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Xerox 3635 manual Troubleshooting

Models: 3635

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14 Troubleshooting

A variety of situations can affect the quality of your output. For optimal performance, ensure these guidelines are followed:

•Do not position the machine in direct sunlight or near a heat source such as a radiator.

•Avoid sudden changes in the environment surrounding the machine. When a change occurs, allow the machine at least two hours to adjust to its new environment, depending on the extent of the change.

•Follow routine maintenance schedules for cleaning areas such as the document glass and touch screen.

•Always set the Edge Guides in the paper trays to the size of the media in the tray and ensure the screen is displaying the correct size.

•Ensure paper clips and paper debris do not contaminate the machine.

NOTE: For additional Troubleshooting information please refer to the System

Administration CD.

Xerox Phaser 3635 User Guide

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Xerox 3635 manual Troubleshooting

Contents

Xerox Phaser User Guide AL7 1BU England Table of Contents 137 205 Table of Contents Welcome Xerox Phaser 3635MFP/S Xerox Phaser 3635MFP/XIntroduction About This Guide Related Information Sources Customer Support Safety Operator Accessible AreasMaintenance Information Operational Safety Information Do TheseDo Not Do These Electrical Supply Electrical Safety Information Quality Standards Emergency Power OffSafety Standards Disconnect Device For Consumables Laser Safety InformationOzone Safety Information Product Safety Certification EMC Information CE Mark FAX Send Header Requirements US Regulatory Information for the Fax Kit option Canadian Regulatory Information for the Fax Kit option European Regulatory Information for the Fax Kit option Illegal Copying Cyprus Hungary Lithuania Energy Star Environmental Compliance Hg Removal Product Recycling and DisposalEuropean Union For business users in the European Union EH&S Contact Information North America Other Countries Welcome Getting Started Machine Overview Component LocationScreen Models and Components Control Panel Overview Powering on the Machine Rear Guide Side Guide Maximum Fill Line Loading Paper Getting Started Logging On / Logging Off Machine Status Machine InformationMachine Status button Supplies Numbers in the Setups chapter on Fax Broadcast Report Description Faults Tools Service Information Management Customizing Your Machine For Further Assistance Getting Started Copy Copy Procedure Load the DocumentsDocument Feeder Select the Features Copy Enter the Quantity Job Status Screen Start the Copy Job Queue Description Stop the Copy Job Copy Copy Copy TabReduce/Enlarge Paper Supply Copy Output Sided Copying Image Quality Original TypeLighten / Darken Background Suppression Original Size Layout Adjustment Book Copying Edge Erase Image Shift Copy Booklet Creation Output Format Covers Transparency SeparatorsOption Description Layout Store Job ID Card Copy LAN Fax Feature DifferencesFax Embedded Fax Fax Embedded Fax Basic Fax Server Fax User Interface Fax Tab FeatureLayout Adjustment Embedded Server Fax Options Tab Fax Options Embedded Fax and Server Fax Procedure Load the Documents Fax Procedure Document Glass Embedded Fax Feature Description Fax Feature Description Fax Options Feature Description Basic FaxingColor Faxing Start the Fax Job Dial the Number Stop the Fax Job LAN Fax Procedure Embedded Fax Dialing Options Fax Pause Character Description Address Book Sided Scanning Resolution Image Quality Color Mode Layout Adjustment Fax Options PollingStore for Polling Remote Polling Delay Send Mailboxes Send Header Text Fax Reports Fax Sending Features Forward to Fax/E-mail Features Forward to FaxForward to E-mail Basic Fax Server Fax Select the Dialling Characters button Fax Directory Sided Scanning Image Quality Layout Adjustment Fax Options Fax Network Scanning Scan Procedure Select Network Scanning Change Feature Settings Select Network Scanning TemplateNetwork Scanning Advanced Settings Start the Network Scanning JobFiling Options Stop the Network Scanning Job Network Scanning Resources Template Destinations Network Scanning Output Color DetailsTemplate Overview Repositories Resolution Sided Network ScanningOriginal Type Resolution Description 300 x 300 dpi Quality / File Size Advanced SettingsLighten/Darken Background Suppression Update Templates Option Description Higher QualityMaximum Quality Manual Size Input Original SizeScan to Edge Option Description Auto-Detect Xerox Phaser 3635 User Guide 101 File Name Filing Options Multi-Page File FormatDocument Management Fields Add File Destinations Network Scanning 104 Mail Mail