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| Reference | ||
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| Troubleshooting Tables | ||
| Message Numbers |
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| Message | Possible Reason | What to Do |
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| Check the coaxial cables and their connections to and from the |
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| There may be a problem with the |
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| 001 | and check that all cable connections are tight and dry (for |
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| outdoor cables). Run Check Switch as described on page 123. If |
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| this does not work, call the Customer Service Center at |
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| • Note the local weather conditions. Remove any snow or other |
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| debris which may have collected on the satellite dish. |
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| Heavy rain, snow, or cloud cover | Make sure that the satellite dish has a clear line of sight to the |
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| satellite. Check whether branches or leaves have grown into |
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| 002 | may be interfering with transmission |
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| the line of sight. |
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| of the satellite signal, or there may |
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| be other interference. | • Make sure that the satellite dish is aimed at the satellite. |
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| Check the strength of the signal using the Point Dish screen |
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| as described on page 123. Consult your installer to |
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| dish, if necessary, to obtain the strongest possible signal. |
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| • Make sure the system uses |
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| your dealer or installer. |
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| The wrong type of coaxial cable may | • Check the |
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| DISH Pro, it can be as much as 200 feet. If it is a Legacy |
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| be used in the system, or the cable |
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| 003, 004 | system, it should not be more than 100 feet. Check the coaxial |
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| run length may be too long. There |
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| cables and their connections to and from the |
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| may also be a problem with the | Make sure that all required cables are in place, and check that |
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| all cable connections are tight and dry (for outdoor cables). If |
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| this does not work, do the Check Switch test described on |
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| page 123. |
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| • If you have authorized the receiver (added it to your account), |
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| The receiver may not have received | wait a few minutes to see if the message is removed. Make |
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| sure that all required cables are in place, and check that all |
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| authorization for programming yet. |
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| cable connections are tight and dry (for outdoor cables). |
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| The satellite dish may have moved |
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| • Make sure that the satellite dish has a clear line of sight to the |
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| 005 | so that it is no longer picking up the |
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| satellite. Check whether branches or leaves have grown into |
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| satellite signal. The cable |
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| connections may have loosened or | the line of sight. Check that the Signal Strength bar in the |
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| Point Dish screen is green and displays the word Locked, as |
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| have moisture inside. There may be |
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| described on page 123. If not, contact your installer to |
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| an interruption of the satellite signal. |
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| the satellite dish. If you have not authorized the receiver, call |
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| the Customer Service Center at |
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| 006 | The receiver may not be connected | You must connect each installed receiver to an active telephone |
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| to an active telephone line or |
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| line or broadband Internet connection. |
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| broadband Internet connection. |
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| Viewers in specific areas are |
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| prohibited from watching certain |
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| 011, 012 | programs. For example, viewers | Program providers specify which programs are blacked out for |
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| who live close to a particular football |
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| specific areas, not DISH Network. |
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| stadium may be prohibited from |
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| watching football games that are |
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| played in that stadium. |
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| • You must subscribe to a channel before you can tune to a |
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| You may have tried to tune to a | program on that channel. Call the Customer Service Center at |
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| 013, 014 |
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| program on a channel that you don’t |
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| message was displayed by mistake. |
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| subscribe to. | • If you subscribe to the channel and you see these messages, |
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| reset the receiver (page 122). |
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