transferring photos from a memory device to the computer Printing photos from photo storage devices Printing photos from a memory card or flash drivePage Printing photos from a digital camera using Dpof Printing photos from the computer Printing cards Working with photos over the wireless network Page Related topics Checking the box contents Understanding the printer parts Understanding the parts of the printer Use Orange Installing the printer software Understanding the software Using the Printer Selection dialog Click UninstallRemoving the printer software Using the Printer Setup Complete dialog Using the Page Setup dialog Using the Print dialog From here Choose From here Choose From here Choose Only Using Printer Services Using the Network Card Reader Click SettingsChoose Lexmark Network Card Reader Œ Preferences Using the Utility Click Lexmark 1500 Series Utility Installing print cartridges Print cartridges Removing a used print cartridge Cleaning the print cartridge nozzles Aligning the print cartridgesDouble-click the Lexmark 1500 Series Utility icon Wiping the print cartridge nozzles and contacts Checking the ink levels Improving print qualityPreserving the print cartridges Check paper Cleaning the exterior of the printer Using genuine Lexmark print cartridgesRefilling print cartridges Check print cartridges Ordering print cartridges Ordering paper and other supplies Finding information about the printer Lexmark 1500 Series folder Help Telephone support Recycling Lexmark products Related topics Contacting Customer Support How do I contact Lexmark Customer Support?Is contact information available online? Setup troubleshooting Power button is not litPower light is blinking Duplex light is blinking Cable is not connected, is loose, or is damaged Software does not install Printer does not appear in the Printer Selection dialog Printer is not able to communicate with the computer Printing a test page using the computer Printer is plugged in but does not printTest page does not print Make sure the cartridges are properly installed Check powerDoes not print Try printing a test page again Check the ink levels Remove tape on cartridges Reinstall the software Checking printer readinessMake sure the printer has paper and is properly loaded Remove the sticker and tape from the print cartridges Are the print cartridges properly installed? Checking the printer statusChecking the print cartridges Are the sticker and tape removed from the cartridges? Wireless troubleshooting Check your security keysAre the cartridges low on ink? Wireless network printer does not print Wi-Fi indicator light is not lit Remove and reinstall the internal print server Reinstall the internal print server Wireless printer is no longer working Printer cannot connect to the wireless network Wi-Fi indicator light is orange Check your advanced security settingsConfigure the optional internal wireless print server Check your security keys Make sure the access point is on Check MAC address Run the Wireless Setup Assistant again Changing wireless settings after installation Ping the access pointCheck the installation cable Checking your network name Run the Wireless Setup Assistant Ping the printer Print troubleshooting Checking the ink levelsInk levels seem incorrect Are you printing graphics or photos? Ink levels seem to go down too quickly Improving print qualityPoor text and graphic quality Poor quality at the edges Print speed is slow Partial document or photo prints Photo smudges or scratches Blank or incorrect page printsPrints with different fonts Print is too dark or smudged Glossy photo paper or transparencies stick togetherTransparencies or photos contain white lines Adjust the application settings for the document Perform maintenance on the print catridgesVertical straight lines are not smooth White lines appear in graphics or solid black areas Perform maintenance on the print cartridges Adjust the color and print speedCannot print from a memory card or flash drive Check the level of ink in the print catridges Cannot print from digital camera using PictBridge Duplex unit does not operate correctly Jams and misfeeds troubleshooting Checking printer portsPaper jam in the printer Paper jam in the paper support Paper jam in the duplex unit 100 Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jams Paper continues to jam Remove and reinstall the print cartridges Remove any obstructions in the cartridge carrier103 Memory card reader and PictBridge troubleshooting Nothing happens when memory card is insertedMemory card cannot be inserted Make sure the USB cable is connected Check USB cableCheck camera connection Make sure the camera is properly equipped Select the printer on your wireless network 106 Removing and reinstalling the software Resetting the printer to factory default settings107 108 Edition notice Product information109 Lexmark International, Inc All rights reserved Trademarks 110 Exposure to radio frequency radiation Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Industry Canada Canada European Community EC directives conformity 112 113 Noise emission levels 114 Temperature information Product disposalInformation for Chinese RoHS program 115 Power consumption Product power consumptionPower Saver Off mode Total energy usage 117 118 119 Statement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY Extent of limited warranty Limitation of liabilityAdditional rights 121 Glossary 122 123 IP Internet Protocol address UAA Universally Administered Address 124