Procedure Xerox Phaser 3635 User Guide 107 Mail Options Mail To manually enter an e-mail address Enter the Address Details To add recipient addresses using the Address Books Advanced settings Start the E-mail JobOptional information Stop the E-mail Job Mail Sided Scanning Option Description BccOption Description Sided Original 300 x 300 dpi 400 x 400 dpi600 x 600 dpi 116 Smallest file size 118 Reply To Mail Options Message Store File 122 Xerox Phaser 3635 User Guide 123 124 Xerox Phaser 3635 User Guide 125 Option Description Open File/Folder Management Store File Procedure Using a USB drive Select the Store Files Feature Rotate Side Option Description Tiff 1 File perOption Description Black & White Option Description Sided Option Description Photo & Text Using the Copy Service Feature Description Copy Store the JobOutput Format Stop the Job 134 Store Files from the Workstation Using the Print Driver to Store Files Store File 136 Print Files Print Files Close menu Add Insert the USB drive Print from USB Xerox Phaser 3635 User Guide 141 Print the Jobs Xerox Phaser 3635 User Guide 143 Print Files 144 Print Select Print from Your PC Print Procedure Xerox Phaser 3635 User Guide 147 Custom Size Printing Load Custom Size MediaSelect the Custom Size Print Your Document Control Options CancelDefaults Printer Drivers Sample Set Paper / OutputQueue Description Normal Print Secure Print Queue Description Delay Print Layout / Watermark Image Options Advanced Print 156 Paper and other Media Phaser 3635MFP/S Phaser 3635MFP/X Tray Loading the Paper Trays Preparing Paper for Loading Legal, Oficio and Folio. Adjust the rear guide Loading the Bypass Tray Using the Bypass Tray Paper support extension Envelope Mode 162 Setting the Paper Size Media Guidelines Media Specifications Xerox Phaser 3635 User Guide 165 Paper and other Media 166 Setups Accessing Tools User Interface Tools Menu OverviewPaper Tray Management Connectivity Feature Feature Options Feature Options Sub-menuNetwork Setup Security Settings Greenwich Mean Time Offset Tools Device Settings General Set Date & TimeLocalization Set Date and Time Tools User Interface General Measurements Set Default Paper SizeTools Device Settings General GMT Offset Set Measurements Set Altitude Tools Paper Tray Management Paper Setting Default Paper Size Fax Setup Fax Transmission DefaultsTools User Interface Fax Service Settings Receive Defaults Fax Country Setting Enter forwarding E-mail address and Save settings Answering Machine/Fax Retained Documents PolicyJunk Fax Numbers List Telephone Fax Report Mailbox SetupLine Configuration Error Correction Mode Default Paper Size Setting up Paper TraysPaper Settings Default Stock Tray Settings Auto TrayTray Confirmation Messages Machine Presets Basic Copying PresetsReduce/Enlarge Presets 182 Job Status Default Change Default SettingsSet Power Save Duration Times Entry Screen Default Audio Tones Language Default Software Reset Tools Device Settings Tests & Resets Software ResetSoftware Print Cartridge Reorder Notification CRU Replacement Defaults Counter Resets Tools Accounting Accounting Enablement AccountingNetwork Accounting Xerox Standard Accounting XSA Foreign Device InterfaceValidation in Progress screen will display 190 Security Settings AuthenticationImage Overwrite Security 192 User Interface Button Test Machine TestsImage Quality Test Patterns User Interface Tests Display Pixel Test LED Indicator TestReset User Interface Audio Tone Test Application Checksum Verification Customer Support and Supplies Numbers Tools Device Settings General Xerox Customer Support Optional Services 198 Maintenance Consumables Customer Replaceable UnitsPrint Cartridge Xerox Print Cartridge in the machine Staple Cartridge Open the Staple Cartridge cover at the front of the machine Cleaning the Machine Document Glass and Constant Velocity Transport CVT GlassControl Panel and Touch Screen Duplexing Automatic Document Feeder and Output Tray Specifications Machine Specifications Machine ConfigurationsPaper Supply Paper Range Feature SpecificationDocument Feeder Paper Sizes Feature Specification Document Feeder speed Feature Capacity SpecificationOutput Modules Electrical Voltage Electrical SpecificationsFeature Specification Frequency Average Power Feature Specifications Fax FeaturePrint Feature Scan Feature Specifications 212 Troubleshooting Rear Fault ClearancePaper Jams Front Rear Cover Area Duplex Area Jams Front Cover Area Jams Document Jams Error and Fault Codes Errors & Faults Description Solution PaperFeeder Output Errors & Faults Description Solution Numerics Index Foreign Device Interface Media SpecificationsGroup Directory Setup, Faxing 71 FDI Foreign Device Interface Store to Mailbox, Faxing 77 Support and Supplies Numbers Index 222