Error and Fault Codes, Feeder | Xerox 3635 specs

14 Troubleshooting

Error and Fault Codes

If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the error is displayed on the User Interface screen.

Follow the on-screen prompts to correct the error.

If the fault persists, Power Off / Power On.

If the problem persists, call for service.

	Errors & Faults	Description	Solution


Paper	Door Open	The back cover or front covers	Close the covers until they lock into
Feeder		are not securely latched.	place. If fault persists, call service.

	Tray Paper Low	Paper supply in tray has run low	Load paper in the tray indicated by
		(fewer than 50 sheets).	the warning message.

	Paper Empty at Tray	The copy paper in the paper	Load paper in the tray indicated by
		tray has run out.	the warning message.

	Paper Empty at Bypass	The copy paper in the bypass	Load paper in the bypass tray.
	Tray	tray has run out.

	Tray Cassette Out	Paper tray is not securely	Close the paper tray until it locks into
		closed.	place.

	Jam from Tray	Copy paper has jammed in the	Open the indicated tray and remove
		paper tray.	the jammed paper.
			Open back and front covers and
			remove jam.

	Duplex Jam	Copy paper has jammed in the	Open the back covers and remove
		side cover.	the jammed paper.

	Out Bin Full	Output tray is more than 90%	Remove printed material from page
		full.	output area.


	Toner Low	Print Cartridge is almost empty.	Open front cover. Remove Print
			Cartridge and gently shake it. By
CRU			doing this, printing operations can be
CRU			temporarily resumed.
			temporarily resumed.
			Reinstall Print Cartridge. Close front
			cover. Reorder Print Cartridge.

	Toner Empty	Print Cartridge is empty.	Open front cover.
			Replace with new Print Cartridge.

	Print Cartridge Not	The Print Cartridge is not	Install the Print Cartridge.
	Installed	installed, or is not installed	If already installed, check it has been
		correctly.	installed correctly.
			If problem persists, call for service.

Xerox Phaser 3635 User Guide

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Xerox 3635 manual Error and Fault Codes, Errors & Faults Description Solution Paper, Feeder

