Panasonic kx-tea308 manual 1.2.2Uniform Call Distribution UCD, Description, Example of UCD Group

1.2 Receiving Group Features

1.2.2Uniform Call Distribution (UCD)

Description

Uniform Call Distribution (UCD) distributes incoming calls to an idle member of the same extension group, if that group has been assigned as a UCD group through system programming ( UCD Group [520]). Available extensions are searched for in a circular fashion in numerical order. The UCD feature is particularly helpful when a certain extension typically receives more calls than other extensions.

[Example of UCD Group]

The numbers found in circles below indicate calls and the order in which they arrived.

Calls arrive at the UCD group.

Call Distribution

Calls are distributed in the numerical order of the jacks.

Extn.

A

Extn. A receives the first call.

Extn.

B

UCD starts searching from extn. B (Skips extn. A).

Queuing

When the destination extension is busy or is logged out, the call waits in the queue and a UCD OGM is sent to the caller.

3

Extn. Extn.

CD

When the second call arrives at extn. B, the third call will be directed to extn. C.

Feature Guide

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