Zebra Technologies 3ULQWHUV manual 3ULQWHULDJQRVWLFV, 3RZHU2Q6HOI7HVW

Appendixes

Troubleshooting

A label format was sent to the printer but not recognized. The DATA light flashes but no printing occurs.

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The prefix and delimiter characters set in the printer do not match the ones in the label format.

Verify the prefix and delimiter characters. See Front Panel Controls on page 54 for the requirements.

‡￿Ensure that ZPL is being used.

Incorrect data is being sent to the printer.

‡￿Check the communication settings on the computer. Ensure that they match the printer settings.

The printer fails to calibrate or detect the top of the label.

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The printer was not calibrated for the label being used.

The printer is configured for continuous media.

The driver or software configuration is not set correctly.

Perform the calibration procedure in CANCEL Self Test on page 132.

Set the media type to non-continuous media.

Driver or software settings produce ZPL commands that can overwrite the printer configuration. Check the driver or software media-related setting.

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Self tests give information about the condition of the printer. The most commonly used are the Power-On and the CANCEL self test.

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The Power-On Self Test (POST) is performed automatically each time the printer is turned on. During either test sequence, the front panel LEDs light up and the LCD monitors the progress of the POST. If the printer fails any of these tests, )$,/('￿ shows on the LCD. If this occurs, notify an authorized Zebra reseller.

Zebra XiIIIPlus Users Guide 131