Panasonic KX-FG6550 Problem Cause & Solution Display shows, Faxes are not received, Poor

10. Help

Problem	Cause & Solution
The display shows	L The receiving mode is set to FAX ONLY mode and the incoming
“CONNECTING.....”, but	call is not a fax. Change the receiving mode:
faxes are not received.	– TAM/FAX mode (page 59), TEL mode (page 58) or TAM ONLY
	mode (page 61).
A blank sheet is ejected.	L If a blank sheet is ejected after the received document is printed
	out, the size of the document sent by the other party is as large as,
	or larger than, the recording paper, or the receiving reduction rate
	is not programmed correctly. Program the proper rate in feature
	#36 (page 81).
	L The other party placed the document in their fax machine facing
	the wrong way. Check with the other party.
The printing quality is	Please do not reuse the ink film!
poor.	Please use genuine Panasonic replacement film. Refer to page 10 for
	further details.
	L The thermal head is dirty. Clean it (page 111).
	L If documents can be copied properly, the unit is working normally.
	The other party may have sent a faint document or there may be
	something wrong with the other party’s machine. Ask them to send
	a clearer copy of the document or to check their fax machine.
	L Some paper has instructions recommending which side to print on.
	Try turning the recording paper over.
	L You may have used paper with a cotton and/or fiber content that is
	over 20%, such as letterhead or resume paper. We recommend
	smooth paper such as “Hammermill Jet Print” for clearer printing.
Letters on the received	L If your line has special telephone services such as call waiting, the
document are distorted.	service may have been activated during fax reception. Connect the
	unit to a line that does not have these services.
I cannot receive	L You must set remote fax activation to ON (feature #41 on page 82)
documents by pressing	beforehand.
{*}{#}{9} on the	L Press {*}{#}{9} firmly.
handset or an extension	L You may have changed the remote fax activation code from
telephone.	{*}{#}{9} (default setting). Verify the remote fax activation code
	(feature #41 on page 82).
	L The memory is full of received documents due to a lack of
	recording paper, a lack of ink film or a recording paper jam. Install
	paper (page 17), install ink film (page 14) or clear the jammed
	paper (page 107).
The other party complains	L The receiving mode is set to TEL or TAM ONLY mode. In TEL mode,
that they cannot send a	receive the document manually (page 58), or change the receiving
document.	mode to TAM/FAX mode (page 59) or FAX ONLY mode (page 60).
	L The memory is full of received documents due to a lack of
	recording paper, a lack of ink film or a recording paper jam. Install
	paper (page 17), install ink film (page 14) or clear the jammed
	paper (page 107).
	L The other line is sending/receiving faxes, or the other line’s
	answering machine is in use.
I cannot select the desired	L If you want to set TAM/FAX, FAX ONLY or TAM ONLY mode:
receiving mode.	– select the desired mode using feature #77* and feature #77# (page
	83), and press {AUTO ANSWER} repeatedly to display “ON”.
	L If you want to set TEL mode:
	– press {AUTO ANSWER} repeatedly to display “OFF”.

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