Appendix A: Troubleshooting
No email message after mail server setup (cont’d)
CAUSE E: The email server does not support SMTP.
RESPONSE E: Contact the FaxFinder unit using telnet either at its IP address or name (if a name server is present) and specify the SMTP Port Number (25 is the common/standard port number, but this number is configurable in the FaxFinder Administration: SMTP Configuration screen).
telnet 192.168.x.x 25
OR
... telnet mailserver.somecompany.com 25
The email server should then return a “Welcome” message. Type EHLO
The email server should then return a listing of supported protocols and other information.
If the email server does not respond with a ‘Welcome’ message, or, if it does not respond to EHLO, then, either the email server does not support SMTP or the port number is wrong (that is, the port number used in the telnet command does not match what was already specified in the Administration: SMTP Configuration screen).
If the email server does not support SMTP, it will not
CAUSE F: A discrepancy exists between settings established in the FaxFinder Administration: SMTP Configuration screen and the email server’s requirements for User ID and/or Password in establishing authentication with the FaxFinder.
After you have set the FaxFinder Administrator’s email address (the first line in the Phone Book), go to the Administration: SMTP Configuration screen and click “Update.” In response to this, an email will be sent to the FaxFinder Administrator to test authentication between the email server and the FaxFinder.
Email servers have different requirements about User ID and Password with respect to authentication to another server. In order to authenticate, some email servers will require a User ID and Password and will reject authentication if a User ID and a Password have not been provided. For other email servers, a User ID and Password are not required and not allowed and these email servers will reject authentication if a User ID and Password are included.
RESPONSE F: Consult with the administrator of your email server about its User ID/Password requirements for authentication. Then configure the FaxFinder’s Administration: SMTP Configuration screen fields accordingly. The specific fields are “SMTP Server User ID” and “SMTP Password.” Leave these fields blank or fill in these fields according to the requirements of your email server.
3. My FaxFinder 120 or 220 is no longer responding to my inputs.
REMEDY: The FF120 and 220 models have a reset switch in lieu of a power toggle switch. Using a straightened paper clip to push the recessed button will perform a hardware reset. This is only necessary if the unit becomes unresponsive.
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