Contacting Customer Support | Lexmark 1500 specs

3Follow the instructions on the computer screen.

Contacting Customer Support

How do I contact Lexmark Customer Support?

Call us at:

•US: 1-800-332-4120

Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET)

•Canada: 1-800-539-6275

English Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET)

French Monday–Friday (9:00 AM–7:00 PM ET)

•Mexico: 01-800-253-9627 Monday–Friday (8:00 AM–8:00 PM ET)

Note: Phone numbers and support times may change without notice.

Is contact information available online?

Yes. You can access the Lexmark home page on the World Wide Web at www.lexmark.com.

Maintaining the printer

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Lexmark 1500 manual Contacting Customer Support, How do I contact Lexmark Customer Support?

Contents

Lexmark 1500 Series Page Contents 109 Glossary Safety information Common home network configurations Wired network exampleWireless network examples General networking Networking the printer Finding the MAC address Wireless networking Printing a network setupTypes of wireless networks IP addresses Ad hoc Finding the signal strengthInfrastructure Know your security keys Why do I need an installation cable?Networking the printer Installing the printer on a network Installing the printer on additional network computersSharing the printer on a network Selecting a network printer Click Continue Using a wireless network connectionFinding a printer/print server located on remote subnets Advanced wireless setup Tips for using network adaptersWhy do I need to disconnect the installation cable? What do the Wi-Fi indicator lights mean? Double-clickWireless Setup Assistant Choosing compatible specialty paper types Getting startedLoading paper Using the automatic paper type sensor Loading envelopes Loading labels Loading transparencies Loading banner paper Loading iron-on transfersLoading custom-size paper Choosing a paper type Learning about the software print optionsChoosing a paper size Collating copies using the computer Performing printing and related tasksChoosing a print quality Printing a document Printing photos Printing borderless photos Printing cards Printing envelopes Printing iron-on transfers Printing transparencies Printing a banner Printing multiple pages on one sheet Assembling a booklet Printing multiple copies of a stored documentPrinting the last page first reverse page order For Mac OS X version 10.4.2 or later Printing on both sides of the paper duplexing automatically Printing color images in black and whitePrinting on both sides of the paper duplexing Click File Œ Print Printing files from a memory card or flash drivePrinting on both sides of the paper duplexing manually Pausing print jobs Canceling a print jobManaging print jobs Resuming print jobs Connecting photo storage devices Inserting a memory card Light blink alternately until either the memory card or Inserting a flash drive Connecting a PictBridge-enabled digital camera Removing a memory card or flash drive Transferring photos from a memory device to the computer Transferring photos from a memory device to the computer Printing photos from photo storage devices Printing photos from a memory card or flash drivePage Printing photos from a digital camera using Dpof Printing photos from the computer Printing cards Working with photos over the wireless network Page Related topics Checking the box contents Understanding the printer parts Understanding the parts of the printer Use Orange Installing the printer software Understanding the software Removing the printer software Using the Printer Selection dialogClick Uninstall Using the Printer Setup Complete dialog Using the Page Setup dialog Using the Print dialog From here Choose From here Choose From here Choose Only Using Printer Services Choose Lexmark Network Card Reader Œ Preferences Using the Network Card ReaderClick Settings Using the Utility Click Lexmark 1500 Series Utility Installing print cartridges Print cartridges Removing a used print cartridge Double-click the Lexmark 1500 Series Utility icon Cleaning the print cartridge nozzlesAligning the print cartridges Wiping the print cartridge nozzles and contacts Checking the ink levels Improving print qualityPreserving the print cartridges Check paper Cleaning the exterior of the printer Using genuine Lexmark print cartridgesRefilling print cartridges Check print cartridges Ordering print cartridges Ordering paper and other supplies Finding information about the printer Lexmark 1500 Series folder Help Telephone support Recycling Lexmark products Related topics Is contact information available online? Contacting Customer SupportHow do I contact Lexmark Customer Support? Power light is blinking Setup troubleshootingPower button is not lit Duplex light is blinking Cable is not connected, is loose, or is damaged Software does not install Printer does not appear in the Printer Selection dialog Printer is not able to communicate with the computer Test page does not print Printing a test page using the computerPrinter is plugged in but does not print Make sure the cartridges are properly installed Check powerDoes not print Try printing a test page again Check the ink levels Remove tape on cartridges Reinstall the software Checking printer readinessMake sure the printer has paper and is properly loaded Remove the sticker and tape from the print cartridges Are the print cartridges properly installed? Checking the printer statusChecking the print cartridges Are the sticker and tape removed from the cartridges? Are the cartridges low on ink? Wireless troubleshootingCheck your security keys Wireless network printer does not print Wi-Fi indicator light is not lit Remove and reinstall the internal print server Reinstall the internal print server Wireless printer is no longer working Printer cannot connect to the wireless network Wi-Fi indicator light is orange Check your advanced security settingsConfigure the optional internal wireless print server Check your security keys Make sure the access point is on Check MAC address Run the Wireless Setup Assistant again Changing wireless settings after installation Ping the access pointCheck the installation cable Checking your network name Run the Wireless Setup Assistant Ping the printer Print troubleshooting Checking the ink levelsInk levels seem incorrect Are you printing graphics or photos? Poor text and graphic quality Ink levels seem to go down too quicklyImproving print quality Poor quality at the edges Print speed is slow Partial document or photo prints Prints with different fonts Photo smudges or scratchesBlank or incorrect page prints Transparencies or photos contain white lines Print is too dark or smudgedGlossy photo paper or transparencies stick together Adjust the application settings for the document Perform maintenance on the print catridgesVertical straight lines are not smooth White lines appear in graphics or solid black areas Perform maintenance on the print cartridges Adjust the color and print speedCannot print from a memory card or flash drive Check the level of ink in the print catridges Cannot print from digital camera using PictBridge Duplex unit does not operate correctly Jams and misfeeds troubleshooting Checking printer portsPaper jam in the printer Paper jam in the paper support Paper jam in the duplex unit 100 Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jams Paper continues to jam 103 Remove and reinstall the print cartridgesRemove any obstructions in the cartridge carrier Memory card cannot be inserted Memory card reader and PictBridge troubleshootingNothing happens when memory card is inserted Make sure the USB cable is connected Check USB cableCheck camera connection Make sure the camera is properly equipped Select the printer on your wireless network 106 107 Removing and reinstalling the softwareResetting the printer to factory default settings 108 Edition notice Product information109 Lexmark International, Inc All rights reserved Trademarks 110 Exposure to radio frequency radiation Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Industry Canada Canada European Community EC directives conformity 112 113 Noise emission levels 114 Temperature information Product disposalInformation for Chinese RoHS program 115 Power consumption Product power consumptionPower Saver Off mode Total energy usage 117 118 119 Statement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY Extent of limited warranty Limitation of liabilityAdditional rights 121 Glossary 122 123 IP Internet Protocol address UAA Universally Administered Address 124