Multi-Tech Systems FF820 manuals

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Multi-Tech Systems FF820 Manual

207 pages4.09 Mb

FaxFinder
- Models: FF120 FF220 FF420 FF820
  - 3CONTENTS
- 4Chapter 1 Product Description & Specifications
  - Product Description
  - 5Prerequisite: Determining PBX Compatibility & Configuration
  - 6Safety Warnings
    - Telecom
    - Lithium Battery Caution
    - Ethernet Ports Caution
  - 7Technical Specifications
    - 8Related Manuals
    - Distributing Documents to Client Users
- 9Chapter 2 Installation
  - PBX Compatibility
  - We Supply
  - You Supply
  - Quick Hookup
  - 11FaxFinder Hookup: FF-420/820
    - FaxFinder FF-120/220 Hookup
      - 12Earth Grounding for FF420/820
        FF-420/820 Unit
        GND
      - 13FaxFinder Operating Modes
        FaxFinder Operating Modes
        PBX
        . . . . . .
        LAN
        PSTN PSTN
        Ethernet LAN Ethernet
        FaxFinder FaxFinder
        Outbound Faxing:
        Automated Routing Mode Manual Routing Mode
        Inbound Faxing:
- 14FF-420/820
  - 1. Connect FaxFinder to AC Outlet.
  - Power
  - C
  - a
  - b
  - le Receptacle
    - Lock Nut
  - FF-120/220
    - 2. Verify Powering.
    - 15FF-420/820
      - FF-420/820
      - FF-120/220
      - 3. Connect FaxFinder to Ethernet Network.
      - FF-120/220
    - 16Part B: Connecting to Telephony Service
      - Automated Routing Mode Manual Routing Mode
    - 17Part C: Installing the Software
      - Installing the Device Manager software
      - 20Installing the Client software
      - 24Client Install on Terminal Service
      - Push Installs of the Client Software
      - 25FaxFinder Client Terminal Services MSI Installer
      - FaxFinder Client Install Shield Mass Uninstall
    - 26Part D: Configuring the FaxFinder Server
      - Summary of Configuration Data
        Server Parameters
        V
        alues for this FaxFinde
        r
        Name User ID/ Username Email Address PBX Extension Password
      - 27Manual Routing Mode: Mapping of FF Ports to Phone Numbers
        FaxFinder Port Phone Numbe
        r
      - Automated Routing Mode: PBX Phone Number Ranges
        Start of Range End of Range
      - 281. Setting Admin PC to Startup IP Address
      - Alternative Method for Setting Desired IP Parameters on FaxFinder Server
      - 302. Logging In
      - 313. Setting FaxFinder IP Addresses
      - 4. Resetting Admin PC to Its Regular IP Address
      - 325. Log In After Reset
      - 6. Setting Administrative Functions
        A. Administrator Row: Email Address
        33B1. Pots Line n Rows: Manual Routing Mode only
      - 357. Setting up the Mail Server
      - 8. Configuring the FaxFinders Modems
      - 389. Changing Administrator Server Password
      - 10. Specifying Administrators Client Password
      - 3911. Sending Test Fax from Fax Machine to FaxFinder
      - 4112. Adding Client-Users to the Phone Book
    - 43Login Screen
    - 44Fax Log Screen
      - 45Fax Details Screen
    - 47Current Status Screen
      - 49Logout Option
        51Administration Screen Field Definitions Field Name Values Description IP Configuration Fields
        SMTP Configuration Fields
        52Administration Screen Field Definitions (continued) Field Name Values Description
        Chapter 3: FaxFinder Server Software Screens
        Multi-Tech Systems, Inc. FaxFinder Admin User Guide 54
    - 54Phone Book Screen
      - be re-sorted by that columns parameter in ascending alphabetical or numerical order.
