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Panasonic kx-tea308 manual Section Call Handling Features, Feature Guide

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Section 1

Call Handling Features

Feature Guide

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Panasonic kx-tea308 manual Section Call Handling Features, Feature Guide

Contents

Advanced Hybrid System Feature GuideReferences Found in the Feature Guide About this Feature GuideIntroduction Links to Other Pages and ManualsTrademarks List of Abbreviations Automatic Configuration for Outside CO Line Type Feature Highlights3-levelAutomated Attendant AA PC Programming1 Call Handling Features Table of ContentsBusy Line/Busy Party Features 3 Programming Instructions Time Service Switching Mode Common/Personal BV OGM Recording Time DISA Incoming Assignment Index 4 AppendixTones/Ring Tones Tones/Ring TonesFeature Guide Section Call Handling Features1.1.1Incoming Outside CO Line Call Features 1.1Incoming Call FeaturesFeature Guide References 1.1.1.1Direct In Line DILFeature Guide References 1.1.1.2Intercept RoutingDescription TypeFeature 1.1.2Internal Call FeaturesDescription Description1.1.3.1Incoming Call Indication Features—OVERVIEW 1.1.3Incoming Call Indication FeaturesFeature DescriptionDescription 1.1.3.2Outside CO Line Ringing SelectionConditions Feature Guide References 1.1.3.3Ring Tone Pattern SelectionDescription ConditionsDescription Feature Guide ReferencesConditions PatternFeature Guide 1.15.6Direct Inward System Access DISA4.2.1Tones/Ring Tones Feature Guide References 1.1.3.5Call WaitingDescription Conditions1.2.1Idle Extension Hunting 1.2Receiving Group FeaturesDescription Conditions•Message Waiting Feature Guide ReferencesDescription 1.2.2Uniform Call Distribution UCDExample of UCD Group UCD Busy Mode FlowchartConditions Feature Guide References•UCD OGM •FWD/DND ModeFeature Guide References 1.2.3Direct Inward System Access DISA RingDescription ConditionsFeature Guide References 1.2.4Log-in/Log-outDescription ConditionsFeature Guide References 1.3.1Call Forwarding FWD/Do Not Disturb DNDDescription ConditionsDescription 1.3.1.2Call Forwarding FWDConditions ModeTo Outside CO Line Busy/No AnswerCall Type •Uniform Call Distribution UCD•Outside CO Line Call Duration User Manual ReferencesDescription 1.3.1.3Do Not Disturb DNDConditions User Manual References1.4.1Answering Features 1.4Answering Features1.4.1.1Answering Features—OVERVIEW FeatureRinging Line default 1.4.1.2Line Preference—IncomingDescription ConditionsDescription 1.4.1.3Call PickupConditions TypeFeature Guide References 1.4.1.4Hands-freeAnswerbackDescription Conditions1.5.1Intercom Call Features 1.5Making Call Features1.5.1.1Intercom Call Feature Guide References1.2.1 Basic Calling User Manual References1.5.2.1Outside CO Line Call Features—OVERVIEW 1.5.2Outside CO Line Call FeaturesFeature DescriptionDescription 1.5.2.2Emergency CallConditions Description 1.5.2.3Account Code EntryConditions Mode•Automatic Configuration for Outside CO Line Type 1.5.2.4Dial Type SelectionDescription ConditionsFeature Guide 1.5.2.5Reverse CircuitDescription ConditionsDescription 1.5.2.6Pause InsertionConditions Description 1.5 Making Call FeaturesExample Telephone CompanyConditions Feature GuideTRS •SMDR1.5.3.1Seizing a Line Features—OVERVIEW 1.5.3Seizing a Line FeaturesFeature Outside CO Line AccessDescription 1.5.3.2Line Preference—OutgoingConditions MethodAutomatic Line Access 1.5.3.3Outside CO Line AccessLocal Access AccessUser Manual References Feature Guide References1.18.2 Flexible Buttons 1.6.1Memory Dialling Features 1.6Memory Dialling Features1.6.1.1Memory Dialling Features—OVERVIEW 1. FeaturesInput ConditionsDisplayed while DescriptionFeature Guide References 1.6.1.2One-touchDiallingDescription ConditionsFeature Guide References 1.6.1.3KX-T7710 One-touchDiallingDescription ConditionsFeature Guide References 1.6.1.4RedialDescription ConditionsDescription 1.6.1.5Speed Dialling—Personal/SystemConditions User Manual ReferencesDescription 1.6.1.6Quick DiallingConditions Programming Example: Quick DiallingDescription 1.6.1.7Hot LineConditions User Manual References1.7.1Automatic Callback Busy