Brother 1250, HL-1030, 1240 Incorrect Printout, Printer prints unexpectedly or it prints garbage

CHAPTER 6 TROUBLESHOOTING

8.INCORRECT PRINTOUT

When the data is not printed correctly as it is seen on the PC screen, follow the procedures below in the event of a specific error.

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The printer prints unexpectedly or it prints garbage.

User Check

(1)Check if the printer cable is not too long. It is recommended to use a parallel cable of less than 2 meters (6.6 feet) in length.

(2)Check that the printer cable is not damaged or broken. Check also that the printer cable is connected to the correct interface connectors of both the printer and PC.

(3)If an interface switching device is used, remove it and connect the computer directly to the printer and try again.

(4)Check that the appropriate printer driver is selected as ‘Set as Default’. Check also that the correct print port is set for the selected printer driver.

(5)Check that the printer is not connected to the same port which is also connected to a mass storage device or scanner. Remove all other devices and connect the port to the printer only. Turn off the printer status monitor in the device options tab in the printer driver.

(6)If the print port is set as an ECP port, change it to a normal port.

(7)Try printing the test page referring to Subsection 10.1 ‘Test Print Mode’ in this chapter.

(8)Try resetting the factory settings.

Possible cause	Step	Check	Result	Remedy
Failure inside	1	Is it possible to print the test	No	Identify the error type, then
the printer		page with the method of		refer to the specified section of
		Subsection 10.1 ‘Test Print		this chapter.
		Mode’ in this chapter?
Main PCB	2	Is it possible to print with	No	Replace the main PCB.
failure		another PC, printer cable and
		RS-100M**?
RS-100M**	3	Is it possible to print with	No	Replace the RS-100M.
failure		another PC and cable?
			Yes	This problem may appear
				under the specified system
				environment. Check the
				environment which the user
				used.

**NOTE:

Take Step 2 when using the RS-100M or take Step 3 only when this problem appears while using the RS-100M.

NOTE:

If the printer prints garbage or incorrect fonts, instruct the user to use the ‘Troubleshooting for Printer won’t print’ tool of the self-diagnostics tools. If the problem cannot be solved, instruct user to use the ‘Diagnostics’ tool described in the Appendix so that you can get a log file to investigate the cause of the problem. For details on the self-diagnostics tools, see APPENDIX 5 ‘HOW TO USE SELF-DIAGNOSTICS TOOLS’.

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