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Tektronix Phasershare Printer manual Getting Help, If you need help from Tektronix, 153

Models: Phasershare Printer

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Chapter

14 Getting Help

If you need help from Tektronix

Visit Tektronix’ color printer web site for the most up-to-date information about your printer. View updated user documentation, download utility ﬁles, get answers to frequently asked questions, ﬁnd a list of Tektronix dealers in your area, or contact customer support.

Tektronix Color Printer	www.tek.com/Color_Printers/
web site

Documentation	www.tek.com/Color_Printers/userdoc/introduction.html

Technical support	www.tek.com/Color_Printers/support/colcare.html

Color use tips for novices	www.colorize.com
and experts

PhaserLink Printer	www.tek.com/Color_Printers/products/phaserlink.html
Management software

TekSMART™ Knowledge	www2.tek.com/merlin/tko
Base

Anonymous FTP server	ftp.tek.com/Color_Printers/

email update notices	www.tek.com/Color_Printers/support/subscribe.html

PhaserShare Networking Manual

153

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Tektronix Phasershare Printer manual Getting Help, If you need help from Tektronix, 153

Contents

A S E R S H a R E N E T W O R K I N G Page PhaserShare Networking Manual Page Contents TCP/IP Configuration OS/2 Warp/LAN Server TCP/IP Printer Configuration All PlatformsWindows 95 and Windows 98 PhaserPort Software TCP/IP Host Configuration UnixPrinter Management PhaserLink Printer Management SoftwareGetting Help Disabling ProtocolsFTP Interface Index Resetting the PrinterChapter Network Printing with Tektronix Color PrintersPhaserShare cards PhaserShare Series B network interfacePhaserShare Networking Manual Supported PC platforms Environments supportedWorkstations Printer’s Conﬁguration Network installation overviewPrinting a Conﬁguration Page Phaser 780 front panel Printing a Conﬁguration Page Phaser 840 front panelPrinter’s networking software How to tell which protocols are enabledNetwork administration software Obtaining networking software for Phaser 360 printersNetwork administration software Environment SoftwareSupport for DOS systems Tektronix PhaserPrint for Unix softwarePhaserShare Series B Ethernet interface PhaserShare Series B Network InterfacesPhaserShare Series B Ethernet card Ethernet connections and indicatorsPrinter’s built-in Ethernet connector 10BaseT or 100BaseTx Twisted Pair Ethernet cables and termination10Base2 Thin Ethernet 10Base5 Thick EthernetToken Ring connections and indicators PhaserShare Series B Token Ring cardMbps Ring speed jumperToken Ring conﬁguration Printer Menu Network Settings Parameter Description Choices Token Ring parametersUsing the conﬁg-TokenRingscript How to conﬁgure Token Ring parametersEther printer-nam e Token-Ring-address for System Using the PhaserShare Administrator to conﬁgure Token RingPhaserShare Networking Manual LocalTalk connection PhaserShare Series B LocalTalk cardConnecting to a single computer LocalTalk connectors and cablesPhaserShare Networking Manual Conﬁguration overview EtherTalk, LocalTalk, and TokenTalk ConfigurationBefore you begin Finding the printer’s name in the Chooser Changing the printer’s name optional Changing the printer’s name Apple Printer Utility Changing the printer’s EtherTalk/TokenTalk zone optional Troubleshooting Bindery mode and NDS NetWare Directory Services supported Novell NetWare ConfigurationPrinter’s NetWare interface Supported NetWare versionsOther features Before beginning the conﬁguration procedurePasswords Notify listsPrinting the Conﬁguration Conﬁguration software for NetWareNetWare conﬁguration for Windows environments Log on to the ﬁle server Start the PhaserShare AdministratorLaunch the Quick Conﬁguration Wizard Conﬁgure the printer and set up queuesSelect a print server Printer does not appear in the Main window printer list Troubleshooting Windows conﬁgurationsVerify information and ﬁnish the conﬁguration Testing the ﬁle server-to-printer connection Testing from the PhaserShare AdministratorCannot submit job to a queue Job appears in queue, but printer does not service itJob is serviced, but does not print Setting IPX frame types Phaser 740 and Phaser 360 printer Setting IPX frame types from the front panelSetting IPX frame types Phaser Setting IPX frame types Phaser 780 printer PhaserShare Networking Manual Introduction to the PhaserShare Administrator PhaserShare Administrator Software for NetWare NetworksSystem requirements InstallationInstallation procedure Installation methodsInstallation for Phaser 840, 740, and 780 printers Installation for Phaser 360 printersLaunching the PhaserShare Administrator Using the PhaserShare AdministratorPhaserShare Networking Manual Specifying search options the Search Options dialog box Information Not Available in the Printer List Printer Not Responding dialog box PhaserShare Administrator on-line helpTCP/IP Configuration Overview Extracting ﬁles from unix.tar Listing the contents of unix.tarPrinting the Conﬁguration Extracting the ﬁlesPrinter TCP/IP conﬁguration overviewPhaserShare Networking Manual Setting the printer’s IP addressing parameters TCP/IP Printer Configuration All PlatformsInformation for TCP/IP conﬁguration Information CommentsTCP/IP Printer Configuration All Platforms Printer defaults for network mask and broadcast address Setting IP parameters Phaser 840 printer front panelSet the IP address Setting IP parameters Phaser 740 printer front panelPress Select to display the IP address. For example Setting IP parameters Phaser 780 printer front panel Press Menu to display the IP address. For example Gateway Address Menu Press the Menu the front panel displays