        Phone Book Screen Field Definitions Field Name Values Description
      - 55 Automated Routing Mode
      - Manual Routing Mode. Each row allows faxes to one
    - 56Modem Configuration Screen
      - Modem Configuration Screen Field Definitions Field Name Values Description
      - 59Modem Configuration Table
    - 60Password Administration Screen
    - 61Shared Resources Screen
    - 62Chapter 4 FaxFinder Client Software Configuration
      - Establishing Client Users ID in System
      - 63Associating Client with Specific FaxFinder Unit(s)
      - 65Disassociating the Client from a Specific FaxFinder Unit
      - 66Disabling and Re-Enabling a Clients FaxFinder Service
      - Sending Test Fax
      - 67FaxFinder Fax Client Software Menu Command Definitions
        68The FaxFinder Send Fax Screen
        69+
        -
        71Chapter 4: FaxFinder Client Software Configuration
        Multi-Tech Systems, Inc. FaxFinder Admin User Guide 71
        FaxFinder Fax Client Software Menu Command Definitions Option tab Description
    - 79Chapter 5 FaxFinder Client Software Operation
      - 80Sending a Fax
      - 86Scheduling Fax Transmissions
      - 87Re-Sending a Failed Fax
      - 88Putting Pending Faxes on Hold and Removing the Hold
      - 91Canceling a Fax
      - 92Setting Fax Retry Number and Interval
      - 93Sending One Fax Containing Multiple Documents
        95Forwarding a Fax
      - 96Receiving a Fax
        Receiving Faxes in Manual Routing Mode
        98Receiving Faxes in Automated Routing Mode
      - 99Using the Multi-Tech Tiff Viewer
        Frequently Used Commands Toolbar Icons
        104Importing Fax Images into Other Application Programs
      - 105Setting up Your Address Book Manually
      - 108Setting up Your Address Book by Synchronizing with Outlook
        What Synchronization Means
        Synchronization Procedure
      - 111Setting Up Address Books with CSV Files
        113Exporting a FaxFinder Address Book to CSV File Format
        114Importing CSV Files into FaxFinder Address Book with Fitted Template
        117Importing CSV Files into FaxFinder Address Book with a Customized Template
        123Transferring an Established Standard FaxFinder Address Book to a New Client- User
      - 125Cover Pages
        Using Stock Cover Pages
      - 130Creating or Modifying Cover Page Styles
        Creating New Cover Page Templates
        136Modifying Existing Cover Page Templates
      - 142Cover Page Generator Menu/Icon Command Descriptions
        File Menu
        143Edit Menu
        Insert Menu
        145View Menu
        Settings Menu
      - 146Reporting Failed Faxes to the Administrator
    - 147Chapter 6 Server Operation
      - Fax Log Email Messages
      - 149Dealing with Failed Fax Reports
        Failure Analysis: Factors to Consider
        Possible Solutions to Fax Failure Problems
    - 150Chapter 7 Device Manager Operation
      - Opening the Device Manager Software
      - 151Device Manager Main Screen
      - 152Access to Commands
        Right-Click Device Menu
        154Device Manager File Menu
        155Device Manager Edit Menu
        156Synchronizing Phonebooks
        158Adding Devices
        159Using the Auto-Discovery Monitor
        161Deleting a Device
        162Saving a Configuration
        164Exporting a CSV Phonebook
        166Importing a CSV Phonebook
        173Retrieving Received Faxes
        174Setting Phone Book Sharing
        Viewing Properties
      - 175Firmware Updating Process
        Modem Firmware Update
        179Server Firmware Update
    - 183Appendix A Troubleshooting
      - 1. What if I can't see the web page for my FaxFinder?
      - 2. What if I don't get an email when I set the mail server address?
      - 1853. My FaxFinder 120 or 220 is no longer responding to my inputs.
      - 1864. What if the FaxFinder doesn't answer a fax call?
      - 5. What if I don't get the email to me of the test fax that I sent?
      - 1876. SMTP Error Code List
    - 188Appendix B Regulatory Information
      - 47 CFR Part 68 Telecom
      - 18947 CFR Part 15 Regulation
      - 190Fax Branding Statement
      - Canadian Limitations Notice
      - Industry Canada
      - 191WEEE Statement
        (Waste Electrical and Electronic Equipment)
      - C-ROHS HT/TS Substance Concentration
      - 192
    - 193Appendix C Warranty, Service, & Repair
      - Multi-Tech Warranty Statement
      - Repair Procedures for U.S. and Canadian Customers
      - 194Repair Procedures for International Customers (Outside U.S.A. and Canada)
      - Repair Procedures for International Distributors
    - 195Appendix D Example Systems
      - Sample FaxFinder Systems
        196FaxFinder Operating Modes
        PBX
        . . . . . .
