Dish Network 722k important safety instructions 015, 018, 022, 026, 028, 059, 060, 061, 074

Reference

Troubleshooting Tables

Message	Possible Reason	What to Do
Number
		• Wait a few minutes to see if the message goes away. Make
		sure that all required cables are in place, and check that all
	You may have just plugged in the	cable connections are tight and dry (for outdoor cables).
		• Make sure that the satellite dish has a clear line of sight to the
015	receiver and it is acquiring the	satellite. Check whether branches or leaves have grown into
	satellite signal or the receiver may	the line of sight.
	have temporarily lost the signal.	• Check that the Signal Strength bar in the Point Dish screen is
		green and displays the word Locked, as described on
		page 123. If not, contact your installer to re-aim the satellite
		dish.
	The receiver may not be connected	• You must connect the receiver to an active telephone line or
018		broadband Internet connection at all times.
	to an active telephone line or	• Call the Customer Service Center at 1-800-333-DISH (3474)
	broadband Internet connection.	for help checking the credit limit and/or to get authorization to
		make a purchase.
		• If you have authorized the receiver, wait a few minutes to see
	The receiver may not have received	if the message is removed. Make sure that all required cables
		are in place, and check that all cable connections are tight and
	authorization for programming yet.	dry (for outdoor cables).
	The satellite dish may have moved	• Make sure that the satellite dish has a clear line of sight to the
022	so that it is no longer picking up the	satellite. Check whether branches or leaves have grown into
	satellite signal. The cable	the line of sight.
	connections may have loosened or	• Check that the Signal Strength bar in the Point Dish screen is
	have moisture inside. There may be	green and displays the word Locked, as described on
	an interruption of the satellite signal.	page 123. If not, contact your installer to re-aim the satellite
		dish. If you have not authorized the receiver, call the
		Customer Service Center at 1-800-333-DISH (3474).
		• Wait a few minutes to see if the message is removed. Make
		sure that all required cables are in place, and check that all
		cable connections are tight and dry (for outdoor cables).
	The receiver may have temporarily	• Make sure that the satellite dish has a clear line of sight to the
026		satellite. Check whether branches or leaves have grown into
	lost the satellite signal.	the line of sight.
		• Check that the Signal Strength bar in the Point Dish screen is
		green and displays the word Locked, as described on
		page 123. If not, contact your installer to re-aim the satellite
		dish.
	The receiver may need to get new	Turn the receiver off. Doing this allows the receiver to download
028		new software via the satellite signal. The download may take
	software before you can use it to	several minutes; do not disturb or unplug the receiver during this
	order Pay-Per-View programs.	time. When the download is done, you will be able to use it to
		order Pay-Per-View programs.
059	You may have tried to close an	If your setup includes a multi-dish switch, you must run the
	installation menu without having
		Check Switch test as described on page 123.
	done the Check Switch test.
	You may have aimed the satellite	• Make sure that you have selected the option for the right
		satellite on the Point Dish screen, as described on page 123.
060	dish at one satellite, but selected the
		• Make sure that the cable(s) for the satellite you have selected
	option for another satellite on the
	Point Dish screen.	is connected to the LNBF that receives signals from that
		satellite. Re-aim the satellite dish at the right satellite.
061	The receiver is downloading current	It is very important for the receiver to get the latest software to
		function properly. The download may take several minutes. Do
	software.
		not disturb or unplug the receiver during this time.
	The receiver gives you three	Wait a few minutes and then try again to enter the password.
074	chances to enter the correct	Note: The “time out” feature is designed to prevent someone
	password. If you fail to do so, the	from trying password after password until he or she happens to
	receiver “times out” and will not allow	guess the right one and gains unauthorized access to the
	you to try again for several minutes.	receiver.

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