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Warranty Information
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Since printhead wear is part of normal operation, the original printhead is covered by a limited warranty as indicated below. Warranty period begins on purchase date.
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Bar code label and receipt printer printheads
Plastic card printer printheads
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6months
12months
To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Genuine Zebra Supplies (media and/or ribbons) for warranty qualification.
However, if it is determined that the use of inappropriate or inferior supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Zebra’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the Users Guide has caused defect in the thermal printhead for which a warranty claim is made.
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Products are warranted to be free of defects in material and workmanship from the date of purchase according to this chart:
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Accessories | 1 month |
Batteries | 3 months |
Cables | 1 month |
Chargers/Power | 1 year |
Supplies |
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Hardware Keys | 1 year |
Keyboard Display Units | 6 months |
Parts | 3 months |
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Zebra XiIIIPlus Users Guide