        PSTN PSTN
        LAN
        Ethernet LAN Ethernet
        FaxFinder FaxFinder
        Outbound Faxing:
        Automated Routing Mode Manual Routing Mode
        Inbound Faxing:
        Server Setup for Sample FaxFinder System
        197PSTN
        Name User ID Email Address Ext Function
        Name Server
        Ethernet LAN
        Internet
        Time Server
        FF420 FaxFinder Server
        Mail Server PC of FaxFinder Administrator Email: pat@acme99.com
        Telc o Se tup
        Administration: IP Configuration
        FaxFinder Server Software Setup
        PBX
        Station Ports
        Phone Book
        Administration: Time Configura tion
        Receiving a Fax, Server Perspective
        1
        Acme99 Office
        8
        2
        3
        Quontaazy Scientific Office
        Joe
        7
        9
        198PSTN
        PBX
        Station Ports
        Sending a Fax, Server Perspective
        1
        Customer receives Marys FAX message about product specifications.
        Modem
        Modem POTS
        Station Ports
        4
        3
        Remote ID Result
        Name
        PBX Ext 3033
        Acme99 Office
        Customers Office
        PBX Ext 3032 Joe PBX Ext 3049 Pat Admin
        @acme99 .com
        Mary prints to FaxFinder to fax product specifications to a customer.
        Pete
        Email:pete @acme99 .com
        PBX Ext 3031
        Mary
        @rmc83 .com
        6
        Email:joe @acme99 .com
        7
        indicates successful fax transmission.
        2
        word processor output and assembles outgoing message from FF Client screens and cover page.
        Fax Log Time
        Send Receive
        POTS modem sends Marys fax message to the public phone network through the PBX.
        200PSTN
        PBX
        Fax message traverses public phone network.
        5
        T1
        POTS Modem
        POTS Modem POTS
        Fax Message Components
        Cover Page
        From: To: Subje ct : Comme nt :
    - 207...
      - Outgoing Fax Transmission
      - How the FaxFinders outgoing fax comes together.
        Recipient
        Sender
        Subject, Comment
        Main Body of Fax Message
        Fax Stamp

205 pages4.14 Mb

FaxFinder
- Models: FF120 FF220 FF420 FF820
- Administrator User Guide
  - 3CONTENTS
- 4Chapter 1 Product Description & Specifications
  - Product Description
  - 5Prerequisite: Determining PBX Compatibility & Configuration
  - 6Safety Warnings
    - Telecom
    - Lithium Battery Caution
    - Ethernet Ports Caution
  - 7Technical Specifications
    - 8Related Manuals
    - Distributing Documents to Client Users
- 9Chapter 2 Installation
  - PBX Compatibility
  - We Supply
  - You Supply
  - Quick Hookup
  - 11FaxFinder Hookup: FF-420/820
    - FaxFinder FF-120/220 Hookup
      - 12Earth Grounding for FF420/820
        FF-420/820 Unit
        GND
      - 13FaxFinder Operating Modes
        FaxFinder Operating Modes
        PBX
        . . . . . .
        PSTN PSTN
        Ethernet LAN
        FaxFinder FaxFinder
        Outbound Faxing:
        Automated Routing Mode Manual Routing Mode
        Inbound Faxing:
- 14FF-420/820
  - 1. Connect FaxFinder to AC Outlet.
  - Power
  - C
  - a
  - b
  - le Receptacle
    - Lock Nut
  - FF-120/220
    - 2. Verify Powering.
    - 15FF-420/820
      - FF-420/820
      - FF-120/220
      - 3. Connect FaxFinder to Ethernet Network.
