Reference

 

 

 

Troubleshooting Tables

 

Caller ID

 

 

 

 

 

 

 

 

 

 

 

What Is Happening

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

 

• You do not have Caller ID

• Verify that Caller ID is a service provided by your

 

 

 

 

service from your local phone

local phone company and you have subscribed to

 

 

 

 

company.

it.

 

 

 

 

• Your phone line is not

• Verify that you have connected the phone line to

 

 

 

Caller ID is not working.

connected to the phone jack

 

 

 

the phone jack on the back of the receiver.

 

 

 

 

on the back of the receiver.

 

 

 

 

 

 

 

 

 

• You do not have the Caller ID

• Press the MENU button on your remote. From

 

 

 

 

the Main Menu, select System Setup, then

 

 

 

 

option enabled.

Installation, and then Caller ID. Select the

 

 

 

 

 

Enable Caller ID option.

 

 

 

 

 

 

 

 

 

Telephone for Voice/Data/FAX

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What Is Happening

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

 

The receiver may have tried to

 

 

 

 

While you are making a

send Pay-Per-View purchase

You do not have to do anything. You can always use

 

 

 

information to DISH Network

 

 

 

telephone call, you hear

using your phone line. When the

your telephone line, because the receiver

 

 

 

“clicks.”

receiver found that the telephone

automatically hangs up if it finds the line is busy.

 

 

 

 

was busy, it automatically

 

 

 

 

 

disconnected.

 

 

 

 

 

 

 

 

 

 

 

The receiver was sending Pay-

 

 

 

 

You pick up the telephone to

Per-View purchase information

 

 

 

 

to DISH Network using your

Hang up, and then pick up the telephone again to get

 

 

 

make a call, but you do not hear

phone line. When the receiver

 

 

 

a dial tone.

 

 

 

a dial tone.

found that the telephone was

 

 

 

 

 

 

 

 

busy, it automatically

 

 

 

 

 

disconnected.

 

 

 

 

 

 

 

 

 

 

 

The receiver was sending Pay-

 

 

 

 

 

Per-View purchase information

 

 

 

 

Your computer or FAX machine

to DISH Network using your

 

 

 

 

phone line. When the receiver

Re-send the FAX or modem transmission.

 

 

 

tries to send a FAX or modem

found that the telephone was

 

 

 

transmission, but fails.

busy, it automatically

 

 

 

 

 

disconnected. The fax or modem

 

 

 

 

 

found that there was no dial tone,

 

 

 

 

 

and cancelled the transmission.

 

 

 

 

 

 

 

 

 

 

 

The receiver may have tried to

 

 

 

 

 

send Pay-Per-View purchase

 

 

 

 

Your computer or FAX machine

information to DISH Network

 

 

 

 

using your phone line during the

Have the sender resend the FAX or modem

 

 

 

was receiving a FAX or modem

fax or modem call. When the

 

 

 

transmission, but an error

receiver found that the telephone

transmission.

 

 

 

occurred.

was busy, it automatically

 

 

 

 

 

disconnected. This generated

 

 

 

 

 

“clicks” that caused an error in

 

 

 

 

 

the FAX or modem transmission.

 

 

 

 

 

 

 

 

 

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Dish Network 722k important safety instructions Caller ID, Telephone for Voice/Data/FAX