Panasonic kx-tea308 manual UCD Busy Mode, Flowchart

1.2 Receiving Group Features

[Flowchart]

A UCD call from an outside party is received.

The call reaches the UCD group.

Busy

A

UCD OGM

Rings (when an extension is available)

B

(UCD Ring Time before Intercept expires)

Music on Hold is sent to the caller.

The call is

The call is not

Rings (when an

established.

answered.

Busy

extension is available)

Is Intercept Routing

Goes to B

Did the UCD Busy

employed?

Yes

Waiting Time expire?

No

Yes

No

C

The call is

disconnected.

Goes to A

What is the

The call is directed

to another extension.

UCD Busy Mode ?

Intercept-Normal

Disconnect

Disconnect-OGM

Intercept-DISA

(UCD Ring Time after

Intercept expires)

The call is

The call is not

A UCD OGM is sent

established.

answered.

to the caller.

Goes to C

The call is

The call is

A DISA OGM is sent

The call is

disconnected.

disconnected.

to the caller.

disconnected.

Goes to DISA

UCD Busy Mode

When all extensions in a UCD group are busy, a call will wait for a preprogrammed length of time ( UCD Busy Waiting Time [521]). If this timer expires, the PBX will handle the call in one of the following ways according to system programming ( UCD Busy Mode [523]):

a)Disconnect: The call is disconnected immediately.

b)Disconnect-OGM: The call is disconnected after a UCD outgoing message (OGM) plays (e.g., "We are still handling other calls. Please call back later.").

c)Intercept-Normal: The call is directed to preprogrammed destinations ( Flexible Ringing—Day/ Night/Lunch [408-410]).

d)Intercept-DISA: The call is directed to the DISA feature ( 1.15.6 Direct Inward System Access (DISA)) and the caller hears a DISA OGM (e.g., "Thank you for calling Company A. Press 1 to speak to Sales. Press 2 to speak to Support.").

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Feature Guide