10. Help
99
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Troubleshooting
10.3 When a function does not work, check here

10.3.1 Initial settings

10.3.2 General

Problem Cause & Solution
I cannot hear a dial tone. LIf you used a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
LThe power cord or telephone line cord is not connected. Check the
connections.
LIf you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
I cannot make calls. LThe dialing mode setting may be wrong. Change the setting
(feature #13 on page 79, or feature 051 on page 88).
The unit does not work. LCheck if the battery is installed correctly (page 18).
LCheck the connections (page 20).
LFully charge the battery (page 23).
The unit does not ring. LThe ringer volume is turned OFF. Adjust it (page 28, 29).
LIf more than one other user is using the handsets and base unit,
the handset/base unit may not ring. Those users will hear incoming
call tones (feature #73 on page 83, feature 13 on page 88 or
feature 0*2 on page 90).
Problem Cause & Solution
The unit displays “CHECK
PAPER” even though
paper is inserted.
LThe paper is inserted halfway. Insert it correctly (page 17) and
press {START} to clear the message.
The other party complains
they only hear a fax tone
and cannot talk.
LFAX ONLY mode is set. Tell the other party the number is only used
for faxes.
LChange the receiving mode to TEL mode (page 58), TAM/FAX
mode (page 59) or TAM ONLY mode (page 61).
LIf you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 63).
The {REDIAL/PAUSE}
button does not function
properly.
LIf this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
LDistinctive Ring is set (feature #31* and feature #31# on page
81).
During programming, I
cannot enter the code or
ID number.
LAll or part of the number is the same as another code or ID.
Change the number:
– remote operation ID (code): feature #11 on page 79, or feature
063 on page 89,
– fax activation code: feature #41 on page 82.
FG6550-PFQX2225ZA-en.book Page 99 Monday, August 8, 2005 8:16 PM