AMX NXT-1200V manual Troubleshooting Information Cont, 1200V Modero Video Touch Panels

Troubleshooting

Troubleshooting Information (Cont.)

Symptom	Solution
I updated my panel firmware but	• Cycle power manually to the panel and check the Battery Base page
my Battery Base page doesn’t	after startup.
seem to be working properly.	• If downloading the firmware to the panel via a COM port, try using an
	IP Address and retry the download of the firmware to the panel.
There is a crawling, dashed line on	• On some units at some resolutions, there are wavy lines across the
the left border of the graphics.	entire screen. This has been seen on middle resolutions and is
	referred to as the "Mid Range Fallout" problem.
	• This is due to the graphics controller settings in the firmware.
	• Update firmware to the latest v2.XX. firmware.
	• Visit the www.amx.com > Tech Center > Downloadable Files >
	Firmware Files > Modero panels. Then Download the KIT file to
	your computer.
My Modero panel isn’t appearing	• Verify that the System number is the same on both the NetLinx
in my Workspace window.	Workspace window and the System Settings page on the Modero
	panel.
	• Verify you have entered the proper NetLinx Master IP and connection
	methods into the Master Connection section of the System Settings
	page.
	• Refer to the System Settings Page section on page 118 for more
	information.
My Modero panel can’t obtain a	In requesting a DHCP Address, the DHCP Server can take up to a few
DHCP Address	minutes to provide the address.
	• Verify there is an active Ethernet connection attached to the rear of
	the Modero before beginning these procedures.
	• Select Diagnostics > Network Address, from the Main menu and
	verify the System number.
	• If the IP Address field is still empty, give the Modero a few minutes to
	negotiate a DHCP Address and try again.
My NXT-BP battery pack is	• A blinking battery life LED indicates that there is less than 10% power
blinking when I check the battery	charge remaining on the battery.
life indicator.	• It is recommended that you fully charge the battery either in the
	NXA-BASE/B battery base or in the NXT-CHG battery charger.
	• Refer to the NXA-BASE/B Battery Base Kit (FG2255K) section on
	page 25 for more information.
I was using the power from PSN,	• Modero battery bases can not be "hot-swapped" or replaced without
and when I connected my	powering down the Modero and removing the PSN connector.
NXA-BASE/B battery base to the	If you are currently using a direct power connection to the panel and
active panel, my screen went
	then wish to connect an NXA-BASE/B.
blank.
	First, power-down the panel and detach the rear power connection.
	Then, remove any batteries from within the NXA-BASE/B and
	connect the battery base to the underside of the panel.
	After connecting the base to the un-powered panel, then run power
	to the panel by either reconnecting the power cable to the rear of the
	panel or inserting the NXT-BP batteries into the NXA-BASE/B.
	• Refer to the NXA-BASE/B Battery Base Kit (FG2255K) section on
	page 25 and Installing the NXA-BASE/B to an NXT Modero
	Panel section on page 27 for more information.
My WEP doesn’t seem to be	• WEP will not work unless the same default key is set on both the
working.	panel and the AP.
	• For example: if you had your access point set to default key 4 which
	was 01:02:03:04:05 and you set the Modero to key 1 which was also
	01:02:03:04:05 it will not work. You have to set key 4 on the Modero
	to 01:02:03:04:0.

174 1200V Modero Video Touch Panels