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Xerox 3635 manual Document Jams

Models: 3635

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14 Troubleshooting

3.Carefully close the fuser door. Ensure there is an audible click as the fuser door latch slides back into position.

4.Close the rear cover door.

Document Jams

1.Remove all the documents from the

document feeder and document glass.

2.Lift the document handler cover and remover any jammed paper.

3.Close the document handler cover.

4.Re-order the documents as at the start of the job and reload. The documents will be recycled automatically to recover the job integrity.

NOTE: If you are unable to clear the fault, contact your local Xerox Welcome and Support Centre for assistance.

216	Xerox Phaser 3635 User Guide

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Xerox 3635 manual Document Jams

Contents

Xerox Phaser User Guide AL7 1BU England Table of Contents 137 205 Table of Contents Welcome Xerox Phaser 3635MFP/S Xerox Phaser 3635MFP/XIntroduction About This Guide Related Information Sources Customer Support Safety Operator Accessible AreasMaintenance Information Operational Safety Information Do TheseDo Not Do These Electrical Safety Information Electrical SupplyDisconnect Device Emergency Power OffSafety Standards Quality StandardsProduct Safety Certification Laser Safety InformationOzone Safety Information For ConsumablesCE Mark EMC InformationUS Regulatory Information for the Fax Kit option FAX Send Header RequirementsCanadian Regulatory Information for the Fax Kit option European Regulatory Information for the Fax Kit option Illegal Copying Cyprus Hungary Lithuania Environmental Compliance Energy StarFor business users in the European Union Product Recycling and DisposalEuropean Union Hg RemovalNorth America Other Countries EH&S Contact InformationWelcome Getting Started Machine Overview Component LocationScreen Models and Components Control Panel Overview Powering on the Machine Loading Paper Rear Guide Side Guide Maximum Fill LineGetting Started Logging On / Logging Off Machine Status Machine InformationMachine Status button Supplies Numbers in the Setups chapter on Report Description Fax BroadcastFaults Service Information ToolsCustomizing Your Machine ManagementFor Further Assistance Getting Started Copy Copy Procedure Load the DocumentsDocument Feeder Select the Features Enter the Quantity CopyStart the Copy Job Job Status ScreenQueue Description Stop the Copy Job Copy Copy Copy TabReduce/Enlarge Paper Supply Sided Copying Copy OutputImage Quality Original TypeLighten / Darken Background Suppression Layout Adjustment Original SizeBook Copying Image Shift Edge EraseCopy Output Format Booklet CreationCovers Transparency SeparatorsOption Description Layout Store Job ID Card Copy Embedded Fax Feature DifferencesFax LAN FaxEmbedded Server Fax Options Tab User Interface Fax Tab FeatureLayout Adjustment Fax Embedded Fax Basic Fax Server FaxFax Options Fax Procedure Embedded Fax and Server Fax Procedure Load the DocumentsDocument Glass Feature Description Fax Embedded FaxFeature Description Fax Options Feature Description Basic FaxingColor Faxing Dial the Number Start the Fax JobLAN Fax Procedure Stop the Fax JobEmbedded Fax Fax Dialing OptionsCharacter Description PauseAddress Book Resolution Sided ScanningColor Mode Image QualityLayout Adjustment Fax Options PollingStore for Polling Delay Send Remote PollingSend Header Text MailboxesFax Sending Features Fax ReportsForward to Fax/E-mail Features Forward to FaxForward to E-mail Server Fax Basic FaxFax Directory Select the Dialling Characters buttonSided Scanning Image Quality Layout Adjustment Fax Options Fax Network Scanning Scan Procedure Select Network Scanning Change Feature Settings Select Network Scanning TemplateNetwork Scanning Advanced Settings Start the Network Scanning JobFiling Options Stop the Network Scanning Job Network Scanning Resources Network Scanning Template DestinationsRepositories DetailsTemplate Overview Output ColorResolution Sided Network ScanningOriginal Type Resolution Description 300 x 300 dpi Background Suppression Advanced SettingsLighten/Darken Quality / File SizeUpdate Templates Option Description Higher QualityMaximum Quality Option Description Auto-Detect Original SizeScan to Edge Manual Size InputXerox Phaser 3635 User Guide 101 Filing Options File NameAdd File Destinations File FormatDocument Management Fields Multi-PageNetwork Scanning 104 Mail Mail Procedure Xerox Phaser 3635 User Guide 107 Mail Mail OptionsEnter the Address Details To manually enter an e-mail addressTo add recipient addresses using the Address Books Advanced settings Start the E-mail JobOptional information Stop the E-mail Job Mail Sided Scanning Option Description BccOption Description Sided Original 300 x 300 dpi 400 x 400 dpi600 x 600 dpi 116 Smallest file size 118 Mail Options Reply ToMessage Store File 122 Xerox Phaser 3635 User Guide 123 124 Xerox Phaser 3635 User Guide 125 File/Folder Management Option Description OpenStore File Procedure Select the Store Files Feature Using a USB driveOption Description Sided Option Description Tiff 1 File perOption Description Black & White Rotate SideOption Description Photo & Text Using the Copy Service Feature Description Copy Store the JobOutput Format Stop the Job 134 Using the Print Driver to Store Files Store Files from the WorkstationStore File 136 Print Files Print Files Add Close menuPrint from USB Insert the USB driveXerox Phaser 3635 User Guide 141 Print the Jobs Xerox Phaser 3635 User Guide 143 Print Files 144 Print Print Procedure Select Print from Your PCXerox Phaser 3635 User Guide 147 Custom Size Printing Load Custom Size MediaSelect the Custom Size Print Your Document Printer Drivers CancelDefaults Control OptionsSecure Print Paper / OutputQueue Description Normal Print Sample SetQueue Description Delay Print Layout / Watermark Image Options Advanced Print 156 Phaser 3635MFP/S Phaser 3635MFP/X Tray Paper and other MediaPreparing Paper for Loading Loading the Paper TraysLegal, Oficio and Folio. Adjust the rear guide Using the Bypass Tray Loading the Bypass TrayEnvelope Mode Paper support extension162 Setting the Paper Size Media Specifications Media GuidelinesXerox Phaser 3635 User Guide 165 Paper and other Media 166 Setups Accessing Tools Management Tools Menu OverviewPaper Tray User InterfaceSecurity Settings Feature Feature Options Feature Options Sub-menuNetwork Setup ConnectivitySet Date and Time Tools Device Settings General Set Date & TimeLocalization Greenwich Mean Time OffsetSet Measurements Set Default Paper SizeTools Device Settings General GMT Offset Tools User Interface General MeasurementsTools Paper Tray Management Paper Setting Default Paper Size Set AltitudeFax Setup Fax Transmission DefaultsTools User Interface Fax Service Settings Fax Country Setting Receive DefaultsEnter forwarding E-mail address and Save settings Telephone Retained Documents PolicyJunk Fax Numbers List Answering Machine/FaxError Correction Mode Mailbox SetupLine Configuration Fax ReportDefault Stock Setting up Paper TraysPaper Settings Default Paper SizeTray Settings Auto TrayTray Confirmation Messages Machine Presets Basic Copying PresetsReduce/Enlarge Presets 182 Entry Screen Default Change Default SettingsSet Power Save Duration Times Job Status DefaultLanguage Default Audio TonesSoftware Reset Tools Device Settings Tests & Resets Software ResetSoftware CRU Replacement Defaults Print Cartridge Reorder NotificationCounter Resets Tools Accounting Accounting Enablement AccountingNetwork Accounting Xerox Standard Accounting XSA Foreign Device InterfaceValidation in Progress screen will display 190 Security Settings AuthenticationImage Overwrite Security 192 User Interface Tests Machine TestsImage Quality Test Patterns User Interface Button TestAudio Tone Test LED Indicator TestReset User Interface Display Pixel TestApplication Checksum Verification Tools Device Settings General Xerox Customer Support Customer Support and Supplies NumbersOptional Services 198 Maintenance Consumables Customer Replaceable UnitsPrint Cartridge Staple Cartridge Xerox Print Cartridge in the machineOpen the Staple Cartridge cover at the front of the machine Cleaning the Machine Document Glass and Constant Velocity Transport CVT GlassControl Panel and Touch Screen Duplexing Automatic Document Feeder and Output Tray Specifications Machine Specifications Machine ConfigurationsPaper Supply Paper Sizes Feature SpecificationDocument Feeder Paper RangeFeature Specification Document Feeder speed Feature Capacity SpecificationOutput Modules Average Power Electrical SpecificationsFeature Specification Frequency Electrical VoltageFeature Specifications Fax FeaturePrint Feature Scan Feature Specifications 212 Troubleshooting Front Fault ClearancePaper Jams RearFront Cover Area Jams Rear Cover Area Duplex Area JamsDocument Jams Error and Fault Codes Errors & Faults Description Solution PaperFeeder Errors & Faults Description Solution OutputIndex NumericsFDI Foreign Device Interface Media SpecificationsGroup Directory Setup, Faxing 71 Foreign Device InterfaceStore to Mailbox, Faxing 77 Support and Supplies Numbers Index 222