Getting Help | Tektronix Phasershare Printer specification

14 Getting Help

For more information or for getting help with troubleshooting or servicing your printer, contact your local Tektronix dealer or sales representative or the following resources worldwide:

Customer Support Centers

Australia	France	New Zealand
1-800-811-177	01 69 86 8137	+61	2 9888 0100
Austria	Germany	Norway
0660 5804	0180 525 3535	(22)	723 801
Belgium	Hong Kong	Singapore (ASEAN)
02 720 9602	2585-6655	1-800-356-5565
Brazil	India (South Asia)	Spain
0800 16 0220	(91) 80-227-5577	902 239 272
Canada	Italy	Sweden
1-800-835-6100	02 45 287 000	(08)	299 071
China	Japan	Switzerland
10-6235-1230	81 3 3448 4872	155 9493
Denmark	Korea	Taiwan
(44) 533 444	2-528-5299	(02)	2757-1571
Eastern Europe and	Luxembourg	Thailand
the Middle East	400 847	2-645-4407
+44 1908 68187	Netherlands	U.K.
Finland	Netherlands	U.K.
Finland	(040) 267 0440	(01)	908 681 707
0203 206 30		U.S.
		U.S.
		1-800-835-6100

All other locations: Contact local Tektronix dealers or Tektronix ofﬁces.

For a list of dealers in your area, visit www.tek.com/Color_Printers/contacts.

154PhaserShare Networking Manual

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Tektronix Phasershare Printer manual Getting Help, Customer Support Centers

