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Xerox 3635 manual Errors & Faults Description Solution, Output

Models: 3635

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14 Troubleshooting

	Errors & Faults	Description	Solution


	Toner Supplying Error	Toner is not being supplied	Check the Print Cartridge is installed
		correctly.	securely.

	Invalid Print Cartridge	The installed Print Cartridge is	Check the Print Cartridge and install
		not a valid Xerox cartridge.	a valid Xerox cartridge if necessary.
			If problem persists, call for service.


Output	Full Stack	Output tray full.	Remove printed material from
Output			Output tray.
			Output tray.

	Staple Cartridge Not	Staple cartridge not installed.	Install staple cartridge.
	Installed

	Stapler Fault	Stapler unit does not work.	Open stapler door and check the
			stapler. Close stapler door.
			If the fault persists, Power Off / Power
			On.
			If the problem persists, call for
			service.


DADF	DADF Jam	The loaded document has	Open DADF cover and remove
DADF		jammed in the DADF.	jammed media.
		jammed in the DADF.	jammed media.

	Load Document	You have attempted to set up a	Load document in DADF.
		job with document not loaded	If already loaded, remove and
		or incorrectly loaded in the	reload.
		DADF.

218	Xerox Phaser 3635 User Guide

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Xerox 3635 manual Errors & Faults Description Solution, Output

Contents

Xerox Phaser User Guide AL7 1BU England Table of Contents 137 205 Table of Contents Welcome Introduction Xerox Phaser 3635MFP/SXerox Phaser 3635MFP/X About This Guide Related Information Sources Customer Support Maintenance Information SafetyOperator Accessible Areas Do Not Do These Operational Safety InformationDo These Electrical Safety Information Electrical Supply Emergency Power Off Safety StandardsDisconnect Device Quality Standards Laser Safety Information Ozone Safety InformationProduct Safety Certification For Consumables CE Mark EMC Information US Regulatory Information for the Fax Kit option FAX Send Header Requirements Canadian Regulatory Information for the Fax Kit option European Regulatory Information for the Fax Kit option Illegal Copying Cyprus Hungary Lithuania Environmental Compliance Energy Star Product Recycling and Disposal European UnionFor business users in the European Union Hg Removal North America Other Countries EH&S Contact Information Welcome Getting Started Screen Machine OverviewComponent Location Models and Components Control Panel Overview Powering on the Machine Loading Paper Rear Guide Side Guide Maximum Fill Line Getting Started Logging On / Logging Off Machine Status button Machine StatusMachine Information Supplies Numbers in the Setups chapter on Report Description Fax Broadcast Faults Service Information Tools Customizing Your Machine Management For Further Assistance Getting Started Copy Document Feeder Copy ProcedureLoad the Documents Select the Features Enter the Quantity Copy Start the Copy Job Job Status Screen Queue Description Stop the Copy Job Copy Reduce/Enlarge CopyCopy Tab Paper Supply Sided Copying Copy Output Lighten / Darken Image QualityOriginal Type Background Suppression Layout Adjustment Original Size Book Copying Image Shift Edge Erase Copy Output Format Booklet Creation Option Description CoversTransparency Separators Layout Store Job ID Card Copy Feature Differences FaxEmbedded Fax LAN Fax User Interface Fax Tab Feature Layout AdjustmentEmbedded Server Fax Options Tab Fax Embedded Fax Basic Fax Server Fax Fax Options Fax Procedure Embedded Fax and Server Fax Procedure Load the Documents Document Glass Feature Description Fax Embedded Fax Color Faxing Feature Description Fax OptionsFeature Description Basic Faxing Dial the Number Start the Fax Job LAN Fax Procedure Stop the Fax Job Embedded Fax Fax Dialing Options Character Description Pause Address Book Resolution Sided Scanning Color Mode Image Quality Layout Adjustment Store for Polling Fax OptionsPolling Delay Send Remote Polling Send Header Text Mailboxes Fax Sending Features Fax Reports Forward to E-mail Forward to Fax/E-mail FeaturesForward to Fax Server Fax Basic Fax Fax Directory Select the Dialling Characters button Sided Scanning Image Quality Layout Adjustment Fax Options Fax Network Scanning Scan Procedure Select Network Scanning Network Scanning Change Feature SettingsSelect Network Scanning Template Filing Options Advanced SettingsStart the Network Scanning Job Stop the Network Scanning Job Network Scanning Resources Network Scanning Template Destinations Details Template OverviewRepositories Output Color Original Type ResolutionSided Network Scanning Resolution Description 300 x 300 dpi Advanced Settings Lighten/DarkenBackground Suppression Quality / File Size Maximum Quality Update TemplatesOption Description Higher Quality Original Size Scan to EdgeOption Description Auto-Detect Manual Size Input Xerox Phaser 3635 User Guide 101 Filing Options File Name File Format Document Management FieldsAdd File Destinations Multi-Page Network Scanning 104 Mail Mail Procedure Xerox Phaser 3635 User Guide 107 Mail Mail Options Enter the Address Details To manually enter an e-mail address To add recipient addresses using the Address Books Optional information Advanced settingsStart the E-mail Job Stop the E-mail Job Mail Option Description Sided Original Sided ScanningOption Description Bcc 600 x 600 dpi 300 x 300 dpi400 x 400 dpi 116 Smallest file size 118 Mail Options Reply To Message Store File 122 Xerox Phaser 3635 User Guide 123 124 Xerox Phaser 3635 User Guide 125 File/Folder Management Option Description Open Store File Procedure Select the Store Files Feature Using a USB drive Option Description Tiff 1 File per Option Description Black & WhiteOption Description Sided Rotate Side Option Description Photo & Text Using the Copy Service Output Format Feature Description CopyStore the Job Stop the Job 134 Using the Print Driver to Store Files Store Files from the Workstation Store File 136 Print Files Print Files Add Close menu Print from USB Insert the USB drive Xerox Phaser 3635 User Guide 141 Print the Jobs Xerox Phaser 3635 User Guide 143 Print Files 144 Print Print Procedure Select Print from Your PC Xerox Phaser 3635 User Guide 147 Select the Custom Size Custom Size PrintingLoad Custom Size Media Print Your Document Cancel DefaultsPrinter Drivers Control Options Paper / Output Queue Description Normal PrintSecure Print Sample Set Queue Description Delay Print Layout / Watermark Image Options Advanced Print 156 Phaser 3635MFP/S Phaser 3635MFP/X Tray Paper and other Media Preparing Paper for Loading Loading the Paper Trays Legal, Oficio and Folio. Adjust the rear guide Using the Bypass Tray Loading the Bypass Tray Envelope Mode Paper support extension 162 Setting the Paper Size Media Specifications Media Guidelines Xerox Phaser 3635 User Guide 165 Paper and other Media 166 Setups Accessing Tools Tools Menu Overview Paper TrayManagement User Interface Feature Feature Options Feature Options Sub-menu Network SetupSecurity Settings Connectivity Tools Device Settings General Set Date & Time LocalizationSet Date and Time Greenwich Mean Time Offset Set Default Paper Size Tools Device Settings General GMT OffsetSet Measurements Tools User Interface General Measurements Tools Paper Tray Management Paper Setting Default Paper Size Set Altitude Tools User Interface Fax Service Settings Fax SetupFax Transmission Defaults Fax Country Setting Receive Defaults Enter forwarding E-mail address and Save settings Retained Documents Policy Junk Fax Numbers ListTelephone Answering Machine/Fax Mailbox Setup Line ConfigurationError Correction Mode Fax Report Setting up Paper Trays Paper SettingsDefault Stock Default Paper Size Tray Confirmation Messages Tray SettingsAuto Tray Reduce/Enlarge Presets Machine PresetsBasic Copying Presets 182 Change Default Settings Set Power Save Duration TimesEntry Screen Default Job Status Default Language Default Audio Tones Software Software ResetTools Device Settings Tests & Resets Software Reset CRU Replacement Defaults Print Cartridge Reorder Notification Counter Resets Network Accounting Tools Accounting Accounting EnablementAccounting Validation in Progress screen will display Xerox Standard Accounting XSAForeign Device Interface 190 Image Overwrite Security Security SettingsAuthentication 192 Machine Tests Image Quality Test PatternsUser Interface Tests User Interface Button Test LED Indicator Test Reset User InterfaceAudio Tone Test Display Pixel Test Application Checksum Verification Tools Device Settings General Xerox Customer Support Customer Support and Supplies Numbers Optional Services 198 Maintenance Print Cartridge ConsumablesCustomer Replaceable Units Staple Cartridge Xerox Print Cartridge in the machine Open the Staple Cartridge cover at the front of the machine Control Panel and Touch Screen Cleaning the MachineDocument Glass and Constant Velocity Transport CVT Glass Duplexing Automatic Document Feeder and Output Tray Specifications Paper Supply Machine SpecificationsMachine Configurations Feature Specification Document FeederPaper Sizes Paper Range Output Modules Feature Specification Document Feeder speedFeature Capacity Specification Electrical Specifications Feature Specification FrequencyAverage Power Electrical Voltage Print Feature Feature SpecificationsFax Feature Scan Feature Specifications 212 Troubleshooting Fault Clearance Paper JamsFront Rear Front Cover Area Jams Rear Cover Area Duplex Area Jams Document Jams Feeder Error and Fault CodesErrors & Faults Description Solution Paper Errors & Faults Description Solution Output Index Numerics Media Specifications Group Directory Setup, Faxing 71FDI Foreign Device Interface Foreign Device Interface Store to Mailbox, Faxing 77 Support and Supplies Numbers Index 222