      - FF-120/220
    - 16Part B: Connecting to Telephony Service
      - Automated Routing Mode Manual Routing Mode
    - 17Part C: Installing the Software
      - Installing the Device Manager software
      - 20Installing the Client software
      - 24Client Install on Terminal Service
      - Push Installs of the Client Software
      - 25FaxFinder Client Terminal Services MSI Installer
      - FaxFinder Client Install Shield Mass Uninstall
    - 26Part D: Configuring the FaxFinder Server
      - Summary of Configuration Data
        Server Parameters
        V
        alues for this FaxFinde
        r
        User Parameters
        Name User ID/ Username
        Email Address PBX Extension Password
      - 27Manual Routing Mode: Mapping of FF Ports to Phone Numbers
        FaxFinder Port Phone Numbe
        r
      - Automated Routing Mode: PBX Phone Number Ranges
        Start of Range End of Range
      - 281. Setting Admin PC to Startup IP Address
      - Alternative Method for Setting Desired IP Parameters on FaxFinder Server
      - 302. Logging In
      - 313. Setting FaxFinder IP Addresses
      - 4. Resetting Admin PC to Its Regular IP Address
      - 325. Log In After Reset
      - 6. Setting Administrative Functions
        A. Administrator Row: Email Address
        33B1. Pots Line n Rows: Manual Routing Mode only
      - 357. Setting up the Mail Server
      - 8. Configuring the FaxFinders Modems
      - 389. Changing Administrator Server Password
      - 10. Specifying Administrators Client Password
      - 3911. Sending Test Fax from Fax Machine to FaxFinder
      - 4112. Adding Client-Users to the Phone Book
    - 43Login Screen
    - 44Fax Log Screen
      - 45Fax Details Screen
    - 47Current Status Screen
      - 49Logout Option
        51Administration Screen Field Definitions Field Name Values Description IP Configuration Fields
        SMTP Configuration Fields
        52Administration Screen Field Definitions (continued) Field Name Values Description
        Chapter 3: FaxFinder Server Software Screens
        Multi-Tech Systems, Inc. FaxFinder Admin User Guide 54
    - 54Phone Book Screen
      - be re-sorted by that columns parameter in ascending alphabetical or numerical order.
        Phone Book Screen Field Definitions Field Name Values Description
      - 55 Automated Routing Mode
      - Manual Routing Mode. Each row allows faxes to one
    - 56Modem Configuration Screen
      - Modem Configuration Screen Field Definitions Field Name Values Description
      - 59Modem Configuration Table
    - 60Password Administration Screen
    - 61Shared Resources Screen
    - 62Chapter 4 FaxFinder Client Software Configuration
      - Establishing Client Users ID in System
      - 63Associating Client with Specific FaxFinder Unit(s)
      - 65Disassociating the Client from a Specific FaxFinder Unit
      - 66Disabling and Re-Enabling a Clients FaxFinder Service
      - Sending Test Fax
      - 67FaxFinder Fax Client Software Menu Command Definitions
        68The FaxFinder Send Fax Screen
        69+
        -
        71Chapter 4: FaxFinder Client Software Configuration
        Multi-Tech Systems, Inc. FaxFinder Admin User Guide 71
        FaxFinder Fax Client Software Menu Command Definitions Option tab Description
    - 79Chapter 5 FaxFinder Client Software Operation
      - 80Sending a Fax
      - 86Scheduling Fax Transmissions
      - 87Re-Sending a Failed Fax
      - 88Putting Pending Faxes on Hold and Removing the Hold
      - 91Canceling a Fax
      - 92Setting Fax Retry Number and Interval
      - 93Sending One Fax Containing Multiple Documents
        95Forwarding a Fax
      - 96Receiving a Fax
        Receiving Faxes in Manual Routing Mode
        98Receiving Faxes in Automated Routing Mode
      - 99Using the Multi-Tech Tiff Viewer
        Frequently Used Commands Toolbar Icons
        104Importing Fax Images into Other Application Programs
      - 105Setting up Your Address Book Manually
      - 108Setting up Your Address Book by Synchronizing with Outlook
        What Synchronization Means
        Synchronization Procedure
      - 111Setting Up Address Books with CSV Files
        113Exporting a FaxFinder Address Book to CSV File Format
        114Importing CSV Files into FaxFinder Address Book with Fitted Template
        117Importing CSV Files into FaxFinder Address Book with a Customized Template
        123Transferring an Established Standard FaxFinder Address Book to a New Client- User
      - 125Cover Pages
        Using Stock Cover Pages
      - 130Creating or Modifying Cover Page Styles
        Creating New Cover Page Templates
        136Modifying Existing Cover Page Templates
      - 142Cover Page Generator Menu/Icon Command Descriptions
        File Menu
        143Edit Menu
        Insert Menu
        145View Menu
        Settings Menu
      - 146Reporting Failed Faxes to the Administrator
    - 147Chapter 6 Server Operation
      - Fax Log Email Messages
      - 149Dealing with Failed Fax Reports
        Failure Analysis: Factors to Consider
        Possible Solutions to Fax Failure Problems
    - 150Chapte r 7 Devi ce Manage r Operation
      - Opening the Device Manager Software
      - 151Device Manager Main Screen
      - 152Access to Commands
        Right-Click Device Menu
        154Device Manager File Menu
        155Device Manager Edit Menu
        156Synchronizing Phonebooks
        158Adding Devices
        159Using the Auto-Discovery Monitor
        161Deleting a Device
        162Saving a Configuration
        164Exporting a CSV Phonebook
        166Importing a CSV Phonebook
        173Retrieving Received Faxes
        174Setting Phone Book Sharing
        Viewing Properties
      - 175Firmware Updating Process
        Modem Firmware Update
        179Server Firmware Update
    - 183Appendix A Troubleshooting
      - 1. What if I can't see the web page for my FaxFinder?