Contents

A S E R S H a R E N E T W O R K I N G Page PhaserShare Networking Manual Page Contents Windows 95 and Windows 98 PhaserPort Software TCP/IP Printer Configuration All PlatformsTCP/IP Configuration OS/2 Warp/LAN Server TCP/IP Host Configuration Unix Getting Help PhaserLink Printer Management SoftwarePrinter Management Disabling Protocols Resetting the Printer FTP Interface Index Network Printing with Tektronix Color Printers Chapter PhaserShare Series B network interface PhaserShare cards PhaserShare Networking Manual Environments supported Supported PC platforms Workstations Network installation overview Printer’s Conﬁguration Printing a Conﬁguration Page Phaser 840 front panel Printing a Conﬁguration Page Phaser 780 front panel How to tell which protocols are enabled Printer’s networking software Network administration software Obtaining networking software for Phaser 360 printersNetwork administration software Environment Software Tektronix PhaserPrint for Unix software Support for DOS systems PhaserShare Series B Network Interfaces PhaserShare Series B Ethernet interface Ethernet connections and indicators Printer’s built-in Ethernet connectorPhaserShare Series B Ethernet card 10Base2 Thin Ethernet Ethernet cables and termination10BaseT or 100BaseTx Twisted Pair 10Base5 Thick Ethernet PhaserShare Series B Token Ring card Token Ring connections and indicators Ring speed jumper Mbps Token Ring conﬁguration Printer Menu Network Settings Token Ring parameters Parameter Description Choices How to conﬁgure Token Ring parameters Using the conﬁg-TokenRingscript Using the PhaserShare Administrator to conﬁgure Token Ring Ether printer-nam e Token-Ring-address for System PhaserShare Networking Manual PhaserShare Series B LocalTalk card LocalTalk connection LocalTalk connectors and cables Connecting to a single computer PhaserShare Networking Manual EtherTalk, LocalTalk, and TokenTalk Configuration Before you beginConﬁguration overview Finding the printer’s name in the Chooser Changing the printer’s name optional Changing the printer’s name Apple Printer Utility Changing the printer’s EtherTalk/TokenTalk zone optional Troubleshooting Printer’s NetWare interface Novell NetWare ConfigurationBindery mode and NDS NetWare Directory Services supported Supported NetWare versions Passwords Before beginning the conﬁguration procedureOther features Notify lists Conﬁguration software for NetWare NetWare conﬁguration for Windows environmentsPrinting the Conﬁguration Start the PhaserShare Administrator Log on to the ﬁle server Conﬁgure the printer and set up queues Select a print serverLaunch the Quick Conﬁguration Wizard Troubleshooting Windows conﬁgurations Verify information and ﬁnish the conﬁgurationPrinter does not appear in the Main window printer list Testing from the PhaserShare Administrator Testing the ﬁle server-to-printer connection Job appears in queue, but printer does not service it Cannot submit job to a queue Job is serviced, but does not print Setting IPX frame types from the front panel Setting IPX frame types PhaserSetting IPX frame types Phaser 740 and Phaser 360 printer Setting IPX frame types Phaser 780 printer PhaserShare Networking Manual PhaserShare Administrator Software for NetWare Networks Introduction to the PhaserShare Administrator Installation System requirements Installation for Phaser 840, 740, and 780 printers Installation methodsInstallation procedure Installation for Phaser 360 printers Using the PhaserShare Administrator Launching the PhaserShare Administrator PhaserShare Networking Manual Specifying search options the Search Options dialog box Information Not Available in the Printer List PhaserShare Administrator on-line help Printer Not Responding dialog box TCP/IP Configuration Overview Printing the Conﬁguration Listing the contents of unix.tarExtracting ﬁles from unix.tar Extracting the ﬁles TCP/IP conﬁguration overview Printer PhaserShare Networking Manual Information for TCP/IP conﬁguration TCP/IP Printer Configuration All PlatformsSetting the printer’s IP addressing parameters Information Comments TCP/IP Printer Configuration All Platforms Setting IP parameters Phaser 840 printer front panel Printer defaults for network mask and broadcast address Setting IP parameters Phaser 740 printer front panel Set the IP address Press Select to display the IP address. For example Setting IP parameters Phaser 780 printer front panel Press Menu to display the IP address. For example Gateway Address Menu Setting IP parameters Phaser 360 printer front panel Press the Menu the front panel displays Help Pages PhaserShare Networking Manual Setting IP parameters Rarp or Bootp Setting IP parameters Dhcp Installing the Dhcp serverSetting up a Dhcp server Control PanelServices, scroll down to Dhcp Server Dhcp transactions Supported BOOTP/DHCP ﬁelds Field Description Values Enabling and disabling Rarp and BOOTP/DHCP front panel Phaser 740 and 360 printers Phaser 780 printer Setting IP parameters PostScript utility ﬁle Unix only IP parameters Parameter Description Setting IP parameters PhaserLink Printer Management Software Setting IP parameters arp table entry address