1.16 Caller ID Features
1.16.2 Incoming Call Log
Description
When a call containing Caller ID information is received by an extension, the information is shown on the telephone display, notifying the extension user of the caller's identity.
This information is also automatically logged in the Incoming Call Log of the extension, and can be viewed later or used to call that caller back.
There are 2 types of call log areas available in the PBX. One is the personal area, which stores logs of calls received by each extension when a call arrives at a certain proprietary telephone (PT).
The other is the common area, which stores a log of calls arriving at multiple PTs or via the Direct Inward System Access (DISA) Intercept Routing feature. Caller ID information can be logged by the following methods:
•Logged automatically when no one answers calls.
•Logged automatically if an extension user presets logging of the caller's information when answering calls.
•Logged manually by pressing the Caller ID Indication button during a conversation.
•Logged automatically when a caller leaves a voice message ( 1.15.7
[Example]
If the information is stored in record "002",
002:JOHN WHITE | Caller's name |
002: 0011223344 | |
002: May15 10:23A | |
| Caller ID Indication buttons |
| Personal |
| Common |
New:002 Old:001 | |
| Caller ID Selection buttons |
| Personal |
| Common |
*"New" is displayed for call records that have not previously been viewed; "Old" is displayed for call records that have previously been viewed.
Both new and old call records are stored in each personal and common area.
Conditions
•Caller ID Indication—Personal/Common Button
A flexible CO button can be customised as a Caller ID
Light pattern | Status of the corresponding call log |
|
|
Red on | There are new call records since the last time the call log was viewed. |
|
|
Off | There are no new call records in the call log, or the call log has been |
| already viewed. |
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124 Feature Guide