Cisco Systems ONS 15310-CL, ONS 15310-MA 1.9.3 Browser Stalls When Downloading CTC JAR Files from port

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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
Chapter1 General Troubleshooting
1.9.3 Browser Stalls When Downloading CTC JAR Files from port
Step4 Click the Environment Variables button to open the Environment Variables window.
Step5 Click the New button under the System variables field.
Step6 Type CTC_HEAP in the Variable Name field.
Step7 Type 512 in the Variable Value field, and then click the OK button to create the variable.
Step8 Again, click the New button under the System variables field.
Step9 Type CTC_MAX_PERM_SIZE_HEAP in the Variable Name field.
Step10 Type 128 in the Variable Value field, and then click the OK button to create the variable.
Step11 Click the OK button in the Environment Variables window to accept the changes.
Step12 Click the OK button in the System Properties window to accept the changes.
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris
Step1 From the user shell window, kill any CTC sessions and broswer applications.
Step2 In the user shell window, set the environment variables to increase the heap size.
Example
The following example shows how to set the environment variables in the C shell:
% setenv CTC_HEAP 512
% setenv CTC_MAX_PERM_SIZE_HEAP 128
1.9.3 Browser Stalls When Downloading CTC JAR Files from port
Symptom The browser stalls or hangs when downloading a CTC Java archive (JAR) file from the port.
Table 1 -8 describes the potential cause of the symptom and the solution.
Table1-8 Browser Stalls When Downloading JAR File from Port
Possible Problem Solution
McAfee VirusScan
software might be
interfering with the
operation. The problem
occurs when the
VirusScan Download
Scan is enabled on
McAfee VirusScan 4.5
or later.
Disable the VirusScan Download Scan feature. See the “Disable the
VirusScan Download Scan” procedure on page1-54.