1.19 Voice Mail Features

1.19.2 Voice Mail Inband (DTMF) Integration

Description

A Panasonic Voice Processing System (VPS) or similar product from another manufacturer can provide Automated Attendant (AA) and Voice Mail (VM) services when connected to the PBX.

The VPS and PBX communicate with each other by sending DTMF (Dual Tone Multi-Frequency) signals. For more information, refer to the documentation provided with the VPS.

1.AA Service

Allows the VPS to answer calls and direct callers to dial a number in order to connect themselves to the desired party (e.g., "Enter the extension number of the desired party."). It is possible to access VM service from AA service to, for example, record messages.

2.VM Service

Allows callers to leave voice messages for specific parties, such as an extension user. Extension users can then listen to the messages left in their mailboxes at their convenience.

AAService

A VPS can be used for the AA service as well as the VM service. When a call is directed to a port of the VPS that is in AA service mode, the caller will hear an outgoing message (OGM). After or while listening to the OGM, the caller may dial an extension number as directed (e.g., "Enter the extension number of the desired party.").

If the VPS transfers a call via the AA service, the PBX will inform the VPS of the status of the called party using a DTMF status signal so that the VPS will know the status. This enables the VPS to quickly play an appropriate OGM to the caller (e.g., "I'm handling another call now...", "I'm away from my desk now...", etc.). The DTMF status signals sent by the PBX are explained below.

[DTMF Status Signals]

Status

Condition

DTMF Status Signal

 

 

 

 

 

Ringback Tone

The PBX is ringing the corresponding

1

 

extension.

 

 

 

 

 

 

Busy Tone

The called extension is busy.

2

 

 

 

 

 

Reorder Tone

The dialled number is invalid.

3

 

 

 

 

 

DND Tone

The called extension has set DND ( 1.3.1.3

4

 

Do Not Disturb (DND)).

 

 

 

 

 

 

Answer

The called extension has answered the call.

5

 

 

 

 

 

Confirm

The PBX confirms that a feature (such as

9

 

Message Waiting) has been set or cancelled on

 

 

the extension.

 

 

 

 

 

 

Disconnect

The caller has hung up.

#9

 

 

 

 

 

FWD to VM Ringback Tone

The called extension has set FWD to VPS (

 

 

6

 

 

1.3.1.2 Call Forwarding (FWD)) and the PBX is

 

 

calling another port of the VPS.

 

 

 

 

 

 

FWD to VM Busy Tone

The called extension has set FWD to VPS and

7

 

all ports of the VPS are busy.

 

 

 

 

 

 

Feature Guide 147

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Panasonic kx-tea308 manual Voice Mail Inband Dtmf Integration, Dtmf Status Signals Condition

kx-tea308 specifications

The Panasonic KX-TEA308 is a versatile and feature-rich telephone system designed for small to medium-sized businesses. Its compact and user-friendly design makes it an ideal choice for organizations looking to enhance their communication capabilities without overwhelming complexity. The KX-TEA308 is known for its robust performance, reliability, and a range of features that cater to modern business needs.

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In conclusion, the Panasonic KX-TEA308 is a reliable and efficient telephone system that combines essential features with advanced technology. Its scalability, ease of use, and robust performance make it an excellent choice for businesses aiming to improve their communication infrastructure. With a focus on user-friendliness and modern functionality, the KX-TEA308 stands out as a valuable asset for any organization looking to optimize its communication strategy.