1.19 Voice Mail Features
3.VM Service
Allows callers to leave voice messages for specific parties, such as an extension user. Extension users can then listen to the messages left in their mailboxes at their convenience.
AAService
A VPS can be used for the AA service as well as the VM service. When a call is directed to a port of the VPS that is in AA service mode, the caller will hear an outgoing message (OGM). After or while listening to the OGM, the caller may dial an extension number as directed (e.g., "Enter the extension number of the desired party.").
1.AA to Extension
AA receives and answers outside (CO) line calls and offers services such as transferring to an extension or mailbox using DTMF signalling from the calling party.
Outside (CO) Line Call
DIL
PBX
|
|
| VPS |
Extension | Transfer | AA 1 | AA 2 |
| |||
Busy/No Answer |
| AA Hunting Chain | |
(Record message) |
|
| |
2.Extension Backup
If the VPS is assigned to ring with other extensions, for example the operator, for the same outside (CO) line, the VPS can be used as a backup for the operator when the operator cannot answer an incoming outside (CO) line call.
In order to use this feature, Delayed Ringing must be set for the VPS (
Delayed
Outside (CO) Line Call
Normal
PBX
Immediately
10 s delay
15 s delay
Extension
(e.g., Operator)
VPS
AA 1
AA 2
3.Status Notification to the VPS
When a call is redirected to the VPS, the PBX sends the status of the called extension to the VPS. This allows the VPS to appropriately handle the call, playing the appropriate OGM for the caller. For example, if the called extension is in Do Not Disturb (DND) mode, the OGM (e.g., "I am unable to answer your call right now, but I will get back to you shortly.") can be played.
Feature Guide
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