Problems and Solutions

12. Troubleshooting

Problems and Solutions

If you have any problems with the machine, refer to the following troubleshooting guide.

♦For network connection problems, see page 31.

Line error

Problem

 

Solution

 

 

LINE ERROR appears in

A line error occurs when your machine cannot

the display.

communicate correctly with the other fax machine. The

 

error is usually due to a problem on the phone line.

 

Press STOP to clear the LINE ERROR message

 

and then try the transaction again. If the error persists,

 

check the following:

 

•

Check the connection. The cord from the TEL. LINE

 

 

jack to the wall jack should be no longer than six feet.

 

•

Make sure there are no modem devices sharing the

 

 

same telephone line.

 

•

Check with the other party to make sure their fax

 

 

machine is functioning properly.

 

•

Have your telephone line checked for line noise.

 

•

Try connecting the machine to a different telephone

 

 

line.

 

•

If the problem still occurs, your machine may need

 

 

service.

 

 

 

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