Tektronix Phasershare Printer Windows NT network troubleshooting, Error messages in Print Manager

Windows NT 10

Windows NT network troubleshooting

Error messages in Print Manager

When there is a problem printing from Windows NT, often print jobs stay in Print Manager with ambiguous messages like Printer Error or Permission denied. If the printer is connected via TCP/IP, there is probably a problem with the way LPR was set up.

Begin troubleshooting by opening the Event Viewer in the Administrative Tools program group. When it opens, click Log, scroll down, and select Application. Look at any of the error messages that say LPR Print Monitor. Double-clicking the error message tells you more information about the error. The following topics deal with specific errors reported in the Event Viewer.

Printer PS on host IP-addressis rejecting your request

At the MS-DOS command prompt in Windows NT, type the ping command in the following format:

ping IP-address

For example:

ping 134.62.36.134

■If the printer does not reply or the request times out, either the printer does not have an IP address, or the NT host cannot find the printer.

■If the printer does not have an address, assign one as described in “Setting the printer’s IP addressing parameters” on page 55.

■If the printer has an IP Address, your printer could have a faulty network connection or a defective network card.

■If the printer does respond, disconnect the printer from the network and send the ping command again.

■If you get a response this time, there is a duplicate IP address on the network. Make sure that all devices on the network have a unique IP address.

■If you do not get a response this time, the printer's IP address is valid, but LPR may be disabled on the printer. Print a Configuration Page and look under LPR. For instructions on how to print a Configuration Page, see “The printer’s Configuration Page” on page 6. For instructions on enabling or disabling protocols, see Chapter 15, “Disabling Protocols”.

PhaserShare Networking Manual 113