Camp-on 1.7Busy Line/Busy Party FeaturesDescription ConditionsDescription 1.7.2Executive Busy OverrideConditions User Manual ReferencesFeature Guide References 1.7.3Call Waiting ToneDescription Conditions1.8.1Toll Restriction TRS 1.8Toll Restriction TRS FeaturesDescription Applicable tables by COSSystem Speed Dialling Class COS No •Host PBX Access Code/Carrier Exception Code FlowchartConditions KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATAAccess Code is stored in the PBX Feature Guide ReferencesAccess Code is not Access Code TypeDescription FlowchartTRS Override by Account Code is attempted This feature functions only for extensions whose Feature Guide ReferencesConditions Feature Guide References 1.8.3Extension Lock•Extension Lock—CANCELALL DescriptionFeature Guide References 1.8.4Walking COSDescription Conditions1.9.1Automatic Route Selection ARS 1.9Automatic Route Selection ARS FeaturesDescription Feature Guide FlowchartGoes to 2.First Carrier Access Code*1 Programming Procedures3.Routing Plan Table ARS Outside CO Line Group*6 ARS CO Line GroupRouting Programming Example: Routing Plan TableLeading Leading NoLeading RoutingModification AuthorisationKEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA Conditions•ARS Inter-digitTime •TRS1.10.1 Hands-freeOperation 1.10 Conversation FeaturesDescription ConditionsDescription 1.10.2 Room MonitorConditions User Manual ReferencesDescription 1.10.3 Microphone MuteConditions User Manual ReferencesDescription 1.10.4 Headset OperationConditions User Manual ReferencesFeature Guide 1.10.5 Data Line SecurityDescription User Manual ReferencesDescription 1.10.6 Flash/RecallConditions •FLASH/RECALL Button ModeDescription 1.10.7 External Feature Access EFAConditions User Manual ReferencesFeature 1.10.8 Outside CO Line Call LimitationDescription Conditions1.10.9 Parallelled Telephone Installation Manual ReferencesDescription ConditionsDescription Feature GuideConditions 1.11.1 Call Transfer 1.11 Transferring FeaturesFeature DescriptionUser Manual References Feature Guide References•Consultation Hold 1.18.2 Flexible Buttons1.12.1 Call Hold 1.12 Holding FeaturesFeature DescriptionUser Manual References Feature Guide ReferencesMode HoldDescription 1.12.2 Call ParkConditions User Manual ReferencesDescription 1.12.3 Call SplittingConditions User Manual ReferencesInstallation Manual References 1.12.4 Music on HoldDescription ConditionsFeature Guide 1.12.5 Consultation HoldDescription 1.13.1 Conference Features 1.13 Conference Features1.13.1.1 Conference Features—OVERVIEW FeatureFeature 1.13.1.2 ConferenceDescription ConditionsUser Manual References Feature Guide References5-partyConference 1.14.1 Paging 1.14 Paging FeaturesInstallation Manual References Description1.15.1 Doorphone Call 1.15 Optional Device FeaturesInstallation Manual References Feature Guide ReferencesInstallation Manual References 1.15.2 Door OpenDescription ConditionsInstallation Manual References 1.15.3 Doorbell/Door ChimeFeature Guide References Description1.8.1 If a Doorphone/Door Opener is Connected User Manual ReferencesInstallation Manual References 1.15.4 Background Music BGMDescription ConditionsFeature 1.15.5 Outgoing Message OGM for DISA/UCDAccess DISA DescriptionDISA AA Service 1.15.6 Direct Inward System Access DISADescription DISA OGMOutside CO Line No Programming Example: 1-levelDISA AA TableDistribution method*1 Lunch2-levelAA 1-levelAA DISA AA No.*2DISA AA No.*4 3-levelAADISA Intercept Mode DISA Busy ModeDISA No Dial Mode DISA Security ModeIntercom Calls Security ModeOutside CO Line Calls All Security Trunk Security No SecurityDISA Delayed Answer Time expires FlowchartdChanging passwords regularly bMaintaining the secrecy of passwordsConditions •DISA Delayed Answer Time1.1.1.2 Intercept Routing Feature Guide ReferencesDescription 1.15.7 Built-inVoice Message BVExample: Pattern B Example: Pattern ATotal message recording time: 60 minutes max Total message recording time 60 minutes maxProgramming Example Example: Pattern COutside CO Distribution method*1In this example •Direct Message featureConditions 118 Feature GuideFeature Guide References Installation Manual ReferencesUser Manual References •Personal/Common BV OGM Mute Time1.16.1 Caller ID 1.16 Caller ID Features1.Caller ID-RelatedFeature FeatureProgramming Example: Caller ID Modification Table 3.Automatic Caller ID Number ModificationCall Type Code NoConditions <Modification Flowchart>General Caller ID Display on SLTFeature Guide References Installation Manual References2.3.2 3-PortCaller ID Card KX-TE82493 Description 1.16.2 Incoming Call LogConditions Example•Incoming Call Log Memory Caller ID Selection-Personal/CommonButton•Incoming Call Log Display Lock User Manual References Feature Guide References•Automatic Caller ID Number Modification •Initial Display Selection1.17.1 Message Waiting 1.17 Message FeaturesDescription ConditionsUser Manual References Feature Guide References•Message Waiting Indication via BV Description 1.17.2 Absent MessageConditions User Manual References1PBX setting 1.17.3 Fixed Line SMS Terminal SupportDescription Notes1PBX setting 2 SLT settingExtension Jack No SMS Centre Number forConditions 2 SLT settingExtension Jack No SMS Centre Number for2.3.2 3-PortCaller ID Card KX-TE82493 Installation Manual References1.18.1 Fixed Buttons 1.18 Proprietary Telephone PT FeaturesVolume Key DescriptionConditions FeatureUser Manual References ButtonDescription 1.18.2 Flexible ButtonsButton Usage ButtonConditions LCS CancelUser Manual References ButtonDescription 1.18.3 LED Indication1.Light Pattern of the Message/Ringer Lamp 2.Light Pattern of the Line Status ButtonsConditions Feature Guide ReferencesStatus Button Light PatternRinger Volume 1.18.4 Display InformationDescription Conditionsmanager service features. The time format shown on the display PTs while on-hook,12 h or 24 h, can also be selected through system programming LCD Time Display 1.19.1 Voice Mail APT Integration 1.19 Voice Mail FeaturesEnable 2.AA Service3.VM Service AAService2.Extension Backup 1.AA to Extension2.FWD to a Mailbox of the VPS 1.Accessing a Mailbox3.Intercept Routing to a Mailbox of the VPS 4.Transferring to a Mailbox of the VPSConditions LCS/LCS Cancel Button5.Listening to Recorded Messages 6.Live Call Screening LCSUser Manual References Feature Guide References2-wayRecording into the VPS 1.AA Service 1.19.2 Voice Mail Inband DTMF Integration2.VM Service DTMF Status Signals1.Accessing a Mailbox DTMF Status SignalConditions Status–FWD—AllCalls –FWD—Busy/NoAnswer User Manual References1.20.1 Station Message Detail Recording SMDR 1.20 Administrative Information Output Features3.SMDR Format and Contents DescriptionSection Number ExplanationData DescriptionData Section NumberDescription Dial NumberProgrammable Items ConditionsDescription Incoming/Outgoing outsideFor SMS users Installation Manual ReferencesSMDR Format •Serial Interface RS-232CParametersDescription 1.20.2 Call Log Printout for Each ExtensionConditions User Manual References1.21.1 Extension Feature Clear 1.21 Extension Controlling FeaturesFeature Value after Extension Feature ClearDescription 1.21.2 Timed ReminderConditions User Manual References1.22.1 Dial Tone 1.22 Audible Tone FeaturesFeature Guide References DescriptionFeature Guide References 1.22.2 Confirmation ToneDescription Conditions160 Feature Guide 1.22 Audible Tone FeaturesSection System Configuration and Administration FeaturesFeature Guide 2.1.1Extension Jack Configuration 2.1System Configuration—HardwareDescription Conditions2.2.1Class of Service COS 2.2System Configuration—SoftwareDescription ConditionsDescription 2.2.2Group1.Outside CO Line Group 2.Extension Group2.5.Direct Inward System Access DISA Ring Group Feature Guide References1.Time Service Switching Mode 2.2.3Time ServiceSwitching Mode DescriptionConditions 3.Programming Items Using Time ServiceVisualisation of Time Schedule 4.Day/Night/Lunch Button1.7.7 Checking the Time Service Mode Feature Guide ReferencesFeature Guide User Manual ReferencesFeature 2.2.4Operator/Manager FeaturesPassword Password SetPassword FeatureDate and Time Setting Extension Lock—CANCELALLUser Manual References 1.2.1Basic Calling 2.1 Control Features3.2.2Printing and Clearing Call Logs 2.3.1PC Programming 2.3System Data ControlDescription 1.Connection Methods for On-siteProgrammingFeature Guide References