11. Maintenance
Contacting Xerox
Before contacting Xerox for a service problem, perform the following steps:
Also refer to the Online Help for additional information and step-
1.
2.
3.
For image quality problems, first attempt to resolve the problem using the image quality troubleshooter.
For worn out customer replaceable units, first attempt to replace the component yourself.
If you have received a message directing you to call for service:
a.Write down the service code.
b.Locate the scanner serial number and telephone number on the Scanner Support Configuration tab.
c.If there is no telephone number listed on the Configuration tab, use the number listed below.
Telephone numbers and World Wide Web address
Telephone: (Customer Technical Support)
TTY: (Customer Technical Support)
Supplies Hotline: 1-800-828-5881
Internet: http://www.xerox.com
DocuColor 8000/7000 Operator Manual |
