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Xerox 6400 manual Troubleshooting Workflow Scanning, System Administrator Guide

Models: 6400

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Scanning

Troubleshooting Workflow Scanning

If you are experiencing problems with Workflow Scanning, verify the following: Notes:

•Resolve any mechanical issues before attempting to use Workflow Scanning. For assistance and support, see www.xerox.com/office/support.

•If your printer is locked, you must log in as a system administrator. For details, see Accessing CentreWare IS on page 17.

1.Verify the printer is installed and functioning on the on the network. For details, see Physical Connection on page 14.

2.Verify that TCP/IP is enabled. Enabling TCP/IP on page 22.

3.Ensure Workflow Scanning is enabled. For details, see Configuring Workflow Scanning on page 106.

4.Ensure the Scan File Repository is setup correctly and that the path specified to the repository is correct. For details, see Configuring File Repository Settings on page 106.

5.Ensure the default scanning template is defined. For details, see Configuring the Default Template on page 111.

6.For problems scanning using NCP, verify the printer has the appropriate user account permissions.

7.For problems scanning using SMB, verify the printer has the appropriate user account permissions.

8.For problems scanning using HTTP(s), verify that a certificate has been installed on the printer. For details, see Secure HTTP (SSL) on page 65 and Digital Certificates on page 62.

See also: For more help, see the Online Support Assistant at www.xerox.com/office/WC6400support.

WorkCentre 6400 Multifunction Printer	115
System Administrator Guide

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Xerox 6400 manual Troubleshooting Workflow Scanning, System Administrator Guide

Contents

Xerox WorkCentre Español Guía del administrador del sistemaPortuguês Guia de Administração do Sistema Xerox WorkCentreSGI IRIX is a trademark of Silicon Graphics, Inc Contents 2 Initial Setup3 Network Configuration 1 IntroductionContents 4 Security6 Managing Copy Functions 5 Printing8 Fax 7 Scanning9 Accounting 10 Administrator ToolsA Audit Log Event Identification Numbers 11 Customization and ExpansionIndex This chapter includes •Overview on page Introduction1•More Information on page Overview Configuration StepsClick Status > Information Pages in CenterWare IS More InformationInformation SourceIntroduction This chapter includes Initial Setup•Initial Setup at the Control Panel on page •Initial Setup in CentreWare IS on pagePhysical Connection Configuration Report Initial Setup at the Control PanelThe Installation Wizard Quick Setup Home3.Touch Ethernet Physical Media Assigning a Network AddressLocking or Unlocking the Printer Initial Setup in CentreWare ISAccessing CentreWare IS Changing the System Administrator PasswordDisabling the Configuration Report at Startup Accessing the Configuration ReportUsing the Configuration Overview Page Assigning a Name and Location to the PrinterViewing Services on the Control Panel Enabling ServicesInitial Setup •AppleTalk on page Network Configuration•Raw TCP/IP Printing on page •Proxy Server on pageNotes Configuring TCP/IP Settings at the Control PanelTCP/IP Enabling TCP/IPConfiguring Settings for IPv4 Configuring TCP/IP Settings in CentreWare ISConfiguring Dynamic Address Settings Configuring DNS/DDNS SettingsNotes Configuring IP Settings for IPv6Notes Default DHCP SettingsNotes Manual Address Options DNS Configuration for IPv6Page SNMP Configuring SNMPEditing SNMP v1/v2c Properties Notes Editing SNMP v3 SettingsSNMP Advanced Settings Adding IP Trap Destination AddressesAdding IPX Trap Destination Addresses SSDP Enabling LPR/LPD LPR/LPDNotes Notes Basic SettingsAdvanced Settings Raw TCP/IP Printing4.Banner Page Printing 3.Backchannel Data5.Miscellaneous SMTP Configuring SMTP Server Settings8.Click Apply LDAP Configuring LDAP/LDAPS Server SettingsDefining User Mappings Configuring Contexts for LDAP•Service Access Setup on page Configuring Authorization Access by Groups•User Roles Access Setup on page •Device Access Setup on pageFeature Access Setup Service Access SetupNotes Configuring Filters for LDAPPOP3 HTTP Configuring HTTP SettingsEnabling HTTP 2.Under HTTP Proxy Server, select Enabled Proxy ServerPage Enabling AppleTalk on the printer AppleTalkNetWare Configuring NetWare SettingsNetWare Directory Services NDS Bindery SettingsConfiguring WINS Configuring Microsoft NetworkingMicrosoft Networking Notes Enabling WSDNotes 4.Click Apply Network Configuration •PostScript Passwords on page Security4•Setting up Access Rights on page •Controlling Access to Tools and Features on pageOverview Setting up Access RightsUser Information Local AuthenticationSpecifying Password Requirements PersonalizationSetting Up Local Authentication Network AuthenticationSetting up Network Authentication 6.Click Save 2.Under Authentication Type, select NDS Novell Authentication Using a Card Reader System Manually Configuring Control Panel Authentication Controlling Access for All Users Controlling Access to Tools and FeaturesDigital Certificates Installing a Digital CertificateCreating a Request Managing Trusted Certificate AuthoritiesDownloading the Generic Xerox CA Security 3.Select Save Target AsEnabling Secure HTTP SSL Secure HTTP SSLNotes Notes IPsecEnabling IPsec Managing Actions•None Manual Keying SettingsInternet Key Exchange Settings 4.In the Security Parameter Index: IN fieldNotes Editing or Deleting an ActionEditing or Deleting a Protocol Group Managing Protocol GroupsManaging Host Groups Creating a New Protocol GroupPrioritizing a Security Policy Managing Security PoliciesEditing or Deleting a Host Group Defining a Security Policy802.1X Enabling and ConfiguringAt the Control Panel 1.Click Properties > 2.Under Protocol, select Enable6.Enable Save to save new password In CentreWare ISStored Data Encryption Manually Deleting Image Data Overwriting Image DataScheduling Routine Deletion of Image Data 6.Click Apply •Jobs stored by the Scan to Mailbox service•Fax Dial Directories •Fax Mailbox contents System Administrator GuidePostScript Passwords Creating an IP Filter Rule IP FilteringEditing or Deleting IP Filter Rules Arranging the Execution Order of IP Filter Rules Interpreting the Audit Log Audit LogEnabling Audit Log Saving an Audit LogSecurity •Completion Status•UNIX, Linux, and AS/400 Printing on page Printing5•Saving and Reprinting Jobs on page •Managing Banner Sheet Printing Options on pageSaving and Reprinting Jobs Enabling the Reprint Saved Jobs FeatureCreating and Managing Saved Jobs Folders Saving a Job from Your Computer Saving and Printing JobsSaving and Printing a Job in CentreWare IS 9.Enable Select to Save New Password Backing up Saved JobsRestoring Saved Jobs 8.Type a Password and Retype PasswordPrinting System Administrator GuideNotes Managing Banner Sheet Printing OptionsEnabling Banner Sheet Printing in CentreWare IS Enabling Banner Sheet Printing for LPR Print Jobs7.Click OK System Administrator Guide4.Click the Advanced tab 5.Click to expand the Paper/Output optionSupported Printing Models Xerox Services for UNIX Systems XSUSInstalling XSUS UNIX, Linux, and AS/400 PrintingDownload the Files Perform the Installation ProcedureLaunch XSUS AS/400 Printing from a Linux WorkstationInstalling the Xerox PPD on the workstation Printing Installing the WSCO and Setting up Print QueuesSystem Administrator Guide NotesPrinting •Creating Copy Feature Presets on page Managing CopyFunctions •Specifying Default Copy Settings on page6.Touch Save Defaults Specifying Default Copy Settings3.Touch Copy Service Settings 4.Touch Feature Defaults4.Touch Reading Order Options Changing the Reading Order2.Touch Service Settings 3.Touch Copy Service SettingsEdge Erase Presets Creating Copy Feature PresetsImage Shift Presets 1.Touch Reduce/Enlarge Presets Reduce/Enlarge PresetsManaging Copy Functions •Workflow Scanning on page Scanning7•Scanning to a Folder on the Printer on page •Scanning to an Email Address on pageScanning to a Folder on the Printer Setting Scan PoliciesEnabling or Disabling Scan to Mailbox Creating and Editing a Folder Managing Folders and Scanned FilesDeleting Scanned Files Delete Scan Folders Managing Folder PasswordsNotes Monitoring CapacityManaging the Email Address Book Editing Default Scan SettingsTroubleshooting Scan to Email Scanning to an Email AddressScanning System Administrator GuideConfiguring File Repository Settings Configuring Workflow ScanningWorkflow Scanning NetWare NCP Page CGI Scripts HTTP/HTTPSConfiguring HTTP/HTTPS File Repository Settings Adding Document Management Fields Configuring the Default TemplateAdding a File Destination Adding a Fax DestinationConfiguring Workflow Scanning General Settings Configuring Template Pool Repository Settings Setting Scanned Image File Naming Conventions4.Touch Update Now and touch Confirm Configuring a Validation Server2.Touch the Advanced Settings tab 3.Touch Update TemplatesSystem Administrator Guide Troubleshooting Workflow ScanningScanning Scanning to a User’s Home Folder Configuring Scan to HomeNotes System Administrator GuideScanning Scanning •Internet Fax on page Fax8This chapter includes •Embedded Fax on page •Server Fax on page•Configuring Embedded Fax Settings on page Configuring Embedded Fax SettingsEmbedded Fax Enabling Embedded FaxSetting Incoming Fax Defaults Setting Fax DefaultsNotes Printing or Clearing Secure Faxes Enabling or Disabling the Secure Fax FeatureSelecting Default Paper Settings 4.Touch Secure ReceiveSetting Transmission Defaults Editing a Fax Mailbox Fax MailboxesDeleting a Fax Mailbox 3.Touch Store to Local Mailbox Storing a Fax in a MailboxPrinting or Deleting Stored Faxes Local MailboxSetting Up Fax Reports Fax ReportsPrinting a Fax Report Storing a Fax for Remote Polling Chain DialingFax Polling Deleting Sent Fax Jobs from Memory2.Touch Fax Options, then touch Remote Polling Remote PollingPrinting and Deleting Stored Faxes Polling a Remote FaxTesting the Fax Connection Troubleshooting Embedded FaxDefining Mailbox and Polling Policies Page Server Fax Configure a Server Fax Filing RepositoryConfigure a Fax Repository using HTTP/HTTPS Configure a Fax Repository using SMBConfigure a Fax Repository using SMTP Configure Server Fax Default SettingsConfigure a Fax Repository using Netware Notes Troubleshooting Server FaxInternet Fax Configuring Default Internet Fax SettingsInternet Fax Image Settings Configuring Internet Fax Receive SettingsFiling Options Internet Fax Addresses Troubleshooting Internet FaxAdding a Recipient from a Personal Phonebook LAN FaxSending a LAN Fax Adding a Fax RecipientSetting LAN Fax Options Setting up a Cover Sheet9.Select Options from the Cover Sheet Image menu Personal Phonebook Editing the PhonebookSetting up Phonebook Preferences 1.Click Preferences•Enabling Accounting in Print Drivers on page Accounting9•Xerox Standard Accounting on page •Network Accounting on pageEnabling Xerox Standard Accounting Xerox Standard AccountingCreating a Group Account Notes Creating a General Account3.Click Add Account Resetting Usage LimitsMaximum Usage Limits Accounts2.Click Generate Report Printing a ReportNetwork Accounting Enabling and Configuring Network AccountingTroubleshooting Network Accounting Enabling Accounting in a Windows Print Driver Enabling Accounting in Print Drivers•Monitoring Alerts and Status on page Administrator Tools•Energy Saving Settings on page •SMart eSolutions and Billing Information on pageAlerts Monitoring Alerts and StatusLow Supply Warning Local UI AlertsNotes •Low Power Mode to Sleep Mode Energy Saving Settings2.Touch Device Settings > General > Energy Saver •Standby Mode to Low Power ModeSetting the Default Touch Screen View Touch Screen SettingsSystem Time Out Restarting the Printer in CentreWare IS Taking the Printer OfflineRestarting the Printer from the Control Panel System Administrator Guide Administrator Tools 7.Touch Reset. NotesSMart eSolutions SMart eSolutions and Billing InformationNotes Supplies Assistant View Usage and Billing InformationMaintenance Assistant Meter AssistantBilling Information 2.Click Refresh to update the pageCreating a Clone File CloningNotes Installing a Clone File2.Click I Have A Cloning File Internet Fax and Email Address Book Address BooksLAN Fax Address Book Fax Address BookMapping the Address Book Font Management Utility Notes Network LogsDownloading a Network Log to a USB Memory Stick Downloading a Network Log from CentreWare ISCustomizing Printer Contact Information Manual Updating the Printer SoftwareUsing a USB Memory Stick Auto UpgradeAdministrator Tools •Auxiliary Interface Kit on page Customization andExpansion •Xerox Extensible Interface Platform EIP on pageXerox Extensible Interface Platform EIP Enabling Extensible Services3.Touch Auxiliary Access Auxiliary Interface KitCustomization and Expansion Identification Numbers Audit Log EventDescription Audit Log Event Identification NumbersEvent Identification Number Event Identification Number DescriptionAudit Log Event Identification Numbers Audit Log Event Identification Numbers Numerics IndexPage Page Page Page Page Page Index