Installation Manual References•System Password Conditions3.2 PC Programming Feature Guide•System Password 2.3.2PT Programming•Manager Password •Personal Programming Data ResetFeature Guide References Installation Manual ReferencesUser Manual References 2.10.1 Starting the Advanced Hybrid SystemFeature Guide References 2.3.3Automatic Time AdjustmentDescription ConditionsbFeature Numbers 2.3.4Feature NumberingDescription aExtension NumbersNumbering FeatureAdditional Number PlanNumbering FeatureAdditional Number PlanNumbering FeatureAdditional Number PlanBusy Station Signalling BSS/DND Override FeatureFeature 4.Feature Numbering available while on-hook4.2.1 Feature Number Table Feature Guide References Installation Manual References•This feature will not function properly when DescriptionDescription 2.3.6Country SettingConditions Installation Manual References 2.3.7Firmware UpgradeDescription Conditions2.4.1Power Failure Transfer 2.4Fault Recovery/DiagnosticsInstallation Manual References Feature Guide ReferencesFeature Guide 2.4.2Power Failure RestartDescription ConditionsFeature Guide Section Programming Instructions3.1Introduction Password Security3.1.1Introduction Ways to ProgrammeSystem Requirements 3.2PC ProgrammingOperating System Hardware3.3.1Programming Instructions 3.3PT ProgrammingRequired Telephone Fixed Button KX-T7730/KX-T7735Entering Manager Programming Mode Entering System Programming ModeExtension Password for Manager —forPT Programming Fixed Button KX-T7730/KX-T7735Table 1 Alphabet mode/Table 2 Numeral mode Entering Characters6 5 times 6 5 timesExample of Entering Characters NotesAutomated Attendant List of AbbreviationsDate & Time 3.3.2Programming ProceduresSystem Speed Dialling Number Feature & Programming ReferencesFeature & Programming References System PasswordFeature & Programming References DSS Console Jack Assignment One-touchTransfer Using a DSS ButtonConsole Paired Telephone Feature & Programming ReferencesTime Service Start Time Time Service Switching ModeOperator Assignment Feature & Programming ReferencesLCD Time Display Extension NumberFeature & Programming References Feature & Programming ReferencesSystem Speed Dialling Name Second Feature Numbering PlanFeature & Programming References Feature & Programming ReferencesHunting Group Set KX-T7710 One-touchDiallingHunting Type Feature & Programming ReferencesDTMF Integration DTMF Integration PortSLT Hold Mode Conference ToneCO Indicator External Pager Access ToneDTMF Receiver Check Flash/Recall Mode for a Locked ExtensionDSS Lamp Mode Music on HoldAutomatic Redial Repeat Count Automatic Redial IntervalConference Pattern Extension Ring Tone PatternCall Pickup Tone Pulse RestrictionAutomatic Rotation for CO Line Access Automatic Line AccessRedialling after Pulse to Tone Conversion Bell FrequencyDSS Off-hookMode TRS Check for * and #Pickup Group Ringback Tone PatternSLT Ring/Silence Ratio VM 1 APT PortSLT Ring Bell-onTime Feature & Programming ReferencesSMS Centre Number for Receiving SLT Caller ID Signalling TypeSMS Routing Table—CO146 SMS Routing Table—Extension147Automatic Time Adjustment SLT Caller ID Line Access NumberIncoming Reverse Hold Recall TimeCall Duration Counter Start Hot Line Waiting TimeCO-to-COLine Call Duration Dialling Start TimeInter-digitTime Hookswitch Flash Timing RangeDTMF Time No Dial DisconnectionBV Recording Time Bell-offDetectionCommon/Personal BV OGM Recording Time Carrier Exception CodeTRS—COS 2-5Denied Code TRS—SystemSpeed Dialling ClassTRS—ExceptionCode Emergency NumberAutomatic Pause Insertion Code Account CodeTRS-ExtensionLock Class Feature & Programming ReferencesRoute 1-4Selection Code ARS SelectionRoute 1-4Exception Code 1st Carrier Selection CodeARS Modification—AddedNumber ARS Modification—RemovedDigitsARS Dial Tone ARS Inter-digitTimeRoute 1-4Authorisation Code ARS CO Line GroupRoute 1-4Itemised Billing Feature & Programming ReferencesAuthorisation and Itemised Billing Code Order Itemised Billing CodeCO Line Connection Feature & Programming ReferencesDial Mode Host PBX Access CodePulse Speed Feature & Programming ReferencesFlexible Outward Dialling—Day/Night/Lunch CO Line Group Number4 X NEXT Feature & Programming