AMX NXT-1200V manual Troubleshooting Information Cont, 1200V Modero Video Touch Panels

Troubleshooting

Troubleshooting Information (Cont.)

Symptom	Solution
After downloading a panel file or	Symptoms include:
firmware to a G4 device, the panel	• Having to repeat the download.
behaves strangely.
	• Inability to make further downloads to the panel. May get "directory"
	errors, "graphics hierarchy" errors, etc.… indicating problems with
	the Compact Flash.
	• Panel will not boot, or gets stuck on "AMX" splash screen.
	• Other problems also started after downloading to a new panel or a
	panel with a TPD4 file that takes up a considerable amount of the
	available Compact Flash.
	Cause:
	• If the G4 device already contains a large enough file, subsequent
	downloads will take up more space than is available and could often
	corrupt the Compact Flash. The demo file that typically ships with G4
	panels is one such file.
	Solution:
	• DO NOT download TPD4 files (of large size) over the demo pages, or
	any other large TPD4 file.
	• First download a small blank one page file to the G4 panel using the
	Normal Transfer option to send/download the page. Reboot the
	device, then do your regular file or firmware download.
My NXA-BASE/B Battery Base	The battery base CAN NOT be "hot swapped". This swapping
isn’t being recognized by the NXT	occurs when an NXT panel is currently being powered by a PSN6.5
touch panel.	and then is connected to a battery base containing NXT-BP batteries.
	Introducing a new power source onto an existing configuration can
	damage the NXA-BASE.
	Solution:
	If your base is not being recognized by the touch panel but is still
	providing power:
	• Launch the latest version of NetLinx Studio.
	• Refresh the particular System from within the OnLine Tree tab.
	• Identify the NXT panel using the battery base.
	• From the Main menu go to Tools > Firmware Transfers > Send to
	NetLinx Device.
	• Locate and select the 2250_XXX_v2 KIT file for the battery base.
	• Enter the Device and System values, verify the method of
	communication (IP recommended).
	• Click Send to reload the new base KIT file onto the NXA-BASE/B.
	If this above steps do not cause the base to be recognized by the NXT
	touch panel on the Setup page, contact AMX Technical Support for
	further assistance.
The Battery Base button doesn’t	• Refer to the above troubleshooting symptom.
appear on the panel’s Setup page.

176 1200V Modero Video Touch Panels