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Appendixes

Troubleshooting

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The LCD displays messages when there is an error condition. The error messages are listed below with the most likely causes and their solution.

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Thermal Transfer Mode, ribbon is not loaded or is loaded incorrectly.

Thermal Transfer Mode, ribbon is loaded but the ribbon sensor is not sensing the ribbon.

Direct Thermal Mode

Load the ribbon correctly, following directions in To load the ribbon, complete these steps: on page 14.

Adjust the media and ribbon sensor calibration.

Make sure ribbon is not loaded and printer is in Direct Thermal Print Mode.

Make sure the printer driver and software settings are compatible with Direct Thermal Print Mode.

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Labels are not loaded or are loaded incorrectly.

Media Sensor is not adjusted correctly.

Printer is set for non-continuous labels but continuous labels are loaded.

Load the labels correctly.

Check the position of the media sensors, and adjust if necessary.

‡￿Make sure the labels and the Media Type settings match.

‡￿Make sure the printer driver or software settings match the label and Media Type settings

‡￿Calibrate the printer.

Zebra XiIIIPlus Users Guide 123