Agilent Technologies e4419b, e4418b manual Returning Your Power Meter for Service

Sales and Service Offices

Returning Your Power Meter for Service

Use the information in this section if you need to return your power meter to Agilent Technologies.

Package the Power Meter for Shipment

Use the following steps to package the power meter for shipment to Agilent Technologies for service:

1.Fill in a blue service tag (available at the end of this guide) and attach it to the power meter. Please be as specific as possible about the nature of the problem. Send a copy of any or all of the following information:

n

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Any error messages that appeared on the power meter display.

Any information on the performance of the power meter.

Caution	Power meter damage can result from using packaging materials other than
	those specified. Never use styrene pellets in any shape as packaging
	materials. They do not adequately cushion the power meter or prevent it
	from shifting in the carton. Styrene pellets cause power meter damage by
	generating static electricity and by lodging in the rear panel.
	2.	Use the original packaging materials or a strong shipping container that is
		made of double-walled, corrugated cardboard with 159 kg (350 lb) bursting
		strength. The carton must be both large enough and strong enough to
		accommodate the power meter and allow at least 3 to 4 inches on all sides of
		the power meter for packing material.
	3.	Surround the power meter with at least 3 to 4 inches of packing material, or
		enough to prevent the power meter from moving in the carton. If packing
		foam is not available, the best alternative is SD-240 Air Cap TM from Sealed
		Air Corporation (Commerce, CA 90001). Air Cap looks like a plastic sheet
		covered with 1-1/4 inch air filled bubbles. Use the pink Air Cap to reduce
		static electricity. Wrap the power meter several times in the material to both
		protect the power meter and prevent it from moving in the carton.
	4.	Seal the shipping container securely with strong nylon adhesive tape.
	5.	Mark the shipping container “FRAGILE, HANDLE WITH CARE” to
		ensure careful handling.
	6.	Retain copies of all shipping papers.

Agilent E4418B/E4419B Service Guide xi