Multi-Tech Systems FF120, FF420, FF820, FF220 manual Reporting Failed Faxes to the Administrator

Chapter 5: FaxFinder Client Software Operation

Reporting Failed Faxes to the Administrator

Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the intended pages of the fax may arrive in a form that cannot be read. Here is the sequence of events you may encounter and the proper response.

1.The client user receives an email message from the FaxFinder about a partially or wholly failed fax sent to him/her.

2.Advise the sender of the fax to re-send all or part of the fax.

3.If the fax was only partially a failure, then TIFF/PDF files for the successful pages will be attached. If any pages of the fax failed, then an additional file will be attached to the email message. It will have a name like modem0modem1_date-time.txt. This is the modem log file.

4.The modem log file contains information about the “conversation” between the sending modem and the FaxFinder’s receiving modem. This information may be valuable to the FaxFinder administrator in protecting the fax system and preventing future errors.

5.The client user should forward the modem log file to the FaxFinder administrator in an email message. The FaxFinder administrator’s email address should be viewable in any fax you have received via the FaxFinder.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 146