Tektronix Phasershare Printer manual Cannot submit job to a queue

4 Novell NetWare Configuration

Cannot submit job to a queue

Use the NWAdmin to verify that the user is a queue user.

1.Log in as ADMIN and launch the NWAdmin utility. Browse the directory services tree to the location of the print queue object for this printer. Double-click the print queue object to view its properties.

2.The identification view is displayed by default. If it is not displayed, select it. Make sure that all of the Operator Flags at the bottom left corner of the window are checked.

3.Click Users; this view displays a list of queue users and queue user groups. Verify that the list of users, groups, and group memberships are correct. For more details, consult the NetWare Administrator documentation.

4.Click Assignment; this view displays the print servers and printers assigned to service this print queue. Assign the appropriate objects to this print queue.

N O T E

For the print server to attach and service the print queue, the print server object name in the tree must match the print server name in the printer.

Job appears in queue, but printer does not service it

1.Verify that the printer has been set up to service the queue.

a.Log in as ADMIN and launch the NWAdmin utility. Browse the directory services tree to the location of the print queue object for this printer. Double-click the print queue object to view its properties.

b.Click Assignment; this view displays the print servers and printers assigned to service this print queue.

c.The Authorized print servers window and the Printers servicing print queues window should list the names of the objects linked to this print queue. If a print server object is not linked to this print queue, create or modify a print server object and assign it to this print queue. If a printer object is not linked to this print queue, create or modify a printer object and assign it to this print queue. See the NetWare user documentation for more details.

2.Check that the printer was able to log in to the file server:

a.At the file server’s console, type: load monitor

b.From the Available Options menu, select Connection Information.

If the printer has logged in, its print server name is displayed in the list. If the print server name is not on the list, continue with Steps 3 through 5.

38PhaserShare Networking Manual