|
|
| Reference | ||
|
|
| Troubleshooting Tables | ||
| Caller ID |
|
|
|
|
|
|
|
|
|
|
| What Is Happening | Possible Reason | What to Do |
|
|
|
|
|
|
|
|
|
| • You do not have Caller ID | • Verify that Caller ID is a service provided by your |
|
|
|
| service from your local phone | local phone company and you have subscribed to |
|
|
|
| company. | it. |
|
|
|
| • Your phone line is not | • Verify that you have connected the phone line to |
|
|
| Caller ID is not working. | connected to the phone jack |
|
| |
| the phone jack on the back of the receiver. |
|
| ||
|
| on the back of the receiver. |
|
| |
|
|
|
|
| |
|
| • You do not have the Caller ID | • Press the MENU button on your remote. From |
|
|
|
| the Main Menu, select System Setup, then |
|
| |
|
| option enabled. | Installation, and then Caller ID. Select the |
|
|
|
|
| Enable Caller ID option. |
|
|
|
|
|
|
|
|
| Telephone for Voice/Data/FAX |
|
|
| |
|
|
|
| ||
|
|
|
|
|
|
| What Is Happening | Possible Reason | What to Do |
|
|
|
|
|
|
|
|
|
| The receiver may have tried to |
|
|
|
| While you are making a | send | You do not have to do anything. You can always use |
|
|
| information to DISH Network |
|
| ||
| telephone call, you hear | using your phone line. When the | your telephone line, because the receiver |
|
|
| “clicks.” | receiver found that the telephone | automatically hangs up if it finds the line is busy. |
|
|
|
| was busy, it automatically |
|
|
|
|
| disconnected. |
|
|
|
|
|
|
|
|
|
|
| The receiver was sending Pay- |
|
|
|
| You pick up the telephone to |
|
|
| |
| to DISH Network using your | Hang up, and then pick up the telephone again to get |
|
| |
| make a call, but you do not hear | phone line. When the receiver |
|
| |
| a dial tone. |
|
| ||
| a dial tone. | found that the telephone was |
|
| |
|
|
|
| ||
|
| busy, it automatically |
|
|
|
|
| disconnected. |
|
|
|
|
|
|
|
|
|
|
| The receiver was sending Pay- |
|
|
|
|
|
|
|
| |
| Your computer or FAX machine | to DISH Network using your |
|
|
|
| phone line. When the receiver |
|
| ||
| tries to send a FAX or modem | found that the telephone was |
|
| |
| transmission, but fails. | busy, it automatically |
|
|
|
|
| disconnected. The fax or modem |
|
|
|
|
| found that there was no dial tone, |
|
|
|
|
| and cancelled the transmission. |
|
|
|
|
|
|
|
|
|
|
| The receiver may have tried to |
|
|
|
|
| send |
|
|
|
| Your computer or FAX machine | information to DISH Network |
|
|
|
| using your phone line during the | Have the sender resend the FAX or modem |
|
| |
| was receiving a FAX or modem | fax or modem call. When the |
|
| |
| transmission, but an error | receiver found that the telephone | transmission. |
|
|
| occurred. | was busy, it automatically |
|
|
|
|
| disconnected. This generated |
|
|
|
|
| “clicks” that caused an error in |
|
|
|
|
| the FAX or modem transmission. |
|
|
|
|
|
|
|
|
|
135