Contents

Xerox Phaser User Guide AL7 1BU England Table of Contents 137 205 Table of Contents Welcome Xerox Phaser 3635MFP/X Xerox Phaser 3635MFP/SIntroduction About This Guide Related Information Sources Customer Support Operator Accessible Areas SafetyMaintenance Information Do These Operational Safety InformationDo Not Do These Electrical Supply Electrical Safety Information Quality Standards Emergency Power OffSafety Standards Disconnect Device For Consumables Laser Safety InformationOzone Safety Information Product Safety Certification EMC Information CE Mark FAX Send Header Requirements US Regulatory Information for the Fax Kit option Canadian Regulatory Information for the Fax Kit option European Regulatory Information for the Fax Kit option Illegal Copying Cyprus Hungary Lithuania Energy Star Environmental Compliance Hg Removal Product Recycling and DisposalEuropean Union For business users in the European Union EH&S Contact Information North America Other Countries Welcome Getting Started Component Location Machine OverviewScreen Models and Components Control Panel Overview Powering on the Machine Rear Guide Side Guide Maximum Fill Line Loading Paper Getting Started Logging On / Logging Off Machine Information Machine StatusMachine Status button Supplies Numbers in the Setups chapter on Fax Broadcast Report Description Faults Tools Service Information Management Customizing Your Machine For Further Assistance Getting Started Copy Load the Documents Copy ProcedureDocument Feeder Select the Features Copy Enter the Quantity Job Status Screen Start the Copy Job Queue Description Stop the Copy Job Copy Copy Tab CopyReduce/Enlarge Paper Supply Copy Output Sided Copying Original Type Image QualityLighten / Darken Background Suppression Original Size Layout Adjustment Book Copying Edge Erase Image Shift Copy Booklet Creation Output Format Transparency Separators CoversOption Description Layout Store Job ID Card Copy LAN Fax Feature DifferencesFax Embedded Fax Fax Embedded Fax Basic Fax Server Fax User Interface Fax Tab FeatureLayout Adjustment Embedded Server Fax Options Tab Fax Options Embedded Fax and Server Fax Procedure Load the Documents Fax Procedure Document Glass Embedded Fax Feature Description Fax Feature Description Basic Faxing Feature Description Fax OptionsColor Faxing Start the Fax Job Dial the Number Stop the Fax Job LAN Fax Procedure Embedded Fax Dialing Options Fax Pause Character Description Address Book Sided Scanning Resolution Image Quality Color Mode Layout Adjustment Polling Fax OptionsStore for Polling Remote Polling Delay Send Mailboxes Send Header Text Fax Reports Fax Sending Features Forward to Fax Forward to Fax/E-mail FeaturesForward to E-mail Basic Fax Server Fax Select the Dialling Characters button Fax Directory Sided Scanning Image Quality Layout Adjustment Fax Options Fax Network Scanning Scan Procedure Select Network Scanning Select Network Scanning Template Change Feature SettingsNetwork Scanning Start the Network Scanning Job Advanced SettingsFiling Options Stop the Network Scanning Job Network Scanning Resources Template Destinations Network Scanning Output Color DetailsTemplate Overview Repositories Sided Network Scanning ResolutionOriginal Type Resolution Description 300 x 300 dpi Quality / File Size Advanced SettingsLighten/Darken Background Suppression Option Description Higher Quality Update TemplatesMaximum Quality Manual Size Input Original SizeScan to Edge Option Description Auto-Detect Xerox Phaser 3635 User Guide 101 File Name Filing Options Multi-Page File FormatDocument Management Fields Add File Destinations Network Scanning 104 Mail Mail Procedure Xerox Phaser 3635 User Guide 107 Mail Options Mail To manually enter an e-mail address Enter the Address Details To add recipient addresses using the Address Books Start the E-mail Job Advanced settingsOptional information Stop the E-mail Job Mail Option Description Bcc Sided ScanningOption Description Sided Original 400 x 400 dpi 300 x 300 dpi600 x 600 dpi 116 Smallest file size 118 Reply To Mail Options Message Store File 122 Xerox Phaser 3635 User Guide 123 124 Xerox Phaser 3635 User Guide 125 Option Description Open File/Folder Management Store File Procedure Using a USB drive Select the Store Files Feature Rotate Side Option Description Tiff 1 File perOption Description Black & White Option Description Sided Option Description Photo & Text Using the Copy Service Store the Job Feature Description CopyOutput Format Stop the Job 134 Store Files from the Workstation Using the Print Driver to Store Files Store File 136 Print Files Print Files Close menu Add Insert the USB drive Print from USB Xerox Phaser 3635 User Guide 141 Print the Jobs Xerox Phaser 3635 User Guide 143 Print Files 144 Print Select Print from Your PC Print Procedure Xerox Phaser 3635 User Guide 147 Load Custom Size Media Custom Size PrintingSelect the Custom Size Print Your Document Control Options CancelDefaults Printer Drivers Sample Set Paper / OutputQueue Description Normal Print Secure Print Queue Description Delay Print Layout / Watermark Image Options Advanced Print 156 Paper and other Media Phaser 3635MFP/S Phaser 3635MFP/X Tray Loading the Paper Trays Preparing Paper for Loading Legal, Oficio and Folio. Adjust the rear guide Loading the Bypass Tray Using the Bypass Tray Paper support extension Envelope Mode 162 Setting the Paper Size Media Guidelines Media Specifications Xerox Phaser 3635 User Guide 165 Paper and other Media 166 Setups Accessing Tools User Interface Tools Menu OverviewPaper Tray Management Connectivity Feature Feature Options Feature Options Sub-menuNetwork Setup Security Settings Greenwich Mean Time Offset Tools Device Settings General Set Date & TimeLocalization Set Date and Time Tools User Interface General Measurements Set Default Paper SizeTools Device Settings General GMT Offset Set Measurements Set Altitude Tools Paper Tray Management Paper Setting Default Paper Size Fax Transmission Defaults Fax SetupTools User Interface Fax Service Settings Receive Defaults Fax Country Setting Enter forwarding E-mail address and Save settings Answering Machine/Fax Retained Documents PolicyJunk Fax Numbers List Telephone Fax Report Mailbox SetupLine Configuration Error Correction Mode Default Paper Size Setting up Paper TraysPaper Settings Default Stock Auto Tray Tray SettingsTray Confirmation Messages Basic Copying Presets Machine PresetsReduce/Enlarge Presets 182 Job Status Default Change Default SettingsSet Power Save Duration Times Entry Screen Default Audio Tones Language Default Tools Device Settings Tests & Resets Software Reset Software ResetSoftware Print Cartridge Reorder Notification CRU Replacement Defaults Counter Resets Accounting Tools Accounting Accounting EnablementNetwork Accounting Foreign Device Interface Xerox Standard Accounting XSAValidation in Progress screen will display 190 Authentication Security SettingsImage Overwrite Security 192 User Interface Button Test Machine TestsImage Quality Test Patterns User Interface Tests Display Pixel Test LED Indicator TestReset User Interface Audio Tone Test Application Checksum Verification Customer Support and Supplies Numbers Tools Device Settings General Xerox Customer Support Optional Services 198 Maintenance Customer Replaceable Units ConsumablesPrint Cartridge Xerox Print Cartridge in the machine Staple Cartridge Open the Staple Cartridge cover at the front of the machine Document Glass and Constant Velocity Transport CVT Glass Cleaning the MachineControl Panel and Touch Screen Duplexing Automatic Document Feeder and Output Tray Specifications Machine Configurations Machine SpecificationsPaper Supply Paper Range Feature SpecificationDocument Feeder Paper Sizes Feature Capacity Specification Feature Specification Document Feeder speedOutput Modules Electrical Voltage Electrical SpecificationsFeature Specification Frequency Average Power Fax Feature Feature SpecificationsPrint Feature Scan Feature Specifications 212 Troubleshooting Rear Fault ClearancePaper Jams Front Rear Cover Area Duplex Area Jams Front Cover Area Jams Document Jams Errors & Faults Description Solution Paper Error and Fault CodesFeeder Output Errors & Faults Description Solution Numerics Index Foreign Device Interface Media SpecificationsGroup Directory Setup, Faxing 71 FDI Foreign Device Interface Store to Mailbox, Faxing 77 Support and Supplies Numbers Index 222