Tektronix Phasershare Printer manual Job is serviced, but does not print

Novell NetWare Configuration 4

3.Verify that there was an available connection slot for the printer. Since the printer consumes a login connection, the file server may need an available connection for the printer to log in.

4.Verify that the password the printer saved (if one was set) is the same as the one on the file server. Mismatched passwords can result if PCONSOLE, rather than the PhaserShare Administrator, is used to set the password. Use the PhaserShare Administrator to enter a new password to ensure that they are the same. In the Print Server tab, click Set Password; this displays the Set Password dialog box. Enter the password in both fields and click OK.

5.Verify that the printer’s print server name matches the one in the NDS tree. The Configuration Page reports the printer’s print server name. For information on printing a Configuration Page, see “The printer’s Configuration Page” on page 6.

6.Verify that the frame type the printer is using is supported by the file server. See “Printer does not appear in the Main window printer list” on page 36.

7.Verify that at least one file server or router on the same segment as the printer has Reply to Get Nearest Server set to on.

Job is serviced, but does not print

■Check the PhaserShare Administrator Printer Info dialog box for reported error conditions.

■Download the PostScript Error Handler to the printer. For information on using the Tektronix PostScript Error Handler, see your printer’s user documentation.

■Use the correct Tektronix driver for your networked printer.

■Verify that the Print Server protocol is enabled; use the printer’s front panel or check the Administrator’s Print Server tab.

■Banners, form feeds, and tabs may interfere with the print job. Try disabling these from the driver/network setup.

PhaserShare Networking Manual 39