ReferencesDelayed Ringing—Day/Night/Lunch Flexible Ringing—Day/Night/LunchFeature & Programming References 4 X NEXTFeature & Programming References CO Line Mode—Day/Night/Lunch4 X NEXT 4 X NEXTFlash/Recall Time Pause TimeFeature & Programming References Feature & Programming ReferencesCPC Signal Detection—Incoming420 Automatic Designated Line AccessCPC Signal Detection—Outgoing421 4 2 0 NEXTCO Line Ring Tone Pattern Disconnect TimeFeature & Programming References Feature & Programming ReferencesCollect Call Block 425 Brazil only Polarity Reverse DetectionFeature & Programming References Feature & Programming References4 X NEXT 4 X NEXT27…29 DISA Incoming Call Dial Mode DISA IRNA to BV—Day/Night/LunchFeature & Programming References Feature & Programming ReferencesFAX Connection DISA Built-inAADISA Delayed Answer Time DISA Wait Time after OGMDISA Intercept Mode DISA Busy ModeDISA Ring Time before Intercept DISA Ring Time after InterceptDISA Security Mode DISA No Dial ModeDISA Security Code Feature & Programming ReferencesFAX Tone Detection Cyclic Tone DetectionIntercept Time for Internal DISA dChanging passwords regularly NotesDISA AA Wait Time DISA Incoming AssignmentDISA Tone after Security Code OGM Mute TimeUCD OGM Message Interval Time UCD Busy Waiting TimeUCD Busy Mode UCD Intercept ModeUCD Waiting Message UCD Ring Time after InterceptDISA Security Code Digits DISA Ringback Tone5 X NEXT 3-levelAA AssignmentClear All OGMs of DISA/UCD Extension GroupExtension Name TRS-COS—Day/Night/LunchAccount Code Mode Feature & Programming ReferencesCall Forwarding to CO Line Call Transfer to CO LineExecutive Busy Override Feature & Programming ReferencesParallelled Telephone DND OverrideTAM Extension Feature & Programming ReferencesCO Line Call Duration Limitation Room MonitorInternal Pulse Detection Feature & Programming ReferencesExtension Name in Cyrillic LCD LanguageFeature & Programming References 01…08SLT Message Waiting Message Waiting for Another ExtensionLCS Recording Mode Set Feature & Programming ReferencesBV Resource BV Access Code through CO LineBV for Extension Feature & Programming ReferencesSLT Ring Wait Time for New Call BGM Control for APTSLT Caller ID Feature & Programming ReferencesDoorphone Ringing—Day/Night/Lunch SLT Fixed Bell PatternFeature & Programming References Feature & Programming ReferencesDoorphone Ring Tone Pattern Door Opener—Day/Night/LunchFeature & Programming References Feature & Programming ReferencesDoorphone Ring Time Doorphone Access ToneDoor Open Duration Feature & Programming ReferencesDoorphone Chime Assignment Doorphone Ring/ChimeDoorphone Chime Pattern Feature & Programming ReferencesSMDR Parameter SMDR RS-232CParameterIncoming/Outgoing Call Selection for Printing Feature & Programming ReferencesSystem Data Dump Secret Number SMDR Print SuppressionSMDR Language SMDR Account CodeBV Total Recording Time BV Card InitialisationCaller ID Area Code Caller IDCaller ID Modification for Local Calls Feature & Programming ReferencesCaller ID Log Priority Caller ID Modification for Long-distanceCallsCaller ID Automatic 0 Addition Feature & Programming ReferencesCaller ID SMDR Printout Caller ID SMDR FormatCommon Area Call Log Check Caller ID TypeSMDR Mode for Printing Call Log Next PageCall Forwarding Selection TRS Check after AnsweringKX-T7700Series Incoming Lamp Control TRS Check Time after AnsweringCountry Firmware VersionFeature & Programming References System Data ClearAll para System paraFeature Guide AppendixSection 4.1.1Capacity of System Resources 4.1Capacity of System ResourcesCategory ItemCategory PasswordItem KX-TEA3084.2.1Tones/Ring Tones 4.2Tones/Ring TonesTone Patterns Czech Republic onlyBusy Tones Reorder Tones Dial ToneRingback Tones New Zealand onlyDND Tone Hold Alarm ToneCall Waiting Tone Call Waiting Tone Warning Tone Outside CO Line Call LimitationConfirmation Tone Before the following features activateConfirmation Tone •Retrieving a held call •Picking up another callRing Tone Patterns Ring Tone PatternsDoorphone Chime Patterns 4.2 Tones/Ring Tones Feature GuideFeature Guide IndexIndex NumericsPage Page Page Page Index Feature GuideCopyright Panasonic Communications Co., Ltd