10. Help
105
For assistance, please visit http://www.panasonic.com/consumersupport
10.3.6 Copying10.3.7 Answering machine
Problem Cause & Solution
The unit will not make a
copy.
LThe ink film is empty. Replace the ink film with a new one (page
16).
LYou cannot make a copy during programming.
LYou cannot make a copy during a telephone conversation.
A black line, white line or
smudge appears on the
copied document.
LThe scanner glass or rollers are dirty with correction fluid, etc.
Clean them (page 110). Please do not insert a document before
correction fluid has dried completely.
The copied image is
distorted.
LAdjust the width of the document guides to fit the actual size of the
document.
The printing quality is
poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 10 for
further details.
Original Copy
LThe thermal head is dirty. Clean it (page 111).
LSome paper has instructions recommending which side to print on.
Try turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is
over 20%, such as letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print” for clearer printing.
Problem Cause & Solution
The other party complains
that they cannot leave a
voice message.
LYou may have subscribed to a voice mail service due to service
packs offered by your telephone company. Fax and voice message
reception may not be possible when voice mail is activated so we
recommend you to:
– contact your telephone company and request to deactivate
voice mail service, or
– subscribe to a Distinctive Ring service (page 63).
LThe recording time is set to “GREETING ONLY”. Select “1 MIN”,
“2 MIN” or “3 MIN” (feature #10* and feature #10# on page 79,
or feature 0621 and feature 0622 on page 89).
LThe answering machine is not turned ON for the line you wish to
record messages from. Select the desired line or both lines by
pressing {LINE SELECT} repeatedly, then turn the answering
machine ON (page 59, 61).
LThe answering machine is activated for both lines, and the first
caller is leaving a voice message. The second caller cannot leave
a message, but caller information will be stored (page 44).
LThe memory is full. Erase unnecessary messages (page 69, 71).
LMake sure there is no other answering machine connected on the
same line.
LThe other line is sending/receiving faxes, or the other line’s
answering machine is in use.

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FG6550-PFQX2225ZA-en.book Page 105 Monday, August 8, 2005 8:16 PM