Help Pages Setting IP parameters Phaser 360 printer front panelPhaserShare Networking Manual Setting IP parameters Rarp or Bootp Setting up a Dhcp server Setting IP parameters DhcpInstalling the Dhcp server Dhcp transactions Control PanelServices, scroll down to Dhcp ServerField Description Values Supported BOOTP/DHCP ﬁeldsPhaser 740 and 360 printers Enabling and disabling Rarp and BOOTP/DHCP front panelPhaser 780 printer Setting IP parameters PostScript utility ﬁle Unix only Parameter Description IP parametersSetting IP parameters PhaserLink Printer Management Software Domain Name Services DNS Setting IP parameters arp table entry address gleaningPhaserShare Networking Manual LPR BSD systems Controlling host accessAppSocket TCP Sockets Controlling host access using a PostScript utility ﬁleSend the ﬁle named in b to the printer using lp or lpr Priority Number Description Receiving printer statusSyslog Unix systems only Conﬁg-syslog filename Setting Syslog priorities using a PostScript utility ﬁleSnmp Unix systems only Setting Snmp parameters using a PostScript utility ﬁle Conﬁguring a host TCP/IP Host Configuration UnixAdding the printer to the host table Assigning a print queue to the printerRequired remote printer queue names Assigning print queues with PhaserPrint for UnixUnix model ﬁles Queue name LanguageExample Example installation for a typical BSD Unix systemDescriptions of printcap parameters Sun Solaris Conﬁguration procedures for common System V Unix hostsIf Solaris 2.2/2.3 print jobs get stuck in the queue Adding an LPD queue in SolarisField name Description SGI Irix 5.3Irix 5.3 and Irix 6.x with Impressario Client IBM AIX 3.x Irix 6.x with Impressario ServerAIX Print server Hewlett-Packard HP-UX 9.xField name Example entry Description Ping printer-name Testing the network connectionTCP/IP Configuration OS/2 Warp/LAN Server TCP/IP Configuration OS/2 Warp/LAN Server OS/2 client-to-server setup Warp Server 4.0/Warp Connect Windows NT Setting the printer’s IP addressAdd the printer Click Start, Settings, and Printers101 Creating an LPR portCreating an AppleTalk port Name the printer and set up sharing Install the driver103 Windows NT creates the printerAdding the Windows NT 4.0 driver on a Windows NT 3.51 server 105 Install the driver 107 Enter the printer’s name and set up sharingWindows NT creates the printer 109 Adding a Windows NT 3.x driverCreating an LPR port 111 Set up sharingTCP/IP connection Windows NT network communicationBasic concepts of TCP/IP printing Concept Description Unix term NT termError messages in Print Manager Windows NT network troubleshootingPrinter PS on host IP-addressis rejecting your request 113To ﬁx this problem in Windows NT Open the folder C\WINNT35\system32 115Checking the IP address of the Windows NT server Printing from the command line via lpr117 Windows 95 PhaserPort SoftwareTCP/IP conﬁguration for the PC Create your ﬁrst port and install the printer PhaserPort software installationUsing the installer 119 Adding a port for a new printerAdding a port to an existing printer Changing a port’s IP address System requirements PhaserLink Printer Management SoftwareMultiple language support 121Printer information pages Accessing printer information from a browserLink/Page Description PhaserLink Printer Management Software navigation links123 IconDescription Printer status displayPrinter status icons To conﬁgure PhaserLink Printer Management Software Help PhaserLink Printer Management Software help ﬁlesTo access PhaserLink Printer Management Software Help 125Disabling Information Forwarding Information ForwardingPrinter Management Job accounting PhaserShare AdministratorJob accounting 127Job accounting PhaserLink Printer Management Software 129 Phaser 840 Intelligent ReadyPhaserLink Status Notiﬁcation Email Notiﬁcation 131 Usage Proﬁle reports Phaser 840, 740 and 780 printers onlyPrinting Usage Proﬁle reports from the front panel Phaser 840 printerPhaser 740 printer 133 Printing verbose Usage Proﬁle reports from the front panelSending Usage Proﬁle reports via email from the front panel 135 PhaserShare Networking Manual 137 Controlling Usage Proﬁle email reportingSpecifying who receives reports To enable email to TektronixEmail to Tektronix Full report format Reading Usage Proﬁle reportsEmail report format 139Usage proﬁle job report Report ﬁeldsField Description Field Number Field name Description141 Notiﬁcation SettingsLow , Replace , or Not Installed just as on 143 PhaserShare Networking Manual 145 Engine Error Log Phaser 840 printerLogs Code Description Engine Error Log Phaser 740 and 780 printers147 Engine Error Log Phaser 740 and 780 printers contdPostscript Error Log Phaser 840, 740 and 780 printers Postscript Error Log Phaser 840, 740 and 780 printers contd 149 Last Jam Log Phaser 840 printerLast jam logs Last Jam Log Phaser 740 printer 151 Last Jam Log Phaser 780 printerPhaserShare Networking Manual 153 Getting HelpIf you need help from Tektronix Customer Support Centers Getting HelpCountry Numbers Using the automated fax systems155 Receiving email update notices 157 Disabling ProtocolsDisabling protocols front panel Phaser 840 printer159 Phaser 740 printerPress ---- the front panel displays EtherTalk 161 Phaser 780 printerPhaserShare Networking Manual 163 Phaser 360 printerPhaserShare Networking Manual 165 Phaser 360 printerIf the front panel is locked Disabling protocols PhaserLink Printer Management Software Disabling protocols PhaserShare Administrator167 Resetting the PrinterResetting your printer using the Apple Printer Utility FTP Interface Supported FTP commands169 Request DescriptionSupported FTP commands contd 171 Index129 Printcap ﬁle 173PhaserShare Networking Manual Page Printed on recycled paper