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| Reference | ||
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| Troubleshooting Tables | ||
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| What Is Happening | Possible Reason | What to Do |
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| • The IR cable on the extender that | • Make sure that the IR cable on the |
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| sends the signal to the receiver | extender that sends the signal to |
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| may not be right in front of the IR | the receiver is right in front of the IR |
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| sensor on the receiver front panel. | sensor on the receiver front panel, |
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| so that the receiver IR sensor can |
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| receive the signals. |
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| • If doing the above does not solve |
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| the problem, contact the |
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| manufacturer of the extender for |
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| assistance. |
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| • You are using Remote Control 2 | • Use an IR extender only with |
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| which does not transmit IR | Remote Control 1, which uses IR |
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| signals. | signals. |
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| • Use the correct remote control. |
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| Program Guide or the Browse Banner |
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| What Is Happening | Possible Reason | What to Do |
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| • If you want to subscribe to a |
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| Red means that you have not | channel, go to |
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| In the Program Guide, some channels | www.dishnetwork.com/myaccount, |
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| subscribed to that channel. You must | select the Customer Support |
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| have a red background. | subscribe to a channel before you can | option from the receiver’s menu, or |
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| tune the receiver to it. | call the Customer Service Center at |
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| • Reset the receiver (page 122). |
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| You try to display future programs in | The Program Guide and Browse | Try displaying the Program Guide |
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| again later. By that time, it may show |
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| the Program Guide or Browse Banner, | Banner can display the scheduled |
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| programs for the time and date you |
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| but you cannot. | programming for up to nine days. |
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| want. |
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| The Program Guide and Browse | Contact the program providers (for |
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| You try to display programs that have | Banner can display only programs that |
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| example, the channel or network |
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| ended in the Program Guide or | have not yet ended. These features |
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| affiliate that broadcast the program) for |
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| Browse Banner, but find you cannot. | cannot display a time earlier than the |
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| details on past programs. |
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| present. |
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| • You may have applied a Favorites | • You can change the applied |
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| List other than the list named All | Favorites List while using the |
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| Chan. | Program Guide by pressing the |
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| remote control GUIDE button. |
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| When you are using the Program |
| You can choose another custom |
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| Guide or Browse Banner, some |
| Favorites List, the All Chan list, |
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| channels are missing. |
| which includes all the channels, |
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| the All Sub list, which includes all |
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| subscribed channels, and the All |
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| HD list, which includes all |
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| subscribed HD channels. |
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| • You may have set up the Program | • Unlock the receiver for the |
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| Guide so that when the receiver is | Program Guide to display adult |
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| locked, the Guide hides adult | channels. |
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| channels |
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131
