Tektronix Phasershare Printer manual Troubleshooting

3 EtherTalk, LocalTalk, and TokenTalk Configuration

Troubleshooting

If the printer is not in the Chooser, use the following troubleshooting procedure.

1.Check that the Configuration Page shows a printer name, a node number, and a zone.

■If there is no node number, verify that the printer is properly cabled to the network. Test the cable segment by plugging in a new cable segment or using the cable segment of a printer that is in the Chooser.

■If your network uses zones, and there is no zone name on the Configuration Page, or if the Configuration Page shows the wrong zone, see “Changing the printer’s EtherTalk/TokenTalk zone (optional)” on page 29.

N O T E

The printer cannot create a zone; it must already exist.

2.If the Configuration Page shows the correct printer name, node number, and zone, and the printer is still not visible in the Chooser, check the following items:

■If there is a Novell NetWare server on the network, verify that the NetWare server has been configured for Phase 2 routing and addressing.

■If there is a Windows NT server on the network, verify that the printer has not been captured by a Windows NT machine.

■If the printer continually reboots when connected to the network, it is possible that a router is broadcasting a zone of *, which is an invalid zone.

■If using QuickDraw GX, the GX drivers must be installed. If you don't use QuickDraw GX, disable the QuickDraw GX, QuickDraw Helper, and ColorSync extensions.

30PhaserShare Networking Manual