Appendixes
Troubleshooting
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A label format was sent to the printer but not recognized. The DATA light does not flash.
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The communication parameters are incorrect.
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‡Check the printer driver or software communications settings (if applicable).
‡If you are using serial communication, check the serial port setting in the front panel menu. See Front Panel Controls on page 54.
‡Make sure you are using the correct communication cable. See USB 2.0 Port on page 45 for the requirements.
‡Using the front panel controls, check the protocol setting. It should be set to 121(. See Front Panel Controls on page 54.
‡If a driver is used, check the driver communication settings for your connection.
A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.
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The host is set to EPP parallel communications.
The serial communication settings are incorrect.
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‡Change the settings on the computer host to standard parallel communications.
‡Ensure that the flow control settings match.
‡Check the communication cable length. See Data Cables on page 46 for requirements.
‡Check the printer driver or software communications settings (if applicable).
130 | Zebra XiIIIPlus Users Guide |
