Telect MIX 56 user manual Case of Difficulty, IN-WARRANTY Service, OUT-OF-WARRANTY Service

6 Service

IN CASE OF DIFFICULTY

Recheck your installation and your software settings. If you want help, contact Telect technical support:

By e-mail: getinfo@telect.com

By phone: 888-821-4856 or 509-921-6161

IN-WARRANTY SERVICE

Contact your Telect equipment distributor, or call a Telect Customer Ser- vice Representative:

1-800-551-4567

1-509-926-6000

Telect will repair or replace defective products within the limits of the war- ranty. See “Repacking for Shipment” on the next page.

NOTE

Call a Customer Service Representative for a Return Material Authoriza- tion (RMA) before returning any equipment.

OUT-OF-WARRANTY SERVICE

The procedure for out-of-warranty service is the same as for in-warranty service, except that Telect charges a processing fee, and you must submit a Purchase Order along with a Return Material Authorization (RMA) before

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