gleaning Domain Name Services DNS PhaserShare Networking Manual Controlling host access LPR BSD systems Controlling host access using a PostScript utility ﬁle AppSocket TCP Sockets Send the ﬁle named in b to the printer using lp or lpr Receiving printer status Syslog Unix systems onlyPriority Number Description Setting Syslog priorities using a PostScript utility ﬁle Conﬁg-syslog filename Snmp Unix systems only Setting Snmp parameters using a PostScript utility ﬁle Adding the printer to the host table TCP/IP Host Configuration UnixConﬁguring a host Assigning a print queue to the printer Unix model ﬁles Assigning print queues with PhaserPrint for UnixRequired remote printer queue names Queue name Language Example installation for a typical BSD Unix system Example Descriptions of printcap parameters Conﬁguration procedures for common System V Unix hosts Sun Solaris Adding an LPD queue in Solaris If Solaris 2.2/2.3 print jobs get stuck in the queue SGI Irix 5.3 Irix 5.3 and Irix 6.x with Impressario ClientField name Description Irix 6.x with Impressario Server IBM AIX 3.x AIX Hewlett-Packard HP-UX 9.x Print server Field name Example entry Description Testing the network connection Ping printer-name TCP/IP Configuration OS/2 Warp/LAN Server TCP/IP Configuration OS/2 Warp/LAN Server OS/2 client-to-server setup Warp Server 4.0/Warp Connect Setting the printer’s IP address Windows NT Click Start, Settings, and Printers Add the printer Creating an LPR port Creating an AppleTalk port101 Install the driver Name the printer and set up sharing Windows NT creates the printer 103 Adding the Windows NT 4.0 driver on a Windows NT 3.51 server 105 Install the driver Enter the printer’s name and set up sharing 107 Windows NT creates the printer Adding a Windows NT 3.x driver 109 Creating an LPR port Set up sharing 111 Basic concepts of TCP/IP printing Windows NT network communicationTCP/IP connection Concept Description Unix term NT term Printer PS on host IP-addressis rejecting your request Windows NT network troubleshootingError messages in Print Manager 113 To ﬁx this problem in Windows NT 115 Open the folder C\WINNT35\system32 Printing from the command line via lpr Checking the IP address of the Windows NT server Windows 95 PhaserPort Software TCP/IP conﬁguration for the PC117 PhaserPort software installation Using the installerCreate your ﬁrst port and install the printer Adding a port for a new printer Adding a port to an existing printer119 Changing a port’s IP address Multiple language support PhaserLink Printer Management SoftwareSystem requirements 121 Accessing printer information from a browser Printer information pages PhaserLink Printer Management Software navigation links 123Link/Page Description Printer status display Printer status iconsIconDescription To access PhaserLink Printer Management Software Help PhaserLink Printer Management Software help ﬁlesTo conﬁgure PhaserLink Printer Management Software Help 125 Information Forwarding Disabling Information Forwarding Job accounting Job accounting PhaserShare AdministratorPrinter Management 127 Job accounting PhaserLink Printer Management Software Phaser 840 Intelligent Ready 129 PhaserLink Status Notiﬁcation Email Notiﬁcation Usage Proﬁle reports Phaser 840, 740 and 780 printers only 131 Phaser 840 printer Phaser 740 printerPrinting Usage Proﬁle reports from the front panel Printing verbose Usage Proﬁle reports from the front panel 133 Sending Usage Proﬁle reports via email from the front panel 135 PhaserShare Networking Manual Controlling Usage Proﬁle email reporting 137 To enable email to Tektronix Email to TektronixSpecifying who receives reports Email report format Reading Usage Proﬁle reportsFull report format 139 Field Description Report ﬁeldsUsage proﬁle job report Field Number Field name Description Notiﬁcation Settings 141 Low , Replace , or Not Installed just as on 143 PhaserShare Networking Manual Engine Error Log Phaser 840 printer Logs145 Engine Error Log Phaser 740 and 780 printers Code Description Engine Error Log Phaser 740 and 780 printers contd Postscript Error Log Phaser 840, 740 and 780 printers147 Postscript Error Log Phaser 840, 740 and 780 printers contd Last Jam Log Phaser 840 printer Last jam logs149 Last Jam Log Phaser 740 printer Last Jam Log Phaser 780 printer 151 PhaserShare Networking Manual Getting Help If you need help from Tektronix153 Getting Help Customer Support Centers Using the automated fax systems 155Country Numbers Receiving email update notices Disabling Protocols 157 Phaser 840 printer Disabling protocols front panel Phaser 740 printer 159 Press ---- the front panel displays EtherTalk Phaser 780 printer 161 PhaserShare Networking Manual Phaser 360 printer 163 PhaserShare Networking Manual Phaser 360 printer If the front panel is locked165 Disabling protocols PhaserShare Administrator Disabling protocols PhaserLink Printer Management Software Resetting the Printer 167 Resetting your printer using the Apple Printer Utility 169 Supported FTP commandsFTP Interface Request Description Supported FTP commands contd Index 171 129 173 Printcap ﬁle PhaserShare Networking Manual Page Printed on recycled paper