Problems and Solutions

General problems

Problem

 

Solution

 

 

 

Nothing appears in the

•

Make sure the power cord is properly plugged into a

display.

 

power outlet.

 

•

Connect another electrical appliance to the outlet to

 

 

see if it has power.

 

 

 

The machine does not

•

If a beep sound is not made when you press the keys,

respond when you press

 

unplug the power cord, wait at least 5 seconds, and

any of its keys.

 

then plug it in again.

 

 

 

Automatic document

•

Check the size and weight of the document (see page

feeding does not work .

 

52).

 

 

 

Printed output is faint.

•

The toner cartridge may need replacement (see page

 

 

148).

 

 

 

Dots appear at regular

•

The drum cartridge may be damaged. Replace the

intervals on printed output.

 

drum cartridge (see page 150).

 

 

 

Characters or parts of the

•

Remove the drum cartridge as explained on page 150

image are missing from

 

and wipe the surface of the drum (the green cylinder)

printed output.

 

with a dry cotton swab. If print quality does not

 

 

improve after wiping with a dry cotton swab, you can

 

 

try moistening the swab with isopropyl alcohol or

 

 

ethanol. However, do not moisten the swab with

 

 

isopropyl alcohol or ethanol unless absolutely

 

 

necessary, as this may cause stains or smears to

 

 

appear on the first pages printed after cleaning (the

 

 

stains may never completely disappear).

 

 

 

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