CiM-550 IP Enabled Satellite Modem

Rev. 2

Preface

CD/CIM550.IOM

CUSTOMER SUPPORT

Contact the Comtech EF Data Customer Support Department for:

Product support or training

Information on upgrading or returning a product

Reporting comments or suggestions concerning manuals

Contact Customer Support using any of the following methods:

Mail: Comtech EF Data Customer Support Department 2114 West 7th Street Tempe, Arizona 85281 USA

Phone: (480) 333-2200 (Main Comtech EF Data Number)

(480)333-4357 (Customer Support Desk) Fax: (480) 333-2161

To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement:

1.Request a Return Material Authorization (RMA) number from the Comtech EF Data Customer Support Department.

2.Be prepared to supply the Customer Support representative with the model number, serial number, and a description of the problem.

3.To ensure that the product is not damaged during shipping, pack the product in its original shipping carton/packaging.

4.Ship the product back to Comtech EF Data. (Shipping charges should be prepaid.)

For more information regarding the warranty policies, see Warranty Policy, p. xx.

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