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Reference
Troubleshooting Tables
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| Message | Possible Reason | What to Do |
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| • Wait a few minutes to see if the message goes away. Make |
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| sure that all required cables are in place, and check that all |
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| You may have just plugged in the | cable connections are tight and dry (for outdoor cables). |
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| • Make sure that the satellite dish has a clear line of sight to the |
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| 015 | receiver and it is acquiring the | satellite. Check whether branches or leaves have grown into |
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| satellite signal or the receiver may | the line of sight. |
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| have temporarily lost the signal. | • Check that the Signal Strength bar in the Point Dish screen is |
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| green and displays the word Locked, as described on |
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| page 123. If not, contact your installer to |
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| dish. |
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| The receiver may not be connected | • You must connect the receiver to an active telephone line or |
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| 018 | broadband Internet connection at all times. |
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| to an active telephone line or | • Call the Customer Service Center at |
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| broadband Internet connection. | for help checking the credit limit and/or to get authorization to |
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| make a purchase. |
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| • If you have authorized the receiver, wait a few minutes to see |
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| The receiver may not have received | if the message is removed. Make sure that all required cables |
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| are in place, and check that all cable connections are tight and |
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| authorization for programming yet. | dry (for outdoor cables). |
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| The satellite dish may have moved | • Make sure that the satellite dish has a clear line of sight to the |
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| 022 | so that it is no longer picking up the | satellite. Check whether branches or leaves have grown into |
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| satellite signal. The cable | the line of sight. |
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| connections may have loosened or | • Check that the Signal Strength bar in the Point Dish screen is |
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| have moisture inside. There may be | green and displays the word Locked, as described on |
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| an interruption of the satellite signal. | page 123. If not, contact your installer to |
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| dish. If you have not authorized the receiver, call the |
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| Customer Service Center at |
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| • Wait a few minutes to see if the message is removed. Make |
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| sure that all required cables are in place, and check that all |
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| cable connections are tight and dry (for outdoor cables). |
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| The receiver may have temporarily | • Make sure that the satellite dish has a clear line of sight to the |
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| 026 | satellite. Check whether branches or leaves have grown into |
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| lost the satellite signal. | the line of sight. |
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| • Check that the Signal Strength bar in the Point Dish screen is |
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| green and displays the word Locked, as described on |
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| page 123. If not, contact your installer to |
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| dish. |
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| The receiver may need to get new | Turn the receiver off. Doing this allows the receiver to download |
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| 028 | new software via the satellite signal. The download may take |
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| software before you can use it to | several minutes; do not disturb or unplug the receiver during this |
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| order | time. When the download is done, you will be able to use it to |
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| order |
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| 059 | You may have tried to close an | If your setup includes a |
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| installation menu without having |
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| Check Switch test as described on page 123. |
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| done the Check Switch test. |
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| You may have aimed the satellite | • Make sure that you have selected the option for the right |
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| satellite on the Point Dish screen, as described on page 123. |
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| 060 | dish at one satellite, but selected the |
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| • Make sure that the cable(s) for the satellite you have selected |
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| option for another satellite on the |
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| Point Dish screen. | is connected to the LNBF that receives signals from that |
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| satellite. |
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| 061 | The receiver is downloading current | It is very important for the receiver to get the latest software to |
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| function properly. The download may take several minutes. Do |
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| software. |
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| not disturb or unplug the receiver during this time. |
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| The receiver gives you three | Wait a few minutes and then try again to enter the password. |
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| 074 | chances to enter the correct | Note: The “time out” feature is designed to prevent someone |
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| password. If you fail to do so, the | from trying password after password until he or she happens to |
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| receiver “times out” and will not allow | guess the right one and gains unauthorized access to the |
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| you to try again for several minutes. | receiver. |
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