Cisco Systems ONS 15310-CL, ONS 15310-MA 1.9.6 Node Icon is Gray on CTC Network View

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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
Chapter1 General Troubleshooting
1.9.6 Node Icon is Gray on CTC Network View
1.9.6 Node Icon is Gray on CTC Network View
Symptom The CTC network view shows one or more node icons as gray in color and without a node
name.
Table 1 -11 describes the potential causes of the symptom and the solutions.
Table1-11 Node Icon is Gray on CTC Network View
Possible Problem Solution
Different CTC releases are
not recognizing each other.
Usually accompanied by an
INCOMPATIBLE-SW
alarm.
Correct the core version build as described in the “1.9.8 Different CTC
Releases Do Not Recognize Each Other” section on page1-59.
A username/password
mismatch. Usually
accompanied by a
NOT-AUTHENTICATED
condition.
Correct the username and password as described in the
“1.9.9 Username or Password Does Not Match the Port Information”
section on page 1-60.
No IP connectivity between
nodes. Usually
accompanied by
Ethernet-specific alarms.
Verify the Ethernet connections as described in the “Cisco Transport
Controller Operation” chapter of the Cisco ONS 15310-CL and
Cisco ONS 1310-MA Reference Manual.
A lost DCC connection.
Usually accompanied by a
procedural error mismatch
(EOC) alarm.
Clear the EOC alarm and verify the DCC connection as described in the
“EOC” alarm on page 2-48.