      - 2. What if I don't get an email when I set the mail server address?
      - 1853. My FaxFinder 120 or 220 is no longer responding to my inputs.
      - 1864. What if the FaxFinder doesn't answer a fax call?
      - 5. What if I don't get the email to me of the test fax that I sent?
      - 1876. SMTP Error Code List
    - 188Appendix B Regulatory Information
      - 47 CFR Part 68 Telecom
      - 18947 CFR Part 15 Regulation
      - 190Fax Branding Statement
      - Canadian Limitations Notice
      - Industry Canada
      - 191WEEE Statement
        (Waste Electrical and Electronic Equipment)
      - C-ROHS HT/TS Substance Concentration
      - 192
    - 193Appendix C Example Systems
      - Sample FaxFinder Systems
        194FaxFinder Operating Modes
        PBX
        . . . . . .
        PSTN PSTN
        Ethernet LAN
        FaxFinder FaxFinder
        Outbound Faxing:
        Automated Routing Mode Manual Routing Mode
        Inbound Faxing:
        Server Setup for Sample FaxFinder System
        195PSTN
        Name User ID Email Address Ext Function
        Name Server
        Ethernet LAN
        Internet
        Time Server
        FF420 FaxFinder Server
        Mail Server PC of FaxFinder Administrator Email: pat@acme99.com
        Telco Setu p
        Administration: IP Configuration
        FaxFinder Server Software Setup
        PBX
        Station Ports
        Phone Book
        Administration: Time Configuration
        Receiving a Fax, Server Perspective
        Customer faxes order to Joe at Acme99. Uses Joes PBX fax number: 7635553032
        Remote ID Result
        Name
        PBX Ext 3033
        Acme99 Office
        1
        2
        8
        3
        Quontaazy Scientific Office
        PBX Ext 3032
        Joe
        PBX Ext 3049 Pat -- Admin
        @acme99 .com
        7
        Pete
        Email:pete @acme99 .com
        PBX Ext 3031
        Mary
        Email:mary @acme99 .com
        9
        indicates successful fax reception.
        Fax Log Time
        Send Receive
        196PSTN
        PBX
        Station Ports
        FF420 FaxFinder Server
        Ethernet Port
        Sending a Fax, Server Perspective
        1
        Customer receives Marys FAX message about product specifications.
        Station Ports
        4
        3
        Remote ID Result
        Name
        PBX Ext 3033
        Acme99 Office
        Customers Office
        PBX Ext 3032 Joe PBX Ext 3049 Pat Admin
        @acme99 .com
        Mary prints to FaxFinder to fax product specifications to a customer.
        Pete
        Email:pete @acme99 .com
        PBX Ext 3031
        Mary
        Email:grs @rmc83 .com
        6
        Email:joe @acme99 .com
        7
        indicates successful fax transmission.
        2
        word processor output and assembles outgoing message from FF Client screens and cover page.
        Fax Log Time
        Send Receive
        FF420 FaxFinder Server
        Ethernet Port
        Marys FaxFinder Client SW communicates with the FF420 over Acme99s Ethernet network.
        POTS modem sends Marys fax message to the public phone network through the PBX.
        198PSTN
        PBX
        Fax message traverses public phone network.
        5
        T1
        Fax Message Components
        Cover Page
        From: To: Subje ct : Comment :
    - 205...
      - Outgoing Fax Transmission
      - How the FaxFinders outgoing fax comes together.
        Recipient
        Sender
        Subject, Comment
        Main Body of Fax Message
        Fax Stamp

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