Cisco Systems ONS 15310-CL, ONS 15310-MA 1.9.4 CTC Does Not Launch

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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
Chapter1 General Troubleshooting
1.9.4 CTC Does Not Launch
Disable the VirusScan Download Scan
Step1 From the Windows start menu, choose Programs > Network Associates > VirusScan Console.
Step2 Double-click the VShield icon listed in the VirusScan Console dialog box.
Step3 Click Configure on the lower part of the Task Properties window.
Step4 Click the Download Scan icon on the left of the System Scan Properties dialog box.
Step5 Uncheck the Enable Internet download scanning check box.
Step6 Click Yes when the warning message appears.
Step7 Click OK on the System Scan Properties dialog box.
Step8 Click OK on the Task Properties window.
Step9 Close the McAfee VirusScan window.
1.9.4 CTC Does Not Launch
Symptom CTC does not launch; usually an error message appears before the login window appears.
Table 1 -9 describes the potential cause of the symptom and the solution.
Redirect the Netscape Cache to a Valid Directory
Step1 Launch Netscape.
Step2 From the Edit menu, choose Preferences.
Step3 In the Category column on the left side, expand Advanced and select the Cache tab.
Step4 Change your disk cache folder to point to the cache file location.
The cache file location is usually C:\ProgramFiles\Netscape\Users\yourname\cache. The yourname
segment of the file location is often the same as the user name.
Table1-9 CTC Does Not Launch
Possible Problem Solution
The Netscape browser
cache might point to an
invalid directory.
Redirect the Netscape cache to a valid directory. See the “Redirect the
Netscape Cache to a Valid Directory” procedure on page1-5 4.