Brother MFC 4300 If You Are Having Difficulty with Your MFC, Printing and Receiving Faxes

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the table below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
Printing and Receiving Faxes
Condensed print and	If your copy looks good, you probably had a bad
horizontal streaks; top	connection, with static or interference on the phone
and bottom of sentences	line. If the copy looks bad, clean the scanner area.
are cut off.	If there is still a problem, call Brother Customer
	Service at:
	1-800-284-4329 (in USA) or 1-800-853-6660 (in
	Canada) or 1-514-685-6464 (in Montreal).
Vertical streaks; black	Sometimes you may see vertical streaks/black lines
lines appear on the faxes	on the faxes you receive. Either your MFC’s
you receive.	primary corona wire for printing may be dirty, or
	the sending party’s fax scanner may be dirty. Clean
	your primary corona wire (see pages 15-25),or ask
	the sender to make a copy to see if the problem is
	with the sending machine.
	Try receiving from another fax machine.
	If the problem continues, call Brother Customer
	Service at:
	1-800-284-4329 (in USA) or 1-800-853-6660 (in
	Canada) or 1-514-685-6464 (in Montreal).
The MFC “hears” voice	If your MFC is set to Easy Receive ON, and it
as CNG tone.	answers voice calls by trying to receive a fax, try
	turning Easy Receive to OFF.
Horizontal streaks; lines	You may get a fax with horizontal streaks or with
are missing.	missing lines. Usually this is caused by a poor
	telephone connection. Ask the other party to send
	the fax again.
Received faxes appear	If the received data is divided and printed on two
as split or blank pages.	pages or if you get an additional blank page, your
	Paper Size setting may not be correct for the paper
	you are using (see pages 5-5). If you are using the
	fixed reduction feature, check to see if the
	reduction ratio is suitable for the real paper. (See
	pages 5-4to 5-5)

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