Multi-Tech Systems FF220, FF420, FF820, FF120 manual Smtp Error Code List, Error Message Explanation

Appendix A: Troubleshooting

6. SMTP Error Code List

Many messages now contain the last response from the email server. These error codes may be looked up to give more details of exactly what occurred.

Error Message	Explanation
Bad Mail Server Address	The FaxFinder could not open a socket to the
	email server, or could not resolve the name of the
	email server.
Mail Server Connect Failed Authentication Error	• The FaxFinder could not connect to the email
	server.
	• The FaxFinder could not authenticate to the
	email server.
	• The User ID or password is incorrect or not
	required.
No reply from Email Server	No reply was received from the email server when
	trying to connect to it.
EHLO Error	An error occurred during the EHLO request to the
	email server - check the Hostname field.
	Some email servers require a fully qualified
	domain name to be provided upon connection.
MAILFROM Error	An error occurred during the MAILFROM request
	to the email server. Check the ‘From’ email
	address.
Send To Error	An error occurred during the RECPTTO request to
	the email server. Check the email address you are
	sending to.
	Some email servers do not allow redirecting email
	messages.
CC Error	An error occurred during the CC request to the
	email server. Check the email addresses of any
	‘carbon copied’ or secondary users.
Message Data Error	An error occurred during the DATA or ENDDATA
	request to the email server. This occurs while
	sending the email message to the email server.
Error ending email	An error occurred sending the QUIT request to the
	email server. This is the last command sent.
Error opening attachment	An error occurred opening the received fax or
	other file to copy to the email server.
Error resolving email host name	The FaxFinder could not resolve the hostname of
	the email server.
Client Timeout	A timeout occurred during communication with the
	email server.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 187