Problems and Solutions

12. Troubleshooting

Problems and Solutions

If you have any problems with the machine, refer to the following troubleshooting guide.

For network connection problems, see page 31.

Line error

Problem

 

Solution

 

 

LINE ERROR appears in

A line error occurs when your machine cannot

the display.

communicate correctly with the other fax machine. The

 

error is usually due to a problem on the phone line.

 

Press STOP to clear the LINE ERROR message

 

and then try the transaction again. If the error persists,

 

check the following:

 

Check the connection. The cord from the TEL. LINE

 

 

jack to the wall jack should be no longer than six feet.

 

Make sure there are no modem devices sharing the

 

 

same telephone line.

 

Check with the other party to make sure their fax

 

 

machine is functioning properly.

 

Have your telephone line checked for line noise.

 

Try connecting the machine to a different telephone

 

 

line.

 

If the problem still occurs, your machine may need

 

 

service.

 

 

 

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