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Appendixes

Troubleshooting

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Note • Before you begin this procedure, make sure that the maximum length is set to a value 1 in. (25.4 mm) greater than the length of the labels you are using. If the maximum length is set to a lower value, the calibration process assumes that continuous media is in the printer. See Labels and Print Modes on page 23 for more information.

Media and ribbon sensor calibration is one of the most common adjustments to the printer settings. There are two different types of calibration that can be done by the printer.

Auto-calibrationis done by the printer feeding media when the printhead has been closed and it is first turned on. The printer automatically sets the value it detects for the spaces between labels. This type of calibration also happens as part of both the sensor profile and media and ribbon calibration procedures.

Media and Ribbon Sensor Sensitivity Calibration resets the sensitivity of the sensors to detect correctly the media and ribbon you are using. See MEDIA AND RIBBON CALIBRATE on page 70 for instructions. Changing the type of ribbon and/or media may require resetting the sensitivity of the media and ribbon sensors. When the sensors are at their new sensitivity, the printer performs a standard calibration. Indications that the sensitivity may need to be reset are:

•A CHECK RIBBON light on with the ribbon properly installed

•Non-continuous labels being treated as continuous labels.

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Printer settings can be controlled by your printer’s driver or label preparation software, as well as at the front panel of the printer. Some examples of ways or places to change the printer settings are:

‡Front panel of the printer, as shown in Front Panel Controls on page 54.

‡Zebra Universal Driver

‡BAR-ONE®

‡PrintServer II Guide

122 Zebra XiIIIPlus Users Guide