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Cisco ASA 5500 Series Configuration Guide using the CLI
Chapter80 Configuring Anonymous Reporting and Smart Call Home
Information About Anonymous Reporting and Smart Call Home
•show call-home registered-module status—Displays the registered module status. If you use
system configuration mode, the command displays system module status based on the entire device,
not per context.
Upon a system crash, modified information from the following command is sent:
•show crashinfo (truncated)—Upon an unexpected software reload, the device sends a modified
crash information file with only the traceback section of the file included, so only function calls,
register values, and stack dumps are reported to Cisco.
For more information about ASA commands, see the Cisco ASA 5500 Series Command Reference
document.
DNS Requirement
A DNS server must be configured properly for your ASA to reach the Cisco Smart Call Home server and
send messages to Cisco. Because it is possible that your ASA resides in a private network and does not
have access to the public network, Cisco verifies your DNS configuration and then configures it for you,
if necessary, by doing the following:
1. Performing a DNS lookup for all DNS servers configured.
2. Getting the DNS server from the DHCP server by sending DHCPINFORM messages on the highest
security-level interface.
3. Using the Cisco DNS servers for lookup.
4. Randomly using a static IP addresses for tools.cisco.com.
The above tasks are performed without changing the current configuration. (For example, the DNS
server learned from DHCP will not be added to the configuration.)
If there is no DNS server configured, and your ASA cannot reach the Cisco Smart Call Home Server,
Cisco generates a syslog message with the “warning” severity for every Smart Call Home message sent
to remind you to configure DNS properly.
For information about system log messages, see the Cisco ASA 5500 Series System Log Messages.
Anonymous Reporting and Smart Call Home Prompt
When you enter configuration mode you receive a prompt that invites you to enable the Anonymous
Reporting and Smart Call Home features if the following criteria are met:
At the prompt you may choose [Y]es, [N]o, [A]sk later. If you choose [A]sk later, then you are reminded
again in seven days or when the ASA reloads. If you continue to choose [A]sk later, the ASA prompts
two more times at seven-day intervals before it assumes a [N]o response and does not ask again.
At the ASDM prompt you can select from the following options:
Anonymous—Enables Anonymous Reporting.
Registered (enter an e-mail address)—Enables Smart Call Home and registers your ASA with Cisco
TAC.
Do not enable Smart Call Home—Does not enable Smart Call Home and does not ask again.
Remind Me Later—Defers the decision. You are reminded again in seven days or whenever the ASA
reloads. The ASA prompts two more times at seven-day intervals before it assumes a “Do not enable
Smart Call Home response” and does not ask again.