Xerox 701P44148 Contacting Xerox, Telephone numbers and World Wide Web address, Supplies Hotline

11. Maintenance

Contacting Xerox

Before contacting Xerox for a service problem, perform the following steps:

Also refer to the Online Help for additional information and step- by-step instructions.

1.

2.

3.

For image quality problems, first attempt to resolve the problem using the image quality troubleshooter.

For worn out customer replaceable units, first attempt to replace the component yourself.

If you have received a message directing you to call for service:

a.Write down the service code.

b.Locate the scanner serial number and telephone number on the Scanner Support Configuration tab.

c.If there is no telephone number listed on the Configuration tab, use the number listed below.

Telephone numbers and World Wide Web address

Telephone: (Customer Technical Support) 1-800-821-2797

TTY: (Customer Technical Support) 1-800-821-2797

Supplies Hotline: 1-800-828-5881

Internet: http://www.xerox.com

DocuColor 8000/7000